Arbors at Sylvania
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 71 Google reviews
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What this means for your family
This facility's rehabilitation therapy department is frequently cited as a major strength, making it a potential option for short-term recovery. However, the recurring, serious reports of medication errors and slow response times to call buttons are major red flags. Families should conduct an unannounced visit and specifically ask about the facility's medication administration protocols and current nurse-to-patient ratios.
Google Reviews
Google Reviews
71 reviews on Google“Arbors at Sylvania receives highly polarized feedback, with many families praising the rehabilitation therapy team and compassionate nursing staff, while others report critical failures in basic care. Recurring complaints highlight significant issues with medication management, understaffing, and poor responsiveness to call buttons. Families considering this facility should be aware of the stark contrast between positive experiences with therapy and severe allegations regarding patient safety and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy department
- Warm, attentive nursing and aide staff
- Clean and well-maintained facility
- Strong focus on veteran care
Concerns
- Medication management errors and delays (mentioned by 4 reviewers)
- Understaffing and slow response to call buttons (mentioned by 5 reviewers)
- Inattentive or rude staff behavior (mentioned by 5 reviewers)
- Poor communication from management and social workers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong reputation for veteran care; how do you integrate those specific services into the daily lives of residents?
- 2Given the importance of timely medication administration, what specific protocols or double-check systems do you have in place to ensure medications are delivered accurately and on time?
- 3I see that your team is very active in responding to online feedback; how does that culture of communication translate to keeping families updated on their loved one's daily health and well-being?
- 4With the physical therapy department being a highlight here, how do you coordinate that care with the nursing staff to ensure residents stay active and mobile?
- 5When a resident presses their call button, what is the standard procedure for ensuring a timely response, especially during shift changes or busy hours?
- 6We understand that dining is a key part of the day; could you walk us through how you manage meal service and accommodate individual dietary preferences or needs?
Personalized based on this facility's data
Key Review Excerpts
“I came into Arbors at Sylvania wheelchair bound and I left walking. The Physical Therapy is second to none and the staff were very attentive to my needs.”
“My husband stayed at Arbors for 2 months. During that time I visited every day at different times. All staff were attentive! They were caring, quick to respond, and fun!”
“Mom went there for respite care. First they weren't given her the meds that we sent with her clearly says on the med bottles when they are to be taken. Wasn't giving her stomach meds at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 12 deficiencies, with recurring concerns about medication management, resident safety, and basic care quality appearing across recent surveys from 2022-2025. The facility shows a troubling pattern of repeated violations in medication errors, accident prevention, and providing adequate nutrition and hydration. While all issues show correction dates, the persistence of similar problems suggests ongoing care challenges that warrant careful consideration.
Dec 18, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2025Routine8
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 17, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 7, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Arbors at Sylvania
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit arborsatsylvania.com
Medicare data downloads
Original nursing home datasets
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