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Nursing HomeMedicaid

Kingston Care Center of Sylvania

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4121 King Road, Sylvania, OH 43560127 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 98 Google reviews

5
4
3
2
1
Kingston Care Center of Sylvania Nursing Home in Sylvania, OH — Street View
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What this means for your family

While the physical therapy department is consistently praised for its effectiveness, the nursing and aide care is a major point of failure. Families should be aware of the high frequency of reports regarding ignored call lights and poor hygiene; if you choose this facility, plan to have a family member present frequently to advocate for your loved one's basic needs.

Google Reviews

Google Reviews

98 reviews on Google
Kingston Care Center of Sylvania receives highly polarized feedback, with a recurring divide between praise for their physical therapy department and severe criticism regarding nursing care and responsiveness. Many families report significant issues with call light response times, hygiene, and basic patient care, while others highlight positive experiences with specific therapists and individual staff members.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean4.0ActivitiesN/AMeds2.0Memory5.0Comms3.0Value2.0

Strengths

  • Highly skilled and effective physical therapy team
  • Clean and well-maintained facility environment
  • Some individual staff members provide compassionate, professional care

Concerns

  • Excessive wait times for call light responses (mentioned by 12 reviewers)
  • Poor hygiene and lack of assistance with showers/toileting (mentioned by 9 reviewers)
  • Inattentive or unprofessional nursing staff (mentioned by 8 reviewers)
  • Cold or poor quality food (mentioned by 5 reviewers)
  • Medication administration errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(6)'21(9)'23(20)'25(30)'26(3)

Distribution · 100 analyzed

5
44
4
5
3
2
2
5
1
44

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
  • 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
  • 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and that residents receive help with feeding if needed?
  • 5How does the facility manage hygiene and personal care routines, such as assistance with showers, to ensure every resident feels clean and comfortable?
  • 6What is the process for communicating important medical updates or changes in condition to family members?

Personalized based on this facility's data


Key Review Excerpts

Gary Gibson and Steve Branam were an excellent therapists and it is because of them that I am able to walk now with no assistance.

Rehab patient · 2024☆☆☆☆

The nursing care is so bad, it’s down right dangerous. The nurses were not doing their basic nursing assessments of listening to lung sounds. They discharged my grandma home with fluid in her lungs and audible crackling.

Grandchild of resident · 2025☆☆☆☆

The PT and OT folks were wonderful, but the rest of her experience there was horrible, even the food. Don’t go there!!

Daughter of resident · 2025☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
4.55hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
12.1%
OH
28.2%
Lucas
23.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
15.4%
OH
9.4%
Lucas
10.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.5%
OH
25.4%
Lucas
24.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
14.4%
OH
5.8%
Lucas
5.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
OH
21.6%
Lucas
22.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.1%
Mixed vs Avgs
Here
7.1%
US
15.3%
OH
6.9%
Lucas
7.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.8%
Better than Avg
Here
90.8%
US
79.7%
OH
75.6%
Lucas
66.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
81.8%
OH
78.4%
Lucas
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
OH
1.2%
Lucas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
Well above state avg (10.1)
9 complaint-triggered

This facility shows concerning patterns with multiple complaint-triggered deficiencies (9 total) indicating families have filed reports about care issues. The most recurring problems involve safety and accident prevention, food service quality, and protection from abuse or neglect. Recent deficiencies from 2024-2026 in food service and environmental safety remain uncorrected or recently addressed, suggesting ongoing operational challenges that warrant careful consideration before choosing this facility.

Jan 12, 2026Routine
33
0842Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 12, 2026Complaint
2
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Oct 8, 2025Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 11, 2025Complaint
1
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Oct 24, 2024Complaint
1
0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jun 20, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kingston Care Center of Sylvania

Organization Type

for profit

Chain Affiliation

Chain Name

Kingston Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.7/5 · Rank 3 of 6

Ownership & Management

Owners

Kingston Healthcare INC

Owner · Organization

100%

Nichols, Christine

Owner (parent company)

13%

Rumman, George

Owner (parent company)

37%

Wolfe, Elizabeth

Owner (parent company)

8%

Wolfe, Frederica

Owner (parent company)

Key personnel

Biedenharn, JillW-2 Managing EmployeeFrench, DianeW-2 Managing EmployeePerkins, BenjaminW-2 Managing EmployeeBaxter, RobertOfficer / DirectorDukeman, BruceOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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