Bay Ridge Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 62 Google reviews
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What this means for your family
This facility has a strong history of compassionate care and engaging activities for seniors. However, recent reviews have raised alarming concerns regarding sanitation and staff professionalism; families should prioritize an unannounced visit to personally verify the cleanliness and staff conduct.
Google Reviews
Google Reviews
62 reviews analyzed“Families considering Bay Ridge Healthcare Center will find many reviewers praising the warm, family-like atmosphere and the kindness of the administrative and nursing staff. However, there are serious allegations regarding sanitation, unprofessional conduct, and temperature control issues that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Welcoming and professional administration
- Engaging resident activities and social events
- Clean and well-maintained common areas
Concerns
- Unsanitary conditions and hygiene issues (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of privacy (mentioned by 2 reviewers)
- Inconsistent facility temperature control
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses personalized greetings for positive reviews but relies on an identical, templated script for all negative reviews. There is no attempt to address specific allegations of poor sanitation or temperature issues in the one-star responses.
Questions for Your Tour
- 1It's wonderful to see how much the administration values feedback; how does the leadership team work with families to address any concerns that arise?
- 2We've heard great things about the social atmosphere here, so could you tell us more about the specific activities and events planned for residents each week?
- 3With the focus on maintaining a clean environment, what are your daily protocols for ensuring resident rooms and common areas stay hygienic and well-maintained?
- 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 5We noticed the facility is quite cozy with 58 residents; how do you ensure each person receives personalized attention and maintains their privacy during care?
- 6How do you manage the temperature control in the resident rooms to ensure everyone stays comfortable year-round?
Personalized based on this facility's data
Key Review Excerpts
“The kindness and care for residence is like being with family. They genuinely put so much effort into their jobs that I don’t have to worry about my friend.”
“The administrator and her staff are an awesome team of professionals with a passion for people and a nurturing, personal approach to caregiving.”
“I had the honor of visiting Bay Ridge Healthcare last week and enjoyed my visit! The facility has had a new owner change on 4/1 and you can already see visible changes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
10
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bay Ridge Healthcare Center shows a concerning pattern of recurring deficiencies, particularly around protection from abuse and neglect, which has appeared multiple times including recent complaint-triggered inspections where families filed reports. The facility has also struggled with safety hazards and accident prevention, care planning, and medication management across multiple surveys. While all documented issues show correction dates, the repeated nature of these serious deficiencies, especially those prompting family complaints, warrants careful consideration during any visit.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 25, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 15, 2024Complaint4
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Jan 25, 2024
$8,021
Fine
Jan 25, 2024
$10,033
Payment Denial
Jan 25, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Nexion Health at Bay Ridge, INC
for profit
KAYLA GRAHAM
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 26
Ownership & Management
Owners
Nexion Health Leasing, INC.
Owner · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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