Autumn Lake Healthcare at Southgate
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 196 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility has a strong reputation for its rehabilitation and physical therapy programs, and recent renovations have improved the environment. However, families should be extremely cautious regarding long-term care; we strongly recommend conducting unannounced visits and asking specific questions about toileting schedules and staff-to-resident ratios during evening and weekend shifts.
Google Reviews
Google Reviews
196 reviews on Google“Autumn Lake Healthcare at Southgate receives highly polarized feedback, with many recent reviewers praising the facility's recent renovations, cleanliness, and specific staff members like the hospitality team. However, a recurring pattern of critical reviews highlights serious concerns regarding neglect, poor communication, and inconsistent quality of care, particularly in long-term units. Families should be aware that while many report a positive experience, there are persistent complaints about hygiene, staffing ratios, and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation and physical therapy department
- Clean and well-maintained facility following recent renovations
- Attentive and supportive hospitality staff
- Friendly and professional nursing staff in specific units
Concerns
- Neglect and poor hygiene (soiled linens, lack of toileting) (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication and difficulty reaching management (mentioned by 4 reviewers)
- Inconsistent food quality and dietary errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 198 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and physical therapy teams here; could you tell us more about how they work with residents to maintain their mobility?
- 2With the recent renovations, what are some of the favorite new features or common areas that residents enjoy spending time in?
- 3How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated promptly to the family?
- 4What specific protocols are in place to ensure that hygiene needs, like linen changes and regular toileting assistance, are met consistently throughout the day?
- 5How does the facility manage staffing during busy shifts to ensure that call bells are answered quickly and residents aren't left waiting?
- 6Can you describe the daily activity calendar and how you tailor social engagements to keep residents active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“Dawn went above and beyond to connect with him, eventually getting him to finally eat and even encouraging him to participate in the activities offered. Beyond her care for him, she was a lifesaver for our family.”
“My mom was so overmedicated she just lay there. When I asked the nurse about it she said that's the way she was when I came on duty. She said not to wake her up because it was easier if she was asleep.”
“The staff here are very friendly and helpful. It is always decorated nicely for every holiday and season. The remodeling that is currently taking place is making this facility look so much better!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections, resulting in issues with infection control, medication management, and care planning. The most recurring problems involve fire safety systems, infection control, and food safety, with some issues persisting across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated violations in critical areas like infection control and the complaint-driven inspections suggest ongoing quality concerns families should carefully consider.
Oct 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 26, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Feb 26, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 17, 2023Routine12
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 21, 2020Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Southgate
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 38 of 60
Ownership & Management
Owners
Kerman, Neil
Owner
Southgate Parent LLC
Owner · Organization
Alrs Group LLC
Owner (parent company) · Organization
M & M Capital Ventures LLC
Owner (parent company) · Organization
Meisels, Morris
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
196 reviews from families & visitors
Official Website
Visit autumnlakesouthgate.com
Medicare data downloads
Original nursing home datasets
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