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Nursing HomeMedicaid Investigative

Ashford Hall

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2021 Shoaf Dr, Irving, TX 75061206 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 68 Google reviews

5
4
3
2
1
Ashford Hall Nursing Home in Irving, TX — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • High staff turnover (84%)
  • High RN turnover (76%)

Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Very high staff turnover · $285,320 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers an excellent physical therapy team and a clean environment that can be very beneficial for rehabilitation. However, families should be extremely vigilant regarding nursing responsiveness and medication accuracy, as multiple recent reviews highlight dangerous delays in care and staffing instability.

Google Reviews

Google Reviews

68 reviews on Google
Ashford Hall receives praise for its compassionate therapy teams and a staff that many families describe as caring and dedicated. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call lights, and issues with medication management. Families should be aware of significant reports of understaffing and inconsistent care quality during certain shifts.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean7.0Activities8.0Meds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Compassionate physical therapy team
  • Friendly and welcoming atmosphere
  • Effective memory care communication
  • Clean and well-maintained environment

Concerns

  • Slow response times to call lights (mentioned by 3 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Poor food quality and temperature (mentioned by 2 reviewers)
  • Staff inattentiveness/distraction (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(3)'20(3)'23(23)'25(18)'26(2)

Distribution · 74 analyzed

5
41
4
7
3
2
2
4
1
20

How They Respond to Reviews

73%response rate
Good

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members or resident details. For negative reviews, they use a professional, solution-oriented approach by providing direct contact information for the Administrator.

Questions for Your Tour

  • 1It's wonderful to see how much you engage with feedback from families; how has the facility implemented recent changes to improve the dining experience and food temperature?
  • 2We've heard great things about your physical therapy team; how do you coordinate their care with the daily nursing routine?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
  • 4How do you ensure that staff members are able to respond promptly to call lights, even during busy shifts?
  • 5Can you tell us about the daily activities and social engagement opportunities available for residents to keep them active and connected?
  • 6In the event of a medical emergency after hours, what is the communication process between the on-site staff and the attending physician?

Personalized based on this facility's data


Key Review Excerpts

Throughout the eight months this team's recommendations, physical therapy and overall support have been stellar. My mom has now transitioned to assisted care and repeatedly tells me how happy she is.

Rehab patient's family · 2024★★★★★

The first day was really hard for my dad of course, but the nurses helped him feel settled and safe. He has made friends and is enjoying his new life in his new home.

Long-term resident's family · 2026★★★★★

The last 6 weeks has been downright ridiculous. Turnover rate is at the all time high. When my father pushes the call button it has taken them 45 mins to 2 hours for someone to come to the room.

Long-term resident's family · 2024☆☆☆☆
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
79%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility42.4%
Worse than Avg
Here
42.4%
US
14.4%
TX
16.1%
Dallas
17.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.3%
Worse than Avg
Here
32.3%
US
15.3%
TX
14.9%
Dallas
16.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.7%
Mixed vs Avgs
Here
2.7%
US
12.1%
TX
2.5%
Dallas
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
19.5%
TX
18.4%
Dallas
16.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
19.4%
TX
14.2%
Dallas
16.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Worse than Avg
Here
92.9%
US
95.5%
TX
98.0%
Dallas
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
TX
88.0%
Dallas
79.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.0%
Worse than Avg
Here
56.0%
US
81.8%
TX
89.2%
Dallas
87.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
TX
1.5%
Dallas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Above state avg (9.1)
25 complaint-triggered
$285,320 in fines

Families have filed multiple complaints leading to serious deficiencies including resident abuse and neglect protection failures occurring as recently as December 2024. The facility shows persistent problems with medication management, fire safety systems, and maintaining safe living conditions, with issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas raises concerns about sustained quality improvement.

Mar 24, 2026Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 4, 2026Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 17, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 24, 2025Routine
21
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0917Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 13, 2025Complaint
3
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 24, 2024Complaint
1
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Federal Penalties

Fine

Mar 4, 2026

$15,935

Fine

Sep 24, 2024

$6,144

Fine

Aug 10, 2024

$22,391

Fine

Mar 22, 2024

$256,785

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ashford Hall, INC

Organization Type

for profit

Management Company

ASHFORD HALL, INC

Administrator

BRENDA GUEVARA

Ownership & Management

Owners

Lion Health Centers, INC.

Owner · Organization

100%

Camas Investment Trust

Owner (parent company) · Organization

Lehi Investments Trust

Owner (parent company) · Organization

Lion Group of Companies, INC

Owner (parent company) · Organization

Preferred Property Investments, LLC

Owner (parent company) · Organization

Lee, Darren

Owner (parent company)

Lee, Michael

Owner (parent company)

Jensen, Christian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Lee, Christopher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Lee, Miriam

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Lee, DarrenOfficer / DirectorLee, NathanOfficer / DirectorOllila, PatrickOfficer / DirectorLee, DarrenOfficer / DirectorLee, NathanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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