See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Springs at Boca Ciega Bay

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1255 Pasadena Ave S, Suite C, South Pasadena, FL 33707109 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 113 Google reviews

5
4
3
2
1
Springs at Boca Ciega Bay Nursing Home in South Pasadena, FL — Street View
Street View

Watch Springs at Boca Ciega Bay

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

The Springs at Boca Ciega Bay is frequently recommended for its high-quality physical therapy and clean, renovated environment. However, families should be aware of consistent reports regarding slow response times to call buttons and difficulty reaching staff by phone. We strongly advise visiting in person during off-hours to observe staffing levels and asking for a clear plan on how the facility manages communication with families.

Google Reviews

Google Reviews

113 reviews analyzed
The Springs at Boca Ciega Bay receives highly polarized feedback, with many families praising the facility's physical therapy team and clean, updated environment. However, significant concerns persist regarding inconsistent staffing levels, slow response times to call buttons, and occasional lapses in basic hygiene and medical oversight. Prospective families should weigh the strong rehabilitation outcomes against the reports of understaffing and communication difficulties.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities8.0Meds3.0MemoryN/AComms4.0Value5.0

Strengths

  • Outstanding physical therapy department
  • Clean and well-maintained facility
  • Friendly and compassionate nursing staff
  • Helpful administrative and social work team

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 6 reviewers)
  • Understaffing leading to neglect or poor hygiene (mentioned by 5 reviewers)
  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)
  • Inconsistent quality of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(2)'21(1)'23(22)'25(12)'26(14)

Distribution

5
58
4
5
3
4
2
3
1
11

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
  • 2How does the nursing team manage call button responses during the night or during shift changes to ensure no one is left waiting?
  • 3What specific protocols do you have in place to ensure medication management is consistent and error-free for every resident?
  • 4Could you describe the process for communicating important health updates or changes in condition to family members, especially if we can't reach the office by phone?
  • 5What does a typical day of social activities and dining look like for the residents here?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for getting a physician or specialized care to the resident?

Personalized based on this facility's data


Key Review Excerpts

The room lit up and the friendly therapists work diligently to ensure each patient was special and unique. I've even went to other rehab facilities but none matched the therapists at the 'Springs'.

Rehab patient · 2024★★★★

The 3* rating is because they are busy enough that diaper changes would have to wait over 30 minutes, and the PT would say they were coming and would never arrive.

Long-term resident's family · 2023★★★☆☆

One problem I do have when you try to call out there no one answers the phone... the lady that answers the phone she's outright said they're not going to answer it that's my only problem other than that it's a clean nice place.

Long-term resident's family · 2025★★★★★
Source: 113 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.21hrs
OK
Registered nurses for medical care
Total Nursing
4.68hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
FL
15.0%
Pinellas
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
19.4%
FL
11.5%
Pinellas
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.4%
FL
8.7%
Pinellas
8.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.4%
Mixed vs Avgs
Here
3.4%
US
12.1%
FL
4.1%
Pinellas
3.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
FL
5.6%
Pinellas
6.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Pinellas
96.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
FL
94.8%
Pinellas
92.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Mixed vs Avgs
Here
93.1%
US
79.7%
FL
94.7%
Pinellas
93.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.3)
5 complaint-triggered

A recent complaint investigation found serious issues at this facility including inadequate protection from abuse and neglect, problems with resident rights, and emergency response failures, with families filing reports that triggered inspections. The main recurring problems involve resident care quality, medication management, and food safety issues. While older deficiencies appear corrected, the January 2026 complaint-related violations remain under correction plans, suggesting ongoing care concerns that families should carefully consider.

Jan 23, 2026Complaint
5
0578SevereCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0678SevereCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726SevereCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Feb 22, 2024Routine
12
0015ModerateCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022ModerateCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0026ModerateCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865ModerateCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0688ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761MinorCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 7, 2022Routine
4
0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jan 24, 2020Routine
11
0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908MinorCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springs at Boca Ciega Bay

Organization Type

for profit

Chain Affiliation

Chain Name

Summitt Care II, INC.

Chain Size

9 facilities nationwide

Chain avg rating: 3.2/5 · Rank 8 of 9

Ownership & Management

Owners

Madison Snf Operations LLC

Owner · Organization

100%

Ch Summit Care Holdings LLC

Owner (parent company) · Organization

Seam NY 2020 Trust

Owner (parent company) · Organization

Sk Summit Care II Holdings LLC

Owner (parent company) · Organization

Summit Care Group II Operations Holdings LLC

Owner (parent company) · Organization

Key personnel

Mcmanus, JohnOfficer / DirectorSummit Care Management LLCManagerMccall, DawnManagerSummit Care Management LLCAdp of the SnfMccall, DawnAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call