Spring Arbor Cottage of Salisbury
Families consistently rate this highly — reviewers highlight compassionate and respectful staff. Schedule a visit to confirm the fit.
based on 9 Google reviews
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What this means for your family
This facility is a strong candidate if you prioritize a compassionate, respectful staff and a clean environment for memory care. Because recent reviews lack detail on dining and specific activities, you should ask for a tour to personally inspect the meal quality and the daily engagement schedule.
Google Reviews
Google Reviews
9 reviews analyzed“Families considering Spring Arbor Cottage of Salisbury can expect a warm, respectful environment where staff members are frequently praised for their caring and attentive nature. While the facility is noted for its cleanliness and welcoming atmosphere, particularly in memory care, there is a lack of detailed information regarding food or specific activities in the recent reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful staff
- Clean and well-maintained premises
- Welcoming atmosphere for families
- Strong focus on memory care quality
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the staff is often described as so compassionate and respectful, how do you ensure that new team members maintain that same welcoming culture?
- 2With your specialized memory care certification, what specific types of sensory or cognitive activities are available to keep residents engaged daily?
- 3How do you manage medical emergencies or sudden changes in health during the overnight hours?
- 4The facility looks very well-maintained; what is your routine for ensuring the common areas stay clean and comfortable for residents?
- 5I noticed you take the time to respond to family feedback; how does the management team use resident or family input to improve care?
- 6With a smaller, intimate community of 48 residents, how do you foster a sense of belonging and family among the neighbors?
Personalized based on this facility's data
Key Review Excerpts
“The staff really cares about their residents. They treat them with respect, call them by name, and look them in the eye when talking to them. The place and the residents were always clean, and well cared for.”
“A month ago I had to make a decision that I don't wish on anyone else - realizing that it was time to get help and put my wife of 61 years into Memory Care. I had recommendations for Spring Arbor Cottage at Salisbury, and when I checked them out, I found the people friendly and helpful and the premises clean, and very welcoming.”
“Mary enjoys the staff. She is loved and her needs are met. We are grateful for the community of caring.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Feb 12, 2026ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/12/2026 arrival time: 12:00pm departure time: 3:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/29/2026 regarding allegations in the area(s) of: 22VAC40-73-(4) STAFFING AND SUPERVISION, 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES 22VAC40-73-(7) RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS, 63.2- (16) PROTECTION OF ADULTS AND REPORTING, 22VAC40-80-(G7) COMPLAINT INVESTIGATION Number of residents present at the facility at the beginning of the inspection: 39 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector interviewed Administrator and Resident Care Director, reviewed 3 staff records, (including job descriptions and credentials) reviewed 4 resident records to include MAR
Oct 22, 2025Other
Type of inspection: Other Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/22/2025 arrival time: 11:00am departure time: 5:00pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/15/2025 regarding allegations in the area(s) of: 22VAC40-73-(4) STAFFING AND SUPERVISION, 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES, 63.2-(16) PROTECTION OF ADULTS AND REPORTING, and 22VAC40-90-(BC1) BACKGROUND CHECKS FOR ASSISTED LIVING FACILITIES Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 3 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector reviewed staff records on staff that were involved in the incident to include staff training. Interviewed Administrator and Resident Care Director and reviewed the facility?s internal investigation of the incident. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected,(IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at shelby.haskins@dss.virginia.gov.
Based on a review of facility documentation and interviews, it was determined that the facility did not ensure all staff shall be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged, infirm, or disabled. Evidence: 1) Reviewed staff records and staff training for staff #4, staff #5 and staff #6. 2) Interviewed staff #1 and staff #2 who confirmed that staff #4, staff #5 and staff #6 received training in reference to direct care and training on dealing with memory care unit residents and facility?s staff policy. 3) Staff #1 confirmed that staff #4 resigned on 10/8/2025, staff #5 received written disciplinary action on 10/09/2025 and staff #6 was terminated on 10/09/2025.
Based on interviews a review of the facility?s internal investigation, it was determined that the facility failed to ensure that the facility/staff shall assume general responsibility for health, safety, and wellbeing of the residents. Evidence: 1. Reviewed facility?s internal investigation on the self-report incident involving resident #1. 2. Reviewed resident #1's record.
Oct 22, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/22/2025 arrival time: 11:00am departure time: 5:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 Observations by licensing inspector: Inspector reviewed 4 resident records, reviewed 3 staff records, observed a medication administration pass, tour of the building and grounds, reviewed fire and health inspections, reviewed Pharmacy and Medication reviews, reviewed health care oversight, reviewed Dietary/Nutrition review. Observed Emergency Preparedness and Response Plan, reviewed fire drills, Medication Management Plan. Reviewed Infection Control Plan along with reviewing the exercise of the procedures for resident emergencies. During the inspection, residents were observed watching television in the community living room. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at shelby.haskins@dss.virginia.gov.
Based on a review of resident records, the facility did not ensure that a sex offender screening from Virginia State Police was obtained for potential resident/resident prior to admission. Evidence: 1) Upon review of resident records, a sex offender screening from Virginia State Police was not included in the records of resident #1 (DOA: 08/12/2021) 2) Staff #1 confirmed that there was not a sex offender screening prior to residents#1 admission present in the record of resident # 1.
Aug 27, 2025Other
Type of inspection: Other Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/27/2025 arrival time: 1:45pm departure time: 3:30pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 8.17.2025 regarding allegations in the area(s) of: 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES, 22VAC40-73-(8) BUILDINGS AND GROUND 22VAC40-73-(9) EMERGENCY PREPAREDNESS and63.2-(16) PROTECTION OF ADULTS AND REPORTING Number of residents present at the facility at the beginning of the inspection: 41 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector observed alarm system/door on the hallway that resident eloped, reviewed resident records. Inspector interviewed the Administrator along with Director of Quality. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at shelby.haskins@dss.virginia.gov. Violation Notice Issued: Yes A copy of this document will be sent to the licensee/provider for signature. Inspector Name: Shelby Haskins Date Inspection Summary Issued: 9/8/2025
Based on a review of documentation and staff interviews, it was determined that the facility failed to provide supervision of the resident?s schedule, care and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: 1) A self-report was received by the facility (Staff #1) on 08/16/2025 that resident #1 eloped the facility on 8/16/2025 at 1:40pm. Resident #1 was retrieved within 1 minute and brought back into the facility. 2) Staff #1 confirmed that the alarm was functioning properly when resident #1 exited out of the staff entry/back exit door. Due to this, staff were able to quickly retrieve resident #1 and bring resident back into the building. Upon reentering the building, Resident #1 was evaluated and was not injured during the incident.
Apr 16, 2025RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/16/2025 arrival date 11:00am departure date 4:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 36 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with staff: 1 Observations by licensing inspector: Inspector reviewed 3 staff records and 4 resident records. Observed physician?s orders, Medication Administration Records ( MAR
Sep 20, 2024RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/20/2024 Arrival time 11:00am to Departure time 12:15pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 07/26/2024 regarding allegations in the area(s) of: 22VAC40-73-(6) Resident Care and Related Services, 22VAC40-73-(7) Resident Accommodations and Related Provisions 22VAC40-73-(10) Additional Requirements for Facilities that Care for Adults with Serious Cognitive Impairments, and (63.2-16) Protection of Adults and Reporting. Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: During the inspection, the ED stated that the facility has put protective measures in place to deter elopement. The courtyards that residents formerly had access to in Memory Care are now locked in which staff only have access to the code to gain access. ED has informed the landscaping company that provides the facility with landscaping service, to also take precautions when it comes to limiting their access to the courtyards to prevent resident elopement. Resident also is more frequently monitored by staff. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Shelby Haskins, Licensing Inspector at (804) 305-4876 or by email at Shelby.Haskins@dss.virginia.gov.
Sep 13, 2024ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/13/2024 Arrival time: 10:30am Departure time: 1:00pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 8.21.2024 regarding allegations in the area(s) of: 22VAC40-73-(3) Personnel, 22VAC40-73-(4) STAFFING AND SUPERVISION, 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES, 63.2-(16) PROTECTION OF ADULTS AND REPORTING, 22VAC40-80-(G7) COMPLAINT INVESTIGATION Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of staff records reviewed: 12 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector reviewed staff file of all Registered Medication Aides (12 total) along with confirming all Registered Medication Aides licenses (10) and provisional Registered Medication Aides licenses (2) from Virginia Department of Health Professions. Inspector also reviewed Medication Administration Records ( MAR
Sep 13, 2024ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/13/2024 Arrival time: 10:30am Departure time: 1:00pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/20/2024 regarding allegations in the area(s) of: 22VAC40-73-(4) STAFFING AND SUPERVISION, 22VAC40-73-(6) RESIDENT CARE AND RELATED SERVICES 22VAC40-73-(7) RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS, 22VAC40-73-(8) BUILDINGS AND GROUND, 63.2-(16) PROTECTION OF ADULTS AND REPORTING and 22VAC40-80-(G7) COMPLAINT INVESTIGATION Number of residents present at the facility at the beginning of the inspection: 43 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: Inspector reviewed resident record to include, fall risk assessment, incident reports, Individualized Service Plan ( ISP
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