The Eden of Las Colinas
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 79 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (85%)
- High RN turnover (86%)
Bottom 25% in Texas · Below recommended RN staffing · Very high staff turnover · Worst in THE ENSIGN GROUP chain · $55,697 in fines
What this means for your family
The facility's therapy and activity programs are standout strengths that significantly benefit resident well-being. However, families must be vigilant regarding call-bell response times and should verify staffing levels during evening and weekend shifts to ensure consistent care.
Google Reviews
Google Reviews
79 reviews on Google“The Eden of Las Colinas is highly regarded by many families for its exceptional therapy department and compassionate nursing staff, particularly in memory care and rehabilitation. However, some families have reported serious concerns regarding slow response times to call buttons and inconsistent staffing levels during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Engaging and creative activity programming
- Clean and well-maintained facility environment
Concerns
- Slow response times to call buttons/assistance requests (mentioned by 4 reviewers)
- Difficulty reaching the facility by phone (mentioned by 3 reviewers)
- Inconsistent staffing or short-staffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
The owner provides personalized responses that address specific reviewers by name and acknowledge the content of their feedback. While they do not offer specific solutions for negative reviews, they actively encourage direct communication to resolve issues.
Questions for Your Tour
- 1I noticed some wonderful feedback about your therapy teams; could you tell me more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 2With the creative activity programming mentioned by many families, what are some of the favorite group events or hobbies currently enjoyed by the residents?
- 3How does the nursing team manage response times to call buttons, especially during the busier shifts or overnight hours?
- 4Could you walk me through the protocol for handling medical emergencies or sudden changes in a resident's health after hours?
- 5I've heard great things about how clean and well-maintained the facility is; how does your team manage the daily upkeep of the resident living areas?
- 6What steps are being taken to ensure consistent staffing levels and support for the nursing team throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mom just spent several weeks here after a fall. I can not say enough good things about the Eden. From the aides, to the nursing staff, to the kitchen staff, to the absolutely wonderful and amazing therapists, they are all excellent.”
“The therapy department is a united force for good when it comes to the wellbeing of the residents!”
“The 'charge nurse', apparently her name is 'Trina' threatened not only my mother but I, she threw my mom’s phone at her and then took it away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
2
measures
1
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Eden of Las Colinas shows serious concerns with 70% of deficiencies triggered by families filing complaints with regulators. Recurring problems include medication management, accident prevention and safety supervision, and food service quality. While all violations appear corrected, the persistent pattern of complaint-driven deficiencies across multiple areas suggests ongoing care quality issues that warrant careful evaluation before placement.
Mar 31, 2026Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 25, 2025Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 28, 2025
$49,730
Fine
Aug 4, 2023
$5,967
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
SWEET BAY HEALTHCARE LLC
GABRIELE CRAWFORD
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 76 of 84 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit edenoflascolinas.com
Medicare data downloads
Original nursing home datasets
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