The Villages on Macarthur
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 452 Google reviews
Watch The Villages on Macarthur
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility's physical therapy team is a standout strength for those seeking post-surgical rehabilitation. However, families must be extremely vigilant regarding hygiene and call-button responsiveness, as multiple reports indicate significant lapses in care during night and weekend shifts.
Google Reviews
Google Reviews
452 reviews on Google“The Villages on MacArthur is highly regarded for its exceptional physical therapy and rehabilitation programs, with many residents and families praising the strength-building results. While many reviewers highlight a kind and professional nursing staff, there are significant, serious concerns regarding patient neglect, inadequate hygiene, and slow response times to call buttons, particularly during night shifts and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab programs
- Kind and professional nursing and CNA staff
- Engaging wellness and activity programs
- Clean and well-maintained facility
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Slow response times to call buttons/night shift inattentiveness (mentioned by 5 reviewers)
- Inconsistent food quality and temperature (mentioned by 4 reviewers)
- Staffing shortages on weekends or specific shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
The owner uses a variety of polite templates for positive reviews, often personalizing them with the reviewer's name. For negative reviews, they provide a consistent, professional, and serious response that acknowledges the severity of the claims and directs the reviewer to official channels for resolution.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those are tailored to each resident's needs?
- 2How do you ensure that call buttons are answered promptly, especially during the overnight hours or on the weekends?
- 3What specific steps does your team take to ensure consistent hygiene care and regular changes for all residents throughout the day?
- 4Could you describe the daily activity calendar and how you keep residents engaged with wellness programs?
- 5How do you manage food temperature and quality to ensure every meal is both appetizing and safe?
- 6How does the nursing team communicate important medical updates or changes in condition to family members?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy had me feeling stronger each day and really cool machines to help with the recovery including a virtual tours spanning from U.S. cities to overseas and European cities.”
“I had my grandfather at Villages on MacArthur for almost 2 years. He was very happy with the care and the staff there. The aides took very good care of him. We are very pleased with the care he received at Villages on MacAthur.”
“My mother was there less than 72 hours before I removed her from the facility & transferred her somewhere else. I have no confidence in The Villages on MacArthur, and I am deeply concerned for the welfare of patients who do not have family members advocating for them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Villages on Macarthur shows ongoing compliance challenges with 48 deficiencies across 9 surveys, including 16 complaint-triggered issues where families filed reports. Most recurring problems involve medication management, accident prevention and safety supervision, and fire safety systems. While the facility has corrected past violations, the pattern of repeated issues in these same care areas suggests persistent operational struggles that warrant careful evaluation during your visit.
Jan 2, 2026Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 3, 2025Routine22
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 21, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 3, 2025
$11,190
Fine
Feb 21, 2025
$14,069
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
PF IRVING SNF OPS, LLC
NOEL OLVERA
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 13
Ownership & Management
Owners
South Limestone Hospital District
Owner · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Chance, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
452 reviews from families & visitors
Official Website
Visit villagesonmacarthur.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Eden of Las Colinas
< 1 miNursing Home · Irving, TX
Centre for Neuro Skills
< 1 miAssisted Living · Irving, TX
Centre for Neuro Skills
2.7 miAssisted Living · Irving, TX
Centre for Neuro Skills Unit 3
2.7 miAssisted Living · Irving, TX
Vip Living Center Irving
3.5 miAssisted Living · Irving, TX
Parsons House Preston Hollow Lp
5.6 miAssisted Living · Dallas, TX