Avir at Western Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
Watch Avir at Western Hills
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Worst in AVIR HEALTH GROUP chain · $8,281 in fines · Abuse citation
What this means for your family
This facility offers excellent rehabilitation services and a very engaging activities program that many families find comforting. However, you must be extremely vigilant regarding hygiene and nighttime care, as multiple recent reviews highlight serious failures in basic nursing responsiveness and cleanliness. We recommend asking for a specific plan on how they manage call light response times during the night shift.
Google Reviews
Google Reviews
72 reviews analyzed“Families considering AVIR AT WESTERN HILLS will find a deeply polarized environment. While many long-term residents and their families praise the compassionate nursing staff and engaging activities, there are serious, recurring allegations regarding neglect, including residents being left in soiled linens and inadequate response to call lights. The facility is highly regarded for its rehab programs by some, but others report significant issues with administrative management and physical therapy equipment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging and creative resident activities
- Successful rehab-to-home programs
- Welcoming and professional front office staff
Concerns
- Neglect regarding hygiene and call light responsiveness (mentioned by 3 reviewers)
- Poor administrative management and high staff turnover (mentioned by 3 reviewers)
- Inadequate physical therapy equipment and staffing (mentioned by 2 reviewers)
- Loss of personal property and unorganized laundry (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, warm, and emotionally expressive responses to positive reviews, often mentioning specific residents or staff members. For negative reviews, the owner uses a professional, templated approach that focuses on inviting the reviewer to a private discussion to resolve issues.
Questions for Your Tour
- 1I've heard wonderful things about your nursing staff being very compassionate; how do you ensure that same level of care and responsiveness is maintained during busy shifts or overnight?
- 2Since your front office team is known for being so welcoming, what is the best way for our family to stay in regular contact with management regarding my loved one's care plan?
- 3We want to make sure my loved one stays active; could you tell me more about the creative resident activities you have planned for the upcoming month?
- 4How does the facility manage laundry and personal belongings to ensure that items don't get misplaced or lost?
- 5What specific protocols are in place to ensure that call lights are answered promptly, especially during the night?
- 6Could you describe the dining experience here and how you are working to improve the variety and quality of the meal service?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and therapy team are absolutely wonderful—skilled, attentive, and kind. Everyone has been incredibly helpful and friendly, making this process so much smoother and more reassuring.”
“I would suggest taking your family else where as I’ve seen personally and heard other residents being left in there pee over night and never coming to be checked on or ignored even after calling a nurse.”
“The home is always looks and smells clean, which is difficult to accomplish in care facilities. The nursing staff is attentive to patient, resident, and family needs, and the Activities Dept always has something fun, creative, and/or educational.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
AVIR at Western Hills has concerning patterns with 13 complaint-triggered deficiencies where families filed reports about safety issues. The facility repeatedly struggles with accident prevention and safety supervision (cited five times including recently in November 2025), medication management, and food service quality. Issues with protecting residents' belongings from wrongful use appear multiple times, and problems persist across surveys rather than being fully resolved, suggesting ongoing care concerns.
Dec 29, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 22, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Nov 20, 2025
$8,281
Fine
Jul 2, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
512 DRAPER DR OPCO LLC
TREVOR MARTIN
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 59 of 90 (Worst)
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Trustwell Living at Wildflower Place
< 1 miAssisted Living · Temple, TX
Avir at Adams
< 1 miNursing Home · Temple, TX
Western Hills Senior Living
< 1 miAssisted Living · Temple, TX
Garden Estates of Temple Assisted Living Facility
1.7 miAssisted Living · Temple, TX
Wellington Rehabilitation and Healthcare
2.2 miNursing Home · Temple, TX
Avir at Weston
2.2 miNursing Home · Temple, TX