Aspire at Ridge Haven
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
The facility's rehabilitation team is highly effective and frequently recommended for post-surgery recovery. However, families should be aware of significant recent concerns regarding nursing responsiveness and cleanliness; we strongly recommend frequent, unannounced visits to monitor your loved one's care.
Google Reviews
Google Reviews
42 reviews on Google“Aspire at Ridge Haven receives high praise for its physical and occupational therapy teams, which many former patients credit for their successful recovery and mobility. However, the facility faces significant criticism regarding inconsistent nursing care, reports of poor hygiene, and communication failures, particularly concerning responsiveness to patient needs and family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Caring and dedicated nursing staff
- Clean and well-maintained facility environment
- Responsive administration to resident feedback
Concerns
- Inconsistent nursing responsiveness and lack of attention to patient needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Hygiene and cleanliness issues in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through the communication process for families to get updates, especially when they are having trouble reaching the nursing station by phone?
- 4Given the feedback regarding room maintenance, what is your current schedule for deep cleaning and ensuring resident living spaces remain consistently sanitary?
- 5Since therapy services are a highlight here, how do you integrate those physical and occupational therapy sessions into the daily routine for residents who need extra support?
- 6What specific steps are being taken to enhance the variety and engagement of your daily activities and dining experience to ensure residents feel active and well-nourished?
Personalized based on this facility's data
Key Review Excerpts
“I'm glad to say thanks to physical therapy and occupational therapy, I got out of bed and started walking again after being bed bound for about 2 months.”
“The facility itself is very run down—the odor when you walk in, the chipped paint, and the worn furniture make the environment difficult at first.”
“My mother is a resident there and every time I go, she is laying in filth, her others and floor covered in waste. This has to stop.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to six deficiencies, including recent issues in November 2024 with treatment care and dialysis services. The facility shows recurring problems with medication management, fire safety systems, and care planning across multiple surveys from 2020 to 2024. While all deficiencies were reportedly corrected, the pattern of repeat issues suggests ongoing quality challenges that warrant careful consideration during your visit.
Nov 5, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 11, 2024Routine11
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2023Routine1
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jul 12, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 23, 2021Routine6
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Federal Penalties
Fine
Jul 12, 2023
$3,779
Fine
Jul 12, 2023
$3,779
Ownership & Operations
Who Operates This Facility
Aspire at Ridge Haven
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 12 of 52
Ownership & Management
Owners
Vorhees Road Parent LLC
Owner · Organization
Asp FL LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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