Heritage at Turner Park Health & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 139 Google reviews
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What this means for your family
This facility offers a highly regarded rehabilitation program and many families find the administration and daytime nursing staff to be exceptionally caring. However, you must investigate the facility's weekend and night-shift protocols, as multiple reviewers have reported significant lapses in hygiene, medication administration, and responsiveness during those hours.
Google Reviews
Google Reviews
139 reviews on Google“Families generally praise the facility for its compassionate nursing staff and a welcoming, home-like atmosphere, particularly for long-term residents. However, there are serious, recurring allegations regarding neglectful care, medication errors, and poor responsiveness from staff during night and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehabilitation and therapy programs
- Welcoming and professional administration
Concerns
- Neglectful care and hygiene issues (e.g., soiled bedding) (mentioned by 2 reviewers)
- Inadequate staffing or slow response times on weekends/nights (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor communication/unresponsive phone lines (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for almost all negative reviews, regardless of the specific severity of the allegation. The only variation occurs in the response to the single positive review, which is also relatively brief.
Questions for Your Tour
- 1I noticed some wonderful comments about the professional administration here; how does the leadership team stay in touch with families regarding daily updates or changes in care?
- 2With the strong reputation your rehab and therapy programs have, how do you coordinate with physical therapists to ensure a smooth transition from rehab back to long-term care?
- 3What specific protocols are in place to ensure medication is administered accurately and on time, especially during shift changes or over the weekend?
- 4How do you ensure that residents' personal hygiene and bedding are checked frequently, particularly during the overnight hours when fewer staff members are present?
- 5Could you tell me more about the dining experience and how the menu is planned to ensure meals are both nutritious and enjoyable for the residents?
- 6What is the process for notifying family members immediately if a medical emergency occurs after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff took such good care of her. Especially her nurses, and CNA’s. My mother was going through such a terrible depression... The Heritage met with mom with constant love and understanding.”
“With the help from Rehab, Aides and Nurses, I got strong enough to be able to visit the bathroom on my own and eventually come home!”
“They left my mother in piss for over 24 hours BED WAS COMPLETELY WET WHEN I ARRIVED THE NEXT DAY!! NOBODY CAME TO CHECK ON HER FROM THE TIME I LEFT AT 7 UNTILL I ARRIVED THE NEXT MORNING.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, triggering 14 deficiency citations across multiple surveys. The most recurring problems involve fire safety systems (smoke barriers, alarms, exit signs), accident prevention and safety supervision, and infection control. While the facility corrects violations when cited, the same safety and fire protection issues persist across multiple years, suggesting ongoing challenges with maintaining basic safety standards and regulatory compliance.
Jul 31, 2025Routine16
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 8, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 6, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 6, 2024Routine13
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Jun 6, 2024
$8,968
Payment Denial
Jun 6, 2024
60-day denial
Fine
Apr 10, 2024
$8,525
Ownership & Operations
Who Operates This Facility
Stephens Memorial Hospital District
for profit
GRAND PRAIRIE I ENTERPRISES, LLC
CLARA BORTEY
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 68 of 148
Ownership & Management
Owners
Stephens Memorial Hospital District
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit heritageturnerpark.com
Medicare data downloads
Original nursing home datasets
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