Springs at Boca Ciega Bay
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
The Springs at Boca Ciega Bay is frequently recommended for its high-quality physical therapy and clean, renovated environment. However, families should be aware of consistent reports regarding slow response times to call buttons and difficulty reaching staff by phone. We strongly advise visiting in person during off-hours to observe staffing levels and asking for a clear plan on how the facility manages communication with families.
Google Reviews
Google Reviews
113 reviews analyzed“The Springs at Boca Ciega Bay receives highly polarized feedback, with many families praising the facility's physical therapy team and clean, updated environment. However, significant concerns persist regarding inconsistent staffing levels, slow response times to call buttons, and occasional lapses in basic hygiene and medical oversight. Prospective families should weigh the strong rehabilitation outcomes against the reports of understaffing and communication difficulties.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy department
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Helpful administrative and social work team
Concerns
- Slow response times to call buttons and patient needs (mentioned by 6 reviewers)
- Understaffing leading to neglect or poor hygiene (mentioned by 5 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Inconsistent quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team manage call button responses during the night or during shift changes to ensure no one is left waiting?
- 3What specific protocols do you have in place to ensure medication management is consistent and error-free for every resident?
- 4Could you describe the process for communicating important health updates or changes in condition to family members, especially if we can't reach the office by phone?
- 5What does a typical day of social activities and dining look like for the residents here?
- 6In the event of a medical emergency after hours, what is the immediate procedure for getting a physician or specialized care to the resident?
Personalized based on this facility's data
Key Review Excerpts
“The room lit up and the friendly therapists work diligently to ensure each patient was special and unique. I've even went to other rehab facilities but none matched the therapists at the 'Springs'.”
“The 3* rating is because they are busy enough that diaper changes would have to wait over 30 minutes, and the PT would say they were coming and would never arrive.”
“One problem I do have when you try to call out there no one answers the phone... the lady that answers the phone she's outright said they're not going to answer it that's my only problem other than that it's a clean nice place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A recent complaint investigation found serious issues at this facility including inadequate protection from abuse and neglect, problems with resident rights, and emergency response failures, with families filing reports that triggered inspections. The main recurring problems involve resident care quality, medication management, and food safety issues. While older deficiencies appear corrected, the January 2026 complaint-related violations remain under correction plans, suggesting ongoing care concerns that families should carefully consider.
Jan 23, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 22, 2024Routine12
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 7, 2022Routine4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 24, 2020Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Springs at Boca Ciega Bay
for profit
Chain Affiliation
Summitt Care II, INC.
9 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 9
Ownership & Management
Owners
Madison Snf Operations LLC
Owner · Organization
Ch Summit Care Holdings LLC
Owner (parent company) · Organization
Seam NY 2020 Trust
Owner (parent company) · Organization
Sk Summit Care II Holdings LLC
Owner (parent company) · Organization
Summit Care Group II Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit springsbcb.com
Medicare data downloads
Original nursing home datasets
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