Nursing HomeMedicaid

Bear Canyon Rehabilitation Center

A middle-range Medicare rating. Review each component and visit in person before deciding.

5123 Juan Tabo Boulevard Ne, Oso Grande · Albuquerque, NM 87111|178 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 212 Google reviews

(505) 292-3333 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

5 Medicare penalties on record
Staff turnover reported at 70%
RN turnover reported at 76%

Source: Medicare data

What this means for your family

Bear Canyon Rehabilitation Center has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about difficulty reaching staff by phone (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

214 public Google reviews available

Bear Canyon Rehabilitation Center receives polarized feedback, with many families praising the facility's cleanliness, friendly administrative staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent nursing care, particularly during weekends and night shifts. Families should be aware that while some report a high-quality experience, others describe distressing incidents involving hygiene, medication management, and difficulty reaching staff by phone.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility
Helpful and professional admissions and business office staff
Welcoming reception and check-in process

Concerns

Difficulty reaching staff by phone (mentioned by 12 reviewers)
Neglect and lack of assistance with basic needs (toileting, hygiene) (mentioned by 10 reviewers)
Poor communication regarding patient status and medical instructions (mentioned by 8 reviewers)
Inconsistent or poor quality of food (mentioned by 6 reviewers)
Understaffing, especially on weekends and nights (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 214 analyzed

131

⚡16 reviews posted between Apr 3, 2019 – Apr 5, 2019 · 16 were 5-star

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy sessions are integrated into a resident's daily routine?
2How does the nursing team ensure that residents receive consistent assistance with personal hygiene and daily care, especially during the night shifts and on weekends?
3What is the best way for our family to stay updated on our loved one's medical status and any changes in their care plan?
4We noticed your admissions team is very welcoming; once a resident is settled in, how does the facility manage communication between the clinical staff and family members?
5Could you describe the dining experience here, specifically regarding how much variety and nutritional balance is provided in the daily meal menus?
6In the event of a medical emergency after hours, what is the specific protocol for contacting the on-call physician and notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“She had fractures and was very weak when she came in and the therapy department was awesome. Jason, Noah, Brandon, Alexis, Deanna, Brian and a female speech therapist whose name I can’t recall at the moment were sooo competent, friendly, respectful and encouraging to mom.”

Rehab patient's family · 2024★★★★★

“The business office has sent my parent's personal and medical information to an individual who has no authority to have that knowledge.”

Long-term resident's family · 2022★☆☆☆☆

“My husband would call them in to help him to the bathroom and they would come in hour later. Now the physical therapy nurse was awesome. He was the only one helpful.”

Rehab patient's family · 2024★☆☆☆☆

Source: 214 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.47hrs

62%

Registered nurses for medical care

Total Nursing

3.69hrs

90%

All nurses + aides combined

Staff Turnover

70%

Lower is better (< 30% = good)

RN Turnover

76%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

19.0%

20.0%

Bernalillo

19.2%

Residents with depression symptoms

↓ Lower is better

This Facility2.4%

Mixed vs Avgs

Here

2.4%

12.8%

2.0%

Bernalillo

2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility23.1%

Worse than Avg

Here

23.1%

15.4%

14.5%

Bernalillo

13.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility19.9%

Worse than Avg

Here

19.9%

19.5%

14.7%

Bernalillo

12.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.5%

96.7%

Bernalillo

99.0%

Residents needing more daily help over time

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

13.9%

11.3%

Bernalillo

13.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Mixed vs Avgs

Here

93.6%

82.0%

85.9%

Bernalillo

93.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility79.2%

Worse than Avg

Here

79.2%

79.8%

86.4%

Bernalillo

90.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.7%

Worse than Avg

Here

3.7%

1.6%

1.1%

Bernalillo

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

80findings in history

5penalties

Latest survey: 12 · near NM avg (16.6)

21 complaint-triggered findings

$167,434 in fines

Bear Canyon Rehabilitation Center shows concerning patterns with families filing multiple complaints that triggered 22 deficiencies, including recent issues with resident safety and medication management. The facility has persistent problems with accident prevention appearing across multiple years, plus recurring issues with medication safety and care planning. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing family complaints suggest systemic challenges that warrant careful consideration before placement.

Jun 26, 2026Complaint2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

May 8, 2026Complaint1 finding

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 18, 2025Complaint2 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 30, 2025Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 17, 2025Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 3, 2025Complaint3 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Feb 10, 2025

$39,507

Fine

Oct 10, 2024

$14,269

Fine

Dec 22, 2023

$98,550

Fine

Oct 30, 2023

$3,145

Fine

Oct 13, 2023

$11,963

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bear Canyon Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 92 of 188

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC