Kingston Care Center of Sylvania
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews

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What this means for your family
While the physical therapy department is consistently praised for its effectiveness, the nursing and aide care is a major point of failure. Families should be aware of the high frequency of reports regarding ignored call lights and poor hygiene; if you choose this facility, plan to have a family member present frequently to advocate for your loved one's basic needs.
Google Reviews
Google Reviews
98 reviews on Google“Kingston Care Center of Sylvania receives highly polarized feedback, with a recurring divide between praise for their physical therapy department and severe criticism regarding nursing care and responsiveness. Many families report significant issues with call light response times, hygiene, and basic patient care, while others highlight positive experiences with specific therapists and individual staff members.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and effective physical therapy team
- Clean and well-maintained facility environment
- Some individual staff members provide compassionate, professional care
Concerns
- Excessive wait times for call light responses (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with showers/toileting (mentioned by 9 reviewers)
- Inattentive or unprofessional nursing staff (mentioned by 8 reviewers)
- Cold or poor quality food (mentioned by 5 reviewers)
- Medication administration errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 3What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
- 4Could you describe the dining experience, specifically how you ensure meals are served at the right temperature and that residents receive help with feeding if needed?
- 5How does the facility manage hygiene and personal care routines, such as assistance with showers, to ensure every resident feels clean and comfortable?
- 6What is the process for communicating important medical updates or changes in condition to family members?
Personalized based on this facility's data
Key Review Excerpts
“Gary Gibson and Steve Branam were an excellent therapists and it is because of them that I am able to walk now with no assistance.”
“The nursing care is so bad, it’s down right dangerous. The nurses were not doing their basic nursing assessments of listening to lung sounds. They discharged my grandma home with fluid in her lungs and audible crackling.”
“The PT and OT folks were wonderful, but the rest of her experience there was horrible, even the food. Don’t go there!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple complaint-triggered deficiencies (9 total) indicating families have filed reports about care issues. The most recurring problems involve safety and accident prevention, food service quality, and protection from abuse or neglect. Recent deficiencies from 2024-2026 in food service and environmental safety remain uncorrected or recently addressed, suggesting ongoing operational challenges that warrant careful consideration before choosing this facility.
Jan 12, 2026Routine33
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 12, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Oct 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 11, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 24, 2024Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Kingston Care Center of Sylvania
for profit
Chain Affiliation
Kingston Healthcare
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 3 of 6
Ownership & Management
Owners
Kingston Healthcare INC
Owner · Organization
Nichols, Christine
Owner (parent company)
Rumman, George
Owner (parent company)
Wolfe, Elizabeth
Owner (parent company)
Wolfe, Frederica
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit kingstonresidenceofsylvania.com
Medicare data downloads
Original nursing home datasets
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