Harrogate
Strong Medicare quality ratings; families often praise compassionate, attentive nursing and support staff. Still worth an in-person visit.
based on 99 Google reviews
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What this means for your family
Harrogate is widely praised for its welcoming culture, excellent rehab therapy, and clean environment, making it a top choice for many families. However, because a few reviewers have noted concerns regarding staffing levels and assistance with daily needs in the health center, we recommend that you specifically ask about nurse-to-patient ratios and the process for ensuring daily living assistance for residents in the skilled nursing wing.
Google Reviews
Google Reviews
99 reviews on Google“Harrogate is a highly regarded retirement community that consistently receives praise for its compassionate staff, clean facilities, and high-quality rehabilitation services. While the vast majority of families express deep gratitude for the care their loved ones receive, a few reviewers have pointed to concerns regarding staffing levels and communication during medical transitions in the health center.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing and support staff
- Seamless and supportive move-in process
- High-quality physical and occupational therapy
- Clean, well-maintained, and welcoming environment
Concerns
- Understaffing in the health center/nursing wing (mentioned by 2 reviewers)
- Lack of assistance with daily needs (e.g., meal service) for vulnerable residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
- 2With the facility currently at a 68-resident capacity, how do you ensure that residents who need extra support during meal times receive the one-on-one attention they require?
- 3Given the recent health inspection findings, what specific steps has the leadership team taken to address those areas and ensure consistent quality of care?
- 4I see your therapy services are highly regarded; how do you coordinate those sessions with the nursing staff to ensure residents are fully supported throughout the day?
- 5Can you walk me through how you manage staffing levels in the nursing wing to ensure that residents’ daily needs are met promptly, especially during peak hours?
- 6What does a typical afternoon look like for residents here, and how do you encourage social engagement among those with different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff, from Activities to Housekeeping to Maintenance, all went above and beyond to make his new life much easier to adjust to every chance they got.”
“My mother required extensive rehabilitation after a fall. Harrogate Medical Center-Skilled Nursing Facility provided exceptional and compassionate care during Mom's lengthy stay.”
“I transferred my 91y/o to Harrogate sub acute health center after removing him from another sub par subacute facility. The care he received was outstanding from all staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
HARROGATE shows recurring safety and infrastructure problems, with 27 deficiencies across four surveys primarily in fire safety, emergency exits, and electrical systems. Families have filed at least one complaint regarding medication errors. While all issues have correction dates, the facility repeatedly struggles with the same fire safety and building code violations, suggesting systemic maintenance challenges that could impact resident safety.
Nov 26, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 15, 2024Routine15
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 8, 2022Routine9
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Sep 30, 2020Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Harrogate
nonprofit
Ownership & Management
Owners
Harrogate Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit harrogatelifecare.org
Medicare data downloads
Original nursing home datasets
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