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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 99 Google reviews
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Public Google reviewers rate Arden Courts Richmond highly. Reviewers highlight: compassionate and attentive nursing staff, unique, non-institutional facility layout. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Arden Courts Richmond is highly regarded by families for its compassionate, family-like atmosphere and its unique facility layout that avoids a confined feeling. Reviewers consistently praise the attentive nursing staff and the high quality of memory care programming and activities.
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Key Review Excerpts
“The layout of this facility is so unique, It allows resident to feel as if they are on a city square instead of confined in an indoor environment.”
“There came the time I couldn't even get my father out of his bed. I would get one of the aids and with no problem at all they would come to his room and in no time he was walking down the hall with them, hand in hand.”
“The team at Arden Courts have been wonderful in every respect. Management, Nursing, Activities, Maintenance, and Dietary staff have all been impressive with their passion and professionalism.”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/8/2026, 1:15pm-2pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/07/2026 regarding allegations in the area(s) of: Administration and administrative services Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Licensing inspector reviewed medication administration record, physician orders, and discharge summary from hospital. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were: A violation notice was issued; any violation(s) not related to the complaints but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at 804-393-2157 or by email at tyia.venable2@dss.virginia.gov
Based on a review of the record and interviews, the facility did not report to the licensing office within 24 hours any major incident that had negatively affected or that threatened the life, health, safety, or welfare of any resident. Evidence: 1. When asked, Staff 1 stated Resident 1 fell on 12/5/26, with no serious injuries, however on 12/10/26 Resident 1 developed a bruise and was sent to the hospital. 2. When asked, Staff 1 and 2 stated no incident report was sent to the licensing office regarding Resident 1.
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/8/2026, 9:39am-1:15pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: Licensing inspector observed all required facility postings, facility lunch, and the medication pass. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at 804-393-2157 or by email at tyia.venable2@dss.virginia.gov
Based on a review of facility documentation, the facility did not ensure a semi annual review on the emergency preparedness and response plan for all residents. Evidence: 1. Licensing inspector reviewed facility documentation and there was no evidence the facility reviewed the emergency preparedness and response plan semi annually with residents and/or their legal representatives. 2. When asked, Staff 4 and 5 stated the semi annual review of the emergency preparedness and response plan was not reviewed and documented with residents and/or their legal representatives.
Based on a review of the record, the facility did not ensure within the 30 days preceding admission that the results of a risk assessment documenting the absence of tuberculosis in a communicable form as evidenced by the completion of the current screening form. Evidence: 1. Resident 4 (admit date: 11/25/25) had a tuberculosis risk assessment completed on 11/26/25. 2. When asked, Staff 4 stated there was no tuberculosis screening completed prior to Resident 4?s admission date.
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/26/2025, 10:11am-10:45am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 49 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing inspector toured the facility, observed facility documentation and postings, and obtained room and window measurements. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Tyia Venable, Licensing Inspector at (804)393-2157 or by email at tyia.venable2@dss.virginia.gov
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