Bear Canyon Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 202 Google reviews
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What this means for your family
Bear Canyon has a highly regarded physical therapy department that can be excellent for recovery, and many families report a clean, welcoming environment. However, the recurring complaints about phone communication and weekend staffing are significant. We strongly recommend visiting in person during off-hours to observe staffing levels and asking for a direct contact person for your loved one's care team.
Google Reviews
Google Reviews
202 reviews on Google“Bear Canyon Rehabilitation Center receives polarized feedback, with many families praising the facility's cleanliness, friendly administrative staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inconsistent nursing care, particularly during weekends and night shifts. Families should be aware that while some report a high-quality experience, others describe distressing incidents involving hygiene, medication management, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and professional admissions and business office staff
- Welcoming reception and check-in process
Concerns
- Difficulty reaching staff by phone (mentioned by 12 reviewers)
- Neglect and lack of assistance with basic needs (toileting, hygiene) (mentioned by 10 reviewers)
- Poor communication regarding patient status and medical instructions (mentioned by 8 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Understaffing, especially on weekends and nights (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy sessions are integrated into a resident's daily routine?
- 2How does the nursing team ensure that residents receive consistent assistance with personal hygiene and daily care, especially during the night shifts and on weekends?
- 3What is the best way for our family to stay updated on our loved one's medical status and any changes in their care plan?
- 4We noticed your admissions team is very welcoming; once a resident is settled in, how does the facility manage communication between the clinical staff and family members?
- 5Could you describe the dining experience here, specifically regarding how much variety and nutritional balance is provided in the daily meal menus?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting the on-call physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“She had fractures and was very weak when she came in and the therapy department was awesome. Jason, Noah, Brandon, Alexis, Deanna, Brian and a female speech therapist whose name I can’t recall at the moment were sooo competent, friendly, respectful and encouraging to mom.”
“The business office has sent my parent's personal and medical information to an individual who has no authority to have that knowledge.”
“My husband would call them in to help him to the bathroom and they would come in hour later. Now the physical therapy nurse was awesome. He was the only one helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bear Canyon Rehabilitation Center shows concerning patterns with families filing multiple complaints that triggered 22 deficiencies, including recent issues with resident safety and medication management. The facility has persistent problems with accident prevention appearing across multiple years, plus recurring issues with medication safety and care planning. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing family complaints suggest systemic challenges that warrant careful consideration before placement.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 3, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 10, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 10, 2025
$39,507
Fine
Oct 10, 2024
$14,269
Fine
Dec 22, 2023
$98,550
Fine
Oct 30, 2023
$3,145
Fine
Oct 13, 2023
$11,963
Ownership & Operations
Who Operates This Facility
Bear Canyon Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 92 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
202 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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