Aspen Ridge Transitional Rehab
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
This facility's physical and occupational therapy teams are exceptional and highly recommended for post-surgical recovery. However, families should closely monitor daily hygiene and responsiveness to call lights, as multiple recent reviews indicate significant lapses in basic care and staff responsiveness during certain shifts.
Google Reviews
Google Reviews
74 reviews on Google“Aspen Ridge Transitional Rehab is highly regarded for its exceptional physical and occupational therapy teams and its modern, clean facility. While many families praise the compassionate nursing and CNA staff, there are serious, recurring reports of neglect regarding personal hygiene and delayed responses to call lights. Prospective families should be aware of significant discrepancies between the high-quality rehab services and the reported lapses in basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean and modern facility
- Compassionate nursing and CNA staff
- Professional and knowledgeable medical team
Concerns
- Neglect regarding personal hygiene and cleanliness (mentioned by 3 reviewers)
- Slow response to call buttons and emergency requests (mentioned by 4 reviewers)
- Inconsistent food quality and dietary requests (mentioned by 3 reviewers)
- Patient falls and safety issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high CMS staffing rating, how do you ensure that nurses and CNAs have enough time to assist residents with personal hygiene and daily grooming?
- 2How does the team manage call button responses to ensure residents receive timely assistance during the night or busy periods?
- 3Since your therapy programs are so highly regarded, how do the physical and occupational therapists work with residents to prepare them for a safe transition back home?
- 4What specific protocols are in place to prevent falls and ensure resident safety during transfers or while walking in common areas?
- 5Could you tell me more about the dining experience, specifically how dietary requests are managed and how you are working to ensure consistent food quality?
- 6How do you keep family members updated on a loved one's progress, and what is the best way for us to communicate with the medical team?
Personalized based on this facility's data
Key Review Excerpts
“Came to Aspen Ridge in a bed and left walking out! OT, PT, ST all great guys and gave me professional therapy!”
“My family member has dementia and is bed bound. My loved one won’t remember to ask to brush their teeth and they went unbrushed the whole 3 weeks they were there.”
“The nursing staff is top-notch and very prof”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aspen Ridge has 12 deficiencies across three surveys with no complaint-triggered issues, indicating problems found during routine inspections rather than family reports. The facility shows recurring issues with fire safety systems, infection control protocols, and medication management that have persisted across multiple years, though all deficiencies have correction dates indicating the facility addressed identified problems.
Feb 26, 2026Routine1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jan 16, 2025Routine5
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 1, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Aspen Ridge Transitional Rehab
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 5 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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