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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 75 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Arbors at Sylvania has a middle-range Medicare overall rating. Strengths include excellent physical therapy department. Some reviewers note concerns about medication management errors and delays (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Arbors at Sylvania receives highly polarized feedback, with many families praising the rehabilitation therapy team and compassionate nursing staff, while others report critical failures in basic care. Recurring complaints highlight significant issues with medication management, understaffing, and poor responsiveness to call buttons. Families considering this facility should be aware of the stark contrast between positive experiences with therapy and severe allegations regarding patient safety and neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 103 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“I came into Arbors at Sylvania wheelchair bound and I left walking. The Physical Therapy is second to none and the staff were very attentive to my needs.”
“My husband stayed at Arbors for 2 months. During that time I visited every day at different times. All staff were attentive! They were caring, quick to respond, and fun!”
“Mom went there for respite care. First they weren't given her the meds that we sent with her clearly says on the med bottles when they are to be taken. Wasn't giving her stomach meds at night.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 12 deficiencies, with recurring concerns about medication management, resident safety, and basic care quality appearing across recent surveys from 2022-2025. The facility shows a troubling pattern of repeated violations in medication errors, accident prevention, and providing adequate nutrition and hydration. While all issues show correction dates, the persistence of similar problems suggests ongoing care challenges that warrant careful consideration.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Arbors at Sylvania
for profit
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 16
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
75 reviews from families & visitors
Official Website
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Original nursing home datasets
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