Autumn Lake Healthcare at Memorial Bridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility is highly regarded for its compassionate nursing and effective rehabilitation team, making it a strong choice for clinical care. However, you should conduct an in-person tour to verify the current state of the facility's maintenance and ask management directly about their current supply levels and call-bell response protocols.
Google Reviews
Google Reviews
107 reviews on Google“Autumn Lake Healthcare at Memorial Bridge receives polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a recurring subset of reviewers reports significant concerns regarding facility maintenance, supply shortages, and slow response times to call buttons. Families should weigh the strong interpersonal care reported by many against these noted operational and environmental deficiencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Warm, family-oriented atmosphere
- Professional and helpful administrative personnel
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 4 reviewers)
- Shortage of basic supplies (linens, towels) (mentioned by 2 reviewers)
- Poor food quality and limited selection (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current CMS staffing rating, could you walk me through how your team manages call button response times to ensure residents aren't waiting too long for assistance?
- 3I’ve heard great things about your rehabilitation programs, but I’m curious about the daily social life—what kind of activities are available to help residents feel connected and engaged?
- 4Some families have mentioned concerns regarding facility maintenance and the availability of basic supplies; what is your current process for ensuring rooms are kept clean and fully stocked?
- 5Regarding the dining experience, what steps are you taking to improve the variety and quality of the meals served to ensure they meet the residents' nutritional needs and preferences?
- 6Given the facility's focus on nursing care, how do you handle medication management and ensure that any changes in a resident's health are communicated quickly to the family?
Personalized based on this facility's data
Key Review Excerpts
“I have a close family member who has been a resident here for 4-1/2 years. I can honestly say the staff are amazing and truly care about him and treat him as if he were their family.”
“My mom was referred here for nursing and rehab care so we decided to drop by (without notice). We were pleasantly surprised by what we encountered during our visit. Nurse Samantha and the staff were not bothered at all by our impromptu visit.”
“Staff say they are short on supplies (ex: sheets, towels). Who ever ownes this place should be ashamed. Outside looks better than inside. Foods nit that great. Not many choices.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaints against this facility, triggering federal inspections that found serious issues including accident prevention failures, medication errors, and neglect reporting problems. The facility has persistent problems with safety systems (fire safety, electrical systems), medication management, and care planning that recur across multiple surveys from 2022 to 2025, though all violations show correction dates, suggesting the facility addresses issues when cited.
Nov 25, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 2, 2025Routine21
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 2, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 29, 2023Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Sep 29, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 31, 2022Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Jun 2, 2025
$15,935
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Memorial Bridge
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 51 of 60
Ownership & Management
Owners
Kerman, Barbara
Owner
Kerman, Neil
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit autumnlakememorialbridge.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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