Aviata at the Sea - Pasadena
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (11 vs median 6.0)
Below average in FL · Chain outperformer · $79,797 in fines
What this means for your family
While recent reviews mention specific administrative staff who are helpful, the facility has a long history of severe complaints regarding neglect and hygiene. Families should be extremely cautious and perform an unannounced visit to observe the actual level of care and cleanliness before considering this facility.
Google Reviews
Google Reviews
26 reviews on Google“Reviews for Aviata at the Sea (formerly Aspire at the Sea) are overwhelmingly negative, with numerous reports of severe neglect, poor hygiene, and unprofessional staff behavior. While a few recent reviewers praise the facility's views and specific administrative staff, these are heavily outweighed by consistent, long-standing allegations of inadequate care, medication errors, and unresponsive management.”
Quality Themes
Tap a score for detailsStrengths
- Scenic location and ocean views
- Select administrative and nursing leadership
- Assistance with resident transfers
Concerns
- Severe neglect and poor hygiene (bedsores, lack of bathing) (mentioned by 4 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 5 reviewers)
- Medication management and scheduling errors (mentioned by 3 reviewers)
- Understaffing and lack of responsiveness to call lights (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love the beautiful ocean views here; how do the residents typically enjoy the outdoor scenery during their daily activities?
- 2I noticed the management is very active in responding to feedback; how does the leadership team use resident and family input to improve daily care?
- 3Could you walk me through your specific protocols for ensuring medication is administered accurately and on a strict schedule?
- 4What steps are in place to ensure that hygiene, such as regular bathing and skin care, is consistently maintained for every resident?
- 5How does the nursing team manage call lights to ensure that residents receive a timely response when they need assistance?
- 6In the event of a medical emergency after hours, what is the specific process for contacting doctors and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“Staff is making her wait over an hour for help to the bathroom , staff telling her to stop crying and act her age she's not a baby , meds being passed 2 hours after the schedule time.”
“My father was there for 2 brutal weeks. 2 WEEKS and was only given a shower once. Upon visiting my father it was a common site to see him sitting in his own feakel matter.”
“Mitzy the director of nursing was very reassuring with her understanding of my sisters needs both medically and cognitively. Marsha the administrator was very hands on and warm.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 1 measures
1
measures
Residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 53 deficiencies across four surveys, with families filing four complaint reports triggering investigations. The most recurring issues involve fire safety systems, emergency preparedness, and medication management. Problems persist across multiple years in similar areas, suggesting ongoing compliance challenges. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration when evaluating this facility.
May 15, 2023Complaint4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 2, 2023Routine19
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 23, 2021Routine15
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 27, 2019Routine15
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Dec 11, 2023
$13,635
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,545
Fine
Oct 30, 2023
$4,545
Fine
Oct 23, 2023
$4,545
Fine
Oct 17, 2023
$4,545
Fine
Oct 10, 2023
$4,545
Fine
Oct 2, 2023
$4,545
Fine
Sep 11, 2023
$12,587
Fine
Aug 28, 2023
$3,496
Fine
Aug 21, 2023
$3,147
Fine
Aug 14, 2023
$2,797
Fine
Aug 7, 2023
$2,447
Fine
Jul 17, 2023
$5,244
Ownership & Operations
Who Operates This Facility
Aviata at the Sea - Pasadena
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 11 of 52
Ownership & Management
Owners
Shore Parent LLC
Owner · Organization
Aih Holdings 10 LLC
Owner (parent company) · Organization
Altranais Care Centers LLC
Owner (parent company) · Organization
Aspire Investors Holdings II LLC
Owner (parent company) · Organization
Aspire Investors Holdings LLC
Owner (parent company) · Organization
Dolphins Holdco LLC
Owner (parent company) · Organization
Hautco Holdings LLC
Owner (parent company) · Organization
Hautco LLC
Owner (parent company) · Organization
Leinen LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit aviatahg.com
Medicare data downloads
Original nursing home datasets
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