Ballard Landmark
Families consistently rate this highly — reviewers highlight warm, professional, and caring staff. Schedule a visit to confirm the fit.
based on 26 Google reviews

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What this means for your family
Ballard Landmark offers a vibrant, social environment with excellent amenities and a professional staff, making it a great choice for active seniors. However, families should be aware of potential staffing limitations and should maintain close oversight of billing and medication management to ensure consistent care.
Google Reviews
Google Reviews
26 reviews on Google“Ballard Landmark is frequently praised for its vibrant community atmosphere, professional staff, and excellent location in the heart of Ballard. However, some families have raised concerns regarding staffing levels and administrative communication, suggesting that while it is a high-quality environment for independent residents, those requiring intensive assisted living may find the support stretched thin.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and caring staff
- Engaging activities and wellness programs
- Convenient location with walkable access to local amenities
- Well-maintained facilities including a pool
Concerns
- Staffing levels are stretched thin, impacting care quality (mentioned by 2 reviewers)
- Administrative and billing communication issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much care the staff puts into the community; how do you ensure that same level of personal attention is maintained during busier shifts?
- 2We love that this location is so walkable; what are some of the favorite local outings or nearby amenities the residents enjoy visiting?
- 3Could you walk us through how the team manages daily medication schedules to ensure everything is handled accurately and on time?
- 4What kind of wellness programs or engaging group activities are currently part of the weekly calendar for residents?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting help and notifying the family?
- 6If we ever have questions regarding billing or administrative updates, what is the best way to ensure we are communicating with the right person for a quick response?
Personalized based on this facility's data
Key Review Excerpts
“The care-giving team is the best of the best and they are like friends to my mom.”
“While the staff is amazing, they are stretched very thin to the point that the residents may suffer.”
“Elliott was so professional, kind and compassionate! Programs, exercise program, open and airy feeling of lobby.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 19, 2026Fire10Report
Original inspection on 2025-11-04 resulted in a Disapproved status. A follow-up inspection on 2026-02-19 confirmed all violations have been corrected.
Electrical wires exposed located in garage ceiling by elevator.
Ground floor nursing office, microwave plugged into power strip. Assistant Executive Director's office had a heater plugged into a power strip.
Wall penetrations at AC door near room 516 and AC units on ground floor. 3rd floor electrical room by room 306 missing fire blocking in wire conduit. Ceiling penetration in A/V storage room by GW Gym.
Fire alarm report from 1-3-25 indicates several units have bad audible devices.
Exit in GW Gym room entrance did not work when tested.
Kitchen dry storage room handle is broken and door does not latch.
Gas-fired kitchen appliances need to be tethered per manufacturer's instructions.
Missing documentation: annual forward flow test for backflow, 5-year fire department connection hydrostatic test. Deficiency in control valve noted on 1-9-25.
Need to provide fire alarm sensitivity test.
Need to provide report showing annual 1.5 hour power test for exit signs and emergency lights.
Mar 3, 2025Inspection
Includes a separate cover letter confirming corrections for Compliance Determination 55472 and 58342 were verified on 04/23/2025.
Facility failed to assess mobility device (bed rail) safety and associated risks for 1 of 7 residents.
Facility failed to ensure 1 of 3 newly hired staff completed the required two-step TB testing process.
Facility failed to maintain veterinary records (immunizations/disease certification) for 3 of 3 sampled pets.
Feb 5, 2025Fire14Report
Facility was initially disapproved on 11/21/2024. A follow-up inspection on 02/05/2025 confirmed that all violations were corrected.
Storage found blocking electrical panel RT5.1.
Excessive grease build-up and scorch marks on kitchen equipment; grease traps not cleaned daily; annual servicing required.
Unable to provide final service report for fire/smoke damper inspection/testing in past four years.
Missing documentation for fusible link ratings and commercial hood heat survey.
Unmounted fire extinguisher in pool pump room.
No documentation of 90-minute annual battery testing for emergency lighting/exit signs.
Corridor doors to mezzanine have gaps; dining room exit access door failed to close/latch.
Mobility scooters stored/charged in exit corridors near 324 and 128 compromising means of egress.
Hood exhaust ducting is inaccessible; quarterly hood cleaning required due to heavy grease.
Unable to provide last annual inspection of fire-resistant-rated construction assemblies.
Missing fire sprinkler system documentation (forward flow, standpipe, FDC tests); storage in walk-in freezer blocking sprinkler head clearance.
Broken tamper seal/pin on extinguisher by Rm 411; monthly inspections missed since July 2024.
Exit signs by Rm 411 and 323 failed to illuminate or partially illuminated.
Multiple exit sign visibility and obstruction issues throughout the facility.
Nov 28, 2023Fire
Facility was initially disapproved on 10/2/2023, but a follow-up inspection on 11/28/2023 confirmed all previous violations were corrected.
Second Semi-Annual Hood Cleaning paperwork not provided.
Lack of maintained firestop systems in 3rd floor and 2nd floor electrical rooms.
Carbon Monoxide Alarms and Detectors testing and maintenance documentation not provided.
Monthly 30-minute full load test or annual 4-hour load test records not provided.
Blocked egress by stairwell A outside of break room.
Missing fire-resistance-rated construction inspection schedule and annual inspection records.
Multiple doors on various floors failed to latch; one door requires adjustment for easier opening.
Annual 90 minute power test for emergency lighting not provided.
Fire/smoke damper 4-year inspection not performed and documented.
Oct 9, 2023Inspection10Report
There are multiple letters in the input. The data primarily reflects the statement of deficiencies (Compliance Determination 30159). The first letter in the sequence indicates that a subsequent follow-up on 2023-12-07 found no deficiencies for determinations 33301 and 30159.; Pages 12-18 of the document provided.
Emergency preparedness plan was incomplete; lacked staff responsibilities, utility shutoff locations, and alternative resident accommodations.
Failed to protect privacy of former residents by displaying a confidential list of names in a public binder.
Failed to ensure 2 staff members were screened for TB within three days of employment.
Failed to ensure 3 of 6 sampled staff (Staff A, B and D) had necessary specialized training (dementia and mental health).
Failed to complete an ongoing assessment for a new skin issue for 1 of 9 residents and failed to update 1 of 9 residents' annual assessment.
Failed to complete assessments addressing safe use and risks of side rails for 3 residents; failed to perform full assessment within 14 days of move-in for 1 resident.
Failed to ensure evaluation, agreed duration, or signed consent was completed for a resident with a video camera in her apartment.
Failed to complete Preadmission Assessment for 3 residents before they moved in.
Failed to ensure national fingerprint background check (NFBC) for 2 of 6 sampled staff (Staff E and F).
Failed to identify and document clearly defined roles and responsibilities of family medication assistance and private caregivers for residents, or failed to document safety plan interventions.
Apr 24, 2023Investigation
Follow-up inspection on 06/22/2023 determined deficiencies were corrected.
The facility failed to have a safe medication delivery system, specifically using pre-poured medication pouches for multiple residents, which resulted in a medication error where a resident received another resident's medication, leading to hospitalization.
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References & Resources
Google Maps
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Google Reviews
26 reviews from families & visitors
Official Website
Visit gencarelifestyle.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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