Southampton Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 509 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (51%)
- High RN turnover (53%)
Below average in VA · Below recommended RN staffing · Below chain average · $38,952 in fines
What this means for your family
This facility is highly regarded for its therapy department and recent aesthetic upgrades, making it a strong candidate for rehabilitation. However, families should be vigilant regarding daily care routines; we recommend performing unannounced visits to ensure hygiene standards are met and to verify that personal items are being tracked correctly.
Google Reviews
Google Reviews
509 reviews on Google“Southampton Rehabilitation and Healthcare Center receives high praise for its dedicated nursing staff, effective rehabilitation therapy, and recent facility renovations. While many families express deep gratitude for the compassionate care provided to their loved ones, a subset of reviewers reports serious concerns regarding inconsistent communication, occasional neglect, and issues with food quality and laundry services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy teams
- Clean, recently renovated facility
- Welcoming and professional administrative leadership
Concerns
- Inconsistent quality and temperature of food (mentioned by 4 reviewers)
- Lost or misplaced personal clothing (mentioned by 2 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Allegations of neglect or lack of basic hygiene care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific improvements have been made to the dining areas and the overall meal service experience for residents?
- 2With a large capacity of 195 residents, what systems do you have in place to ensure personal belongings, like clothing, are tracked and kept secure?
- 3I noticed the staffing rating is a primary focus for the facility; how are you currently working to ensure consistent, hands-on care for every resident throughout the day and night?
- 4What is your protocol for family members who need to reach a staff member urgently, especially if they are having trouble getting through via the main phone line?
- 5Could you walk me through how you monitor and maintain hygiene standards to ensure residents feel comfortable and well-cared for on a daily basis?
- 6I appreciate that your leadership team is active in responding to feedback online; how do you incorporate that kind of direct family input into your daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides treated my grandmother with patience and compassion, and it was clear they genuinely cared about her comfort and well-being.”
“The staff that I worked with included Althea Strozier, Jaclyn Barry, Lance Ranek and Omar Alkhadra. Jaclyn is like the sunshine that lights up the room with her caring and watchful eye.”
“My dad has been here for 5 mos and the level of care he’s received at this facility is better than the care he received at the other facility. My dad is always dry and clea”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 20 deficiencies, indicating ongoing concerns about resident safety and care quality. The facility has recurring issues with resident assessment and care planning, safety hazards and accident prevention, and abuse prevention protocols that persist across surveys from 2018 to 2024. While most deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests systemic challenges that warrant careful consideration.
Feb 6, 2026Complaint4
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jun 12, 2025Complaint5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 7, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 17, 2023Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 3, 2021Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Feb 6, 2026
$16,820
Fine
Feb 27, 2024
$12,106
Fine
Jan 22, 2024
$6,774
Fine
Dec 26, 2023
$3,252
Ownership & Operations
Who Operates This Facility
Southampton Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 64 of 80
Ownership & Management
Owners
Skilled Venture LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
509 reviews from families & visitors
Official Website
Visit southamptonhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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