Nursing & Rehabilitation Center of New Port Richey
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (59%)
- High RN turnover (71%)
Bottom 25% in FL · Below recommended RN staffing · Worst in ASTON HEALTH chain · $5,735 in fines
What this means for your family
The Pavilion of New Port Richey is highly regarded for its compassionate staff and hands-on leadership, making it a strong contender for those prioritizing a warm, family-oriented environment. However, given past reports of wandering incidents and communication gaps, we strongly advise families to ask specifically about their safety protocols for memory care residents and to establish a clear point of contact for regular updates.
Google Reviews
Google Reviews
71 reviews on Google“The Pavilion of New Port Richey receives high praise for its compassionate, hands-on leadership and a staff that many families describe as warm and attentive. While many residents and families report a positive, home-like atmosphere, there are serious historical concerns regarding resident safety, wandering, and communication lapses. Prospective families should weigh the strong sense of community and dedicated management against reports of inconsistent care and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Hands-on and accessible executive leadership
- Clean and well-maintained facility environment
- Strong sense of community and resident engagement
Concerns
- Resident safety and wandering incidents (mentioned by 2 reviewers)
- Inconsistent communication and administrative responsiveness (mentioned by 3 reviewers)
- Understaffing or lack of qualified care staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to family feedback online; how do you incorporate that direct communication style into your daily care planning for residents?
- 2Given the facility's size of 120 residents, what specific protocols do you have in place to ensure consistent supervision and safety for residents who may be prone to wandering?
- 3With the current staffing levels, how does your team ensure that medication management remains accurate and timely for every resident?
- 4I see that residents really enjoy the community atmosphere here; could you walk me through a typical day of activities and how you encourage engagement for those who might be more reserved?
- 5How does your nursing team coordinate with families when there is a change in a resident's health status to ensure we stay informed and involved?
- 6What steps is the facility currently taking to improve clinical outcomes and address the recent health inspection findings to ensure the highest level of care for my loved one?
Personalized based on this facility's data
Key Review Excerpts
“My 94-year-old mom is at this facility and I recommend it highly. While it is not shiny and new, it is solid, has a nice front porch area and, most importantly, caring, experienced, responsive and highly competent staff.”
“From the moment my mom entered the memory care unit, it was clear she was in a place of compassion, dignity, and genuine kindness. Caring for someone with memory loss is not easy, and the staff embraced that challenge with patience, warmth, and unwavering respect.”
“The Pavilion has helpful and courteous administration. The care givers are special with taking care of Med's and individuals. I have met some very good people and would recommend my choice in my forever home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families repeatedly filing complaints about resident rights violations, food safety, and environment cleanliness, including a recent failure to properly report suspected abuse or neglect. The facility struggles most with resident rights protections, care planning and assessments, and infection control, with issues persisting across multiple surveys despite corrections. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests families have had serious enough concerns to prompt federal reviews.
Nov 20, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 19, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 5, 2024Routine10
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Dec 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 13, 2023Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jun 17, 2021Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Nursing & Rehabilitation Center of New Port Richey
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 28 of 30 (Worst)
Ownership & Management
Owners
New Port Richey Member LLC
Owner · Organization
Sh Indigo Citadel Investors LLC
Owner (parent company) · Organization
Ornstein, Marton
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit pavilionsl.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Home Bridge Senior Living
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Madison Pointe Care Center
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Heather Hill Healthcare Center
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Life Care Center of New Port Richey
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Best Care Senior Living at Port Richey LLC
2.4 miAssisted Living · Port Richey, FL