Nursing HomeMedicaid

Aviata at Lake Mary

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

710 North Sun Drive, Lake Mary, FL 32746|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 290 Google reviews

(407) 805-3131 Directions Website

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What this means for your family

This facility features a highly regarded therapy department and a very active social services team that many families find supportive. However, the recurring reports of slow response times to call bells and inconsistent nursing professionalism are critical red flags. We strongly recommend visiting during off-hours and speaking directly with current residents' families to gauge the actual responsiveness of the nursing staff.

Google Reviews

290 reviews on Google

“Aviata at Lake Mary receives highly polarized reviews, with many recent patients praising the facility's rehabilitation therapy team and the efforts of specific staff members like Helga, Jojo, and Nuvia. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, poor hygiene, and rude behavior from some nursing staff. While some families feel the facility has improved under new management, others describe a distressing environment where basic care needs are frequently unmet.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Dedicated and compassionate social services team
Clean and well-maintained facility environment
Engaging activities department

Concerns

Slow or non-existent response to call bells (mentioned by 7 reviewers)
Rude, dismissive, or unprofessional nursing/CNA staff (mentioned by 9 reviewers)
Poor food quality and lack of nutritional oversight (mentioned by 5 reviewers)
Sanitation issues including reports of cockroaches and soiled linens (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 210 analyzed

162

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily quality of care?
2Given that physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the nursing staff to ensure residents are supported throughout the day?
3We understand that timely assistance is important; what is the current process for monitoring and responding to call bells to ensure residents get help when they need it?
4How does your nursing leadership work to foster a supportive and professional culture among the CNA staff to ensure every resident feels respected and heard?
5We saw that you have a very active activities department; could you walk us through a typical week of social programming and how you encourage residents to participate?
6What steps are currently being taken to enhance the dining experience and ensure that nutritional needs are being met for residents with specific dietary requirements?

Personalized based on this facility's data

Key Review Excerpts

“The nurses are always busy and can’t be bothered to help or answer questions. When I am there in person, I find them to be snippy and short with me.”

Rehab patient's family · 2024★★★★★

“I've had my mom here for almost 5 years now and have watched this placed do a complete turn around in the last couple of years. The core staff do they're jobs and they do them well.”

Long-term resident's family · 2025★★★★★

“The first full day she pushed the call button because she needed to use the bathroom, when someone finely showed up she was told YOU HAVE A DIAPER ON JUST GO!!”

Rehab patient's family · 2025★☆☆☆☆

Source: 290 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

55%

Registered nurses for medical care

Total Nursing

3.41hrs

83%

All nurses + aides combined

Staff Turnover

51%

Lower is better (< 30% = good)

RN Turnover

42%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

15.4%

8.7%

Seminole

24.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

93.4%

98.1%

Seminole

85.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

19.4%

11.5%

Seminole

16.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Better than Avg

Here

1.9%

12.1%

4.1%

Seminole

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Seminole

90.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

14.4%

9.1%

Seminole

9.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

81.8%

94.8%

Seminole

70.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

94.7%

Seminole

79.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.5%

Seminole

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (7.3)

$192,413 in fines

AVIATA at Lake Mary has faced significant issues including families filing complaints that triggered serious deficiencies in 2023 involving pressure ulcer care, safety hazards, and abuse prevention policies. The facility has recurring problems with resident assessments, medication management, and respiratory care spanning multiple surveys from 2021-2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges.

Jul 25, 2024Routine6 findings

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 9, 2022Routine5 findings

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Feb 4, 2021Routine4 findings

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at Lake Mary

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 18 of 52

Ownership & Management

Owners

710 N Sun Dr Opco Parent LLC

Owner · Organization

710 N Sun Dr Opco Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai