College Pines Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
College Pines is highly regarded for its effective rehabilitation programs and clean environment, making it a strong candidate for short-term recovery. However, families should be aware of potential communication gaps; we recommend establishing a direct line of contact with a specific staff member upon admission to ensure you can reach your loved one reliably.
Google Reviews
Google Reviews
31 reviews on Google“College Pines Health and Rehabilitation receives high praise for its physical therapy team and compassionate nursing staff, with many families reporting significant improvements in their loved ones' health. However, there are serious, recurring complaints regarding poor communication, difficulty reaching staff by phone, and occasional lapses in medication management or patient care protocols.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing/CNA staff
- Warm, home-like environment
Concerns
- Difficulty reaching staff by phone or getting timely responses (mentioned by 2 reviewers)
- Medication management and responsiveness to patient requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
- 2We've heard great things about your physical and occupational therapy programs; can you tell us how a therapist works with a resident to meet their specific recovery goals?
- 3What is the process for ensuring medication is administered accurately and that any new requests or changes in health are communicated quickly to the nursing team?
- 4If an unexpected medical emergency occurs during the night, what is the protocol for notifying the family and providing immediate care?
- 5How do you ensure that family members can easily reach the nursing staff or administrators if we have a question or an update regarding our loved one?
- 6What kind of daily activities or social events do you have planned to help residents stay engaged and feel part of a warm, home-like community?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother broke her ankle and was rehabilitated within 3 months! she's back to mowing her yard at 87 years old now!! Thank you College Pines and the therapy team for a wonderful job!”
“My dad spent almost 6 months at College Pines before he went to Heaven. This nursing home is clean and feels like a home environment. All the staff from the front desk, cnas, nurses, cafeteria and grounds maintenance were always friendly, helpful and caring.”
“I came to College Pines as a brand new graduate nurse, and everyone was always asking and willing to help and teach me with anything I needed. I have worked here for over a year and do not plan on leaving anytime soon.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies in March 2024 regarding failure to notify families of resident incidents, inadequate treatment and care, and quality oversight problems. The facility also has recurring issues with fire safety systems and building maintenance across multiple surveys. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the complaint-triggered care issues raise concerns about communication and treatment quality.
Apr 29, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 13, 2025Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Mar 6, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 30, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 17, 2022Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 6, 2024
$8,400
Fine
Mar 6, 2024
$8,401
Ownership & Operations
Who Operates This Facility
College Pines Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 7 of 17 (Best)
Ownership & Management
Owners
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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