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Nursing HomeMedicaid Investigative

Southampton Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7246 Forest Hill Ave, Oxford · Richmond, VA 23225195 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 509 Google reviews

5
4
3
2
1
Southampton Rehabilitation and Healthcare Center Nursing Home in Richmond, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 11.0)
  • High staff turnover (51%)
  • High RN turnover (53%)

Below average in VA · Below recommended RN staffing · Below chain average · $38,952 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its therapy department and recent aesthetic upgrades, making it a strong candidate for rehabilitation. However, families should be vigilant regarding daily care routines; we recommend performing unannounced visits to ensure hygiene standards are met and to verify that personal items are being tracked correctly.

Google Reviews

Google Reviews

509 reviews on Google
Southampton Rehabilitation and Healthcare Center receives high praise for its dedicated nursing staff, effective rehabilitation therapy, and recent facility renovations. While many families express deep gratitude for the compassionate care provided to their loved ones, a subset of reviewers reports serious concerns regarding inconsistent communication, occasional neglect, and issues with food quality and laundry services.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean8.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy teams
  • Clean, recently renovated facility
  • Welcoming and professional administrative leadership

Concerns

  • Inconsistent quality and temperature of food (mentioned by 4 reviewers)
  • Lost or misplaced personal clothing (mentioned by 2 reviewers)
  • Difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Allegations of neglect or lack of basic hygiene care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(79)4.72025(48)4.72026(48)

Distribution · 175 analyzed

5
155
4
10
3
1
2
1
1
8
13 reviews posted between Apr 14, 2026Apr 17, 2026 · 13 were 5-star
11 reviews posted between Oct 22, 2024Oct 26, 2024 · 9 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent facility renovations, what specific improvements have been made to the dining areas and the overall meal service experience for residents?
  • 2With a large capacity of 195 residents, what systems do you have in place to ensure personal belongings, like clothing, are tracked and kept secure?
  • 3I noticed the staffing rating is a primary focus for the facility; how are you currently working to ensure consistent, hands-on care for every resident throughout the day and night?
  • 4What is your protocol for family members who need to reach a staff member urgently, especially if they are having trouble getting through via the main phone line?
  • 5Could you walk me through how you monitor and maintain hygiene standards to ensure residents feel comfortable and well-cared for on a daily basis?
  • 6I appreciate that your leadership team is active in responding to feedback online; how do you incorporate that kind of direct family input into your daily operations?

Personalized based on this facility's data


Key Review Excerpts

The nurses and aides treated my grandmother with patience and compassion, and it was clear they genuinely cared about her comfort and well-being.

Memory care family member · 2026★★★★★

The staff that I worked with included Althea Strozier, Jaclyn Barry, Lance Ranek and Omar Alkhadra. Jaclyn is like the sunshine that lights up the room with her caring and watchful eye.

Rehab patient · 2025★★★★★

My dad has been here for 5 mos and the level of care he’s received at this facility is better than the care he received at the other facility. My dad is always dry and clea

Long-term resident's family · 2025★★★★★
Source: 509 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility75.7%
Worse than Avg
Here
75.7%
US
12.1%
VA
16.9%
Richmond city
24.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
95.5%
VA
94.0%
Richmond city
98.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
VA
15.3%
Richmond city
8.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
VA
16.4%
Richmond city
10.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
19.5%
VA
20.4%
Richmond city
18.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.3%
Worse than Avg
Here
9.3%
US
5.3%
VA
5.6%
Richmond city
4.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility58.9%
Worse than Avg
Here
58.9%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.8%
Better than Avg
Here
89.8%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
4penalties
Well above state avg (14.5)
24 complaint-triggered
$38,952 in fines

Families have filed multiple complaints triggering 20 deficiencies, indicating ongoing concerns about resident safety and care quality. The facility has recurring issues with resident assessment and care planning, safety hazards and accident prevention, and abuse prevention protocols that persist across surveys from 2018 to 2024. While most deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests systemic challenges that warrant careful consideration.

Feb 6, 2026Complaint
4
0627Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Jun 12, 2025Complaint
5
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Nov 7, 2024Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 27, 2024Complaint
6
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jul 17, 2023Complaint
6
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Sep 3, 2021Routine
18
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Feb 6, 2026

$16,820

Fine

Feb 27, 2024

$12,106

Fine

Jan 22, 2024

$6,774

Fine

Dec 26, 2023

$3,252

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southampton Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 64 of 80

Ownership & Management

Owners

Skilled Venture LLC

Owner · Organization

Key personnel

M&t Bank5% or Greater Mortgage InterestM&t Bank5% or Greater Security InterestHarman, DinaManaging Control - Governing BodyLaw, JosephManaging Control - Governing BodyTealakh, BorhanManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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