Avir at Adams
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (63%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in SLP OPERATIONS chain · $99,748 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility shows strong potential due to a highly praised therapy team and recent management changes aimed at improvement. However, you must verify their current communication protocols, as several families have struggled significantly to get updates via phone.
Google Reviews
Google Reviews
53 reviews analyzed“Families should note that this facility is currently in a period of transition, with many recent reviews praising new management for improvements in cleanliness and staff attitude. However, significant concerns persist regarding communication failures, specifically difficulty reaching staff by phone, and serious allegations of safety risks and neglect in certain instances.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring therapy team
- Engaging community events and activities
- Recent improvements in facility cleanliness
- Friendly and attentive nursing staff
Concerns
- Difficulty reaching staff via telephone (mentioned by 4 reviewers)
- Inconsistent staffing and CNA shortages (mentioned by 2 reviewers)
- Safety and fall risk management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that vary only by the reviewer's name. Negative reviews are met with a standardized apology and a referral to a compliance line, while positive reviews use a fixed script regarding their dedication to healthcare.
Questions for Your Tour
- 1I've heard wonderful things about your therapy team and the community events you host; could you tell me more about the types of activities residents participate in weekly?
- 2Since communication is so important for us, what is the best way for family members to get quick updates or reach the nursing team during the day?
- 3With the recent improvements in cleanliness, what are your current protocols for maintaining a sanitary environment in the resident rooms?
- 4How does the nursing staff manage fall prevention and safety monitoring for residents who may be at a higher risk?
- 5Could you walk me through the dining experience, specifically regarding how meal menus are planned and how you ensure nutritional needs are met?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff treated my brother with such care. Staff tended to his every need. I hadn't seen my brother smile so much in just the short time he was there.”
“4 days of me trying to call them, 4 days of no answers. That is unacceptable as a nursing home. Do not put your people here if you want any updates on their health.”
“The caregivers and staff go above and beyond to ensure that the residents feel comfortable and valued. The facility is huge, but at the same time warm and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
3
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
AVIR at Adams has concerning patterns of recurring deficiencies, with families filing 19 complaints that triggered inspections. The facility repeatedly struggles with food safety and handling, resident rights violations, and medication management issues that persist across multiple surveys. Recent complaints involve serious concerns about abuse protection and discharge planning. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing quality issues families should carefully consider.
Jan 14, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 3, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 19, 2025Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jun 16, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Dec 11, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Jan 3, 2026
$15,940
Fine
Sep 23, 2023
$8,879
Ownership & Operations
Who Operates This Facility
3011 W Adams Opco LLC
for profit
LASHON S HARRIS-BATES
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 21 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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