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Assisted Living

Artesian Place

Limited public data on Artesian Place. Call, tour, and ask to meet current residents' families — your own impression matters most.

828 Mcphee Rd Sw, Olympia, WA 9850265 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.9/5

based on 31 Google reviews

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Artesian Place Assisted Living in Olympia, WA — Street View
Street View

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What this means for your family

Artesian Place has received a high volume of glowing reviews recently, particularly regarding the current management team's dedication and the staff's warmth. However, because older reviews highlight serious concerns about cleanliness, security, and billing transparency, we recommend you conduct a thorough, unannounced tour to verify the current state of the facility and ask for a detailed, written breakdown of all potential care costs.

Google Reviews

Google Reviews

31 reviews on Google
Artesian Place receives high praise from many families for its dedicated management team and compassionate, attentive staff who foster a welcoming environment. However, some reviewers have raised significant concerns regarding facility cleanliness, security, and aggressive pricing or billing practices. Families should carefully weigh the strong testimonials about staff care against reports of inconsistent maintenance and administrative transparency.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean5.0Activities9.0MedsN/AMemoryN/AComms6.0Value3.0

Strengths

  • Compassionate and dedicated management team
  • Warm, friendly, and attentive floor staff
  • Strong focus on resident social engagement
  • Supportive transition process for new residents

Concerns

  • Inconsistent cleanliness and maintenance of common areas (mentioned by 3 reviewers)
  • High costs and perceived aggressive or opaque billing practices (mentioned by 3 reviewers)
  • Lack of security or controlled access to the building (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(2)4.03.3'18(4)4.52.3'22(3)1.04.0'24(1)5.0'25(16)

Distribution · 33 analyzed

5
22
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2
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1
6

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the management team cares about the community; how do you personally support new residents during their first few weeks of transition?
  • 2What kind of social activities or group outings do you have planned to help residents stay engaged with one another?
  • 3How does the facility handle routine maintenance and cleaning schedules for the common areas to ensure everything stays looking its best?
  • 4Could you walk me through the process for managing medical emergencies or unexpected health changes during the night?
  • 5When it comes to the monthly fees, can you provide a clear breakdown of what is included and how any additional service costs are communicated to families?
  • 6What measures are in place to manage building access and ensure the safety and security of all residents?

Personalized based on this facility's data


Key Review Excerpts

The staff at this assisted living go above and beyond for their residents. The building is always clean and smells good. It is nicely decorated for each holiday.

Visitor/Family · 2025★★★★★

Management and staff are truly focussed on providing the best care possible. It is really heartwarming to see such dedication and follow through for a difficult parent at these moments.

Resident's family · 2025★★★★★

When I would visit i noticed, her trash was never taken out, the floors were never vacuumed, dishes were left dirty till I washed them for her during are visit.

Resident's family · 2022★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

23total
73deficiencies
Sep 9, 2025Investigation

This document is a follow-up inspection report confirming that previously cited medication storage deficiencies (WAC 388-78A-2260) have been corrected.

Storing, securing, and accounting for medicationsWAC 388-78A-2260Corrected Sep 9, 2025

The department found that deficiencies regarding medication storage were corrected.

Sep 5, 2025Inspection

This document is a follow-up letter confirming that deficiencies previously cited in reports 65137 and 61921 have been corrected.; Includes findings related to physical plant hazards (exposed nails/screws in courtyard) and sharps container storage.; The document spans pages 21 through 35 of 45. Multiple residents (R1, R2, R3, R4, R5, R6, R7) were involved in the findings regarding service agreements, medication refusals, and medication availability.; The document covers pages 36-45 of a statement of deficiencies.

Food and nutrition servicesWAC 388-78A-2300Corrected Jun 13, 2025

Facility failed to record and retain documentation when changes to the original food menu occurred.

PetsWAC 388-78A-2620Corrected Jun 13, 2025

Facility failed to ensure resident pets had regular veterinary examinations and were certified free of diseases transmittable to humans.

Ongoing assessmentsWAC 388-78A-2100Corrected Jun 13, 2025

Facility failed to ensure clinical assessments for assistive devices and medication were completed annually by a qualified assessor.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure medications were obtained in a correct and timely manner for 3 of 6 sampled residents.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected Jun 13, 2025

Facility failed to ensure sampled staff completed character, competence, and suitability (CCS) forms.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Jun 13, 2025

Facility failed to ensure staff completed required facility orientation training and continuing education.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Jun 13, 2025

Facility failed to have Resident Service Plans (negotiated service agreements) show necessary care and services for 5 of 7 sampled residents, placing them at risk for unmet needs.

Medication servicesWAC 388-78A-2210Corrected Jun 13, 2025

The facility failed to ensure a safe medication system for 3 residents (R1, R4, R6). Issues included missed medications without documentation, lack of required vital sign monitoring for blood pressure/pulse parameters, and failure to use alcohol wipes for insulin injections.

Medication servicesWAC 388-78A-2210Corrected Sep 5, 2025

Department completed a follow-up inspection and found no deficiencies; previous deficiencies in medication services were corrected.

Tuberculosis Testing method RequiredWAC 388-78A-2481Corrected Jun 13, 2025

Facility failed to ensure staff received required tuberculosis testing or met required time frames; documentation of administration and reading was also lacking/inconsistent.

Signing negotiated service agreementWAC 388-78A-2150Corrected Jun 13, 2025

Facility failed to ensure service agreements were signed for sampled residents.

Medication refusalWAC 388-78A-2230Corrected Jun 13, 2025

Facility failed to notify the physician after 4 of 4 sampled residents refused medications, placing residents at risk for medical complications.

Jul 1, 2025Enforcement
$600.00Report

This is an uncorrected deficiency previously cited on April 29, 2025. A civil fine of $600.00 was imposed.

Medication servicesWAC 388-78A-2210

The licensee failed to ensure residents received medications as ordered and failed to document medications correctly for two residents.

Jul 1, 2025Enforcement
$400.00Report

This letter serves as formal notice of a $400.00 civil fine for an uncorrected deficiency.

Storing, securing, and accounting for medicationsWAC 388-78A-2260(1)(2)(d)

The facility failed to secure medications for one resident, placing them at risk for improper medication administration and incorrect record keeping. This was a repeat of a deficiency cited on April 18, 2025.

Jul 1, 2025Dispute

This is an Informal Dispute Resolution (IDR) results letter regarding a Statement of Deficiencies dated April 29, 2025. WAC 388-78A-2600 and 388-78A-2821 were deleted; 388-78A-2474, 388-78A-2150, 388-78A-2100, 388-78A-2140, 388-78A-2230, and 388-78A-2240 were upheld; 388-78A-2210 was withdrawn.

WAC 388-78A-2821
WAC 388-78A-2100
WAC 388-78A-2240
WAC 388-78A-2474
WAC 388-78A-2140
WAC 388-78A-2210
WAC 388-78A-2600
WAC 388-78A-2150
WAC 388-78A-2230
Apr 29, 2025Investigation

A separate investigation report (Intake ID 159584) regarding a discharge concern resulted in no deficiencies found, but the full inspection found multiple ongoing facility-wide deficiencies.; Report pages 15-29 indicate multiple recurring issues with staff documentation, training, and resident service plan accuracy/signatures.; The report indicates consistent failure to maintain records of physician communication regarding medication refusals and supply shortages. Staff were observed shredding fax confirmations rather than filing them.; This page is a blank Plan/Attestation Statement template for page 45 of 45.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to record and retain documentation when changes to the daily food menu occurred.

PetsWAC 388-78A-2620

Facility failed to ensure pet records included documentation of regular examinations and certifications that pets were free of transmittable diseases.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to ensure clinical assessments for assistive devices and medication assessments were completed by a qualified assessor annually for 5 of 7 sampled residents.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure medications were available for 3 of 6 sampled residents (R4, R5, R6), leading to missed doses without proper documentation of side effects or steps taken to resolve supply issues.

Food sanitationWAC 388-78A-2305

Facility failed to implement safe food handling and storage practices; staff observed not performing hand hygiene before food handling; improper freezer food storage noted.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701

Facility failed to ensure character, competence, and suitability (CCS) forms were reviewed for 1 of 1 sampled staff (Administrator).

Maintenance and housekeepingWAC 388-78A-3090

Failure to maintain a safe environment; mechanical storage room was unlocked without staff present; sharp containers improperly handled; broken flower boxes on exterior with exposed nails/screws.

Tuberculosis Testing method RequiredWAC 388-78A-2481

Failure to ensure TB testing was conducted by a qualified person and within required time frames for sampled staff.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure service agreements were signed for 3 of 7 sampled residents (R5, R6, and R7).

Medication refusalWAC 388-78A-2230

Facility failed to notify physicians after 4 of 4 sampled residents refused medications, placing them at risk for medical complications. The facility also failed to maintain evidence of sent fax notifications or physician acknowledgements.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure 1 of 4 staff completed orientation and 1 of 2 staff completed continued education.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to have resident service plans show care and services necessary to meet resident needs for 5 of 7 sampled residents.

Medication servicesWAC 388-78A-2210

Facility failed to ensure a safe medication administration system for 3 of 7 sampled residents (R1, R4, R6). Issues included failure to verify blood pressure/pulse parameters before administering medication (R4, R6) and failure to follow standard hygiene procedures for insulin injections (R1).

Apr 29, 2025Enforcement
$900.00Report

Civil fine of $900.00 imposed. Previous citations for the same deficiency on May 13, 2024, September 6, 2023, and May 19, 2023.

Food sanitationWAC 388-78A-2305 (1)

The licensee failed to follow and implement safe food handling and storing practices for two areas reviewed. This is a recurring deficiency.

Feb 18, 2025Fire

The facility was initially inspected on 01/15/2025 and marked as Disapproved. A follow-up inspection on 02/18/2025 confirmed that all violations noted during previous related inspection(s) have been corrected.

Smoke Detector SensitivityIFC 907.8.3 2021

Sensitivity test is required for all smoke detectors.

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References & Resources

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