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Supported Living

Community Resources (lewis)

Limited public data on Community Resources (lewis). Call, tour, and ask to meet current residents' families — your own impression matters most.

208 W Bay Drive Nw, West Bay Drive · Olympia, WA 98502Licensed & Active
Source: WA DSHS — view official record
Google rating
3.7/5

based on 19 Google reviews

5
4
3
2
1

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What this means for your family

This facility presents significant red flags regarding resident safety and management accountability. While older reviews were positive, recent documented incidents of residents being left unsupervised and physical injuries are deeply concerning. If you consider this facility, you must perform an unannounced visit and specifically audit their one-on-one care logs and incident reporting processes.

Google Reviews

Google Reviews

19 reviews on Google
Families should exercise extreme caution, as recent reviews describe severe safety failures including a resident falling through a ceiling and being left unattended in dangerous areas. While older reviews consist mostly of generic five-star ratings, recent feedback highlights a significant decline in care quality, management accountability, and professional communication.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Concerns

  • Severe safety incidents and lack of supervision
  • Management and administration lack accountability and professionalism (mentioned by 2 reviewers)
  • Communication issues and ignored family concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(3)'21(1)'23(3)'25(1)

Distribution · 19 analyzed

5
12
4
1
3
0
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1What specific protocols are in place to ensure residents are supervised and safe at all times, especially during the evening or overnight hours?
  • 2How does the management team ensure that family concerns are addressed promptly and that communication remains consistent and transparent?
  • 3Could you describe the process for how staff members are trained and held accountable for maintaining high standards of care?
  • 4In the event of a medical emergency, what is the immediate procedure for contacting both medical professionals and the family?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6How do you ensure that the care plan is updated and that all staff members are kept informed of any changes in a resident's needs?

Personalized based on this facility's data


Key Review Excerpts

Our son got fairly good care the first few years then something changed and it all went south. We visited him every weekend and found something amiss each time. He fell through the ceiling, stuck in the crawl space being left alone too often with dangerous things around when he was supposed to have one on one care and many other such things which caused us much co

Parent of a resident · 2024☆☆☆☆

Staff at Westbay are insufferable and lack professionalism. Any concern or comment you have will always be ignored, with zero attempt to even act if they care.

Resident or family member · 2023☆☆☆☆

This place has absolute ZERO accountability for their employees, and it reflects in the care given to their patients.

Patient or family member · 2023☆☆☆☆
Source: 19 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

1total
5deficiencies
Nov 6, 2025Inspection

There is a separate cover letter document included which confirms that these deficiencies (Compliance Determination 66329) were verified as corrected during a follow-up inspection on 01/27/2026.; The document also discusses a failure to update Client 3's IISP to reflect a new seizure protocol effective 08/20/2025, noting that documentation of staff training on this protocol was missing outside of the IISP.

Physical and safety requirementsWAC 388-101D-0170

Provider failed to ensure a hearing-impaired client had a functional smoke detector with a light alarm.

When is a functional assessment required?WAC 388-101D-0405

The provider failed to complete Functional Assessments (FA) for two clients (Client 2 and Client 3). Client 2 was prescribed PRN psychotropic medication without an FA, and Client 3 required extensive support for self-injury but lacked an FA.

Client health services supportWAC 388-101D-0150

Provider failed to provide required health services support for two clients, resulting in delayed medical attention, delayed follow-up care, and unclear seizure/sleep-apnea protocols.

Storage of medicationsWAC 388-101D-0330

The provider failed to ensure medication storage requirements were met for Client 2. An Advair Diskus inhaler was found in the client's medication supply lacking a pharmacist-prepared label.

Documentation of the individual instruction and support planWAC 388-101D-0215

Individual Instruction and Support Plans (IISP) for two clients lacked current support information and instructions regarding their health and safety needs.

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References & Resources

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