Franciscan Care Ctr Sylvania
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (48 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in COMMONSPIRIT HEALTH chain · $337,580 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility's physical therapy program is frequently praised, the high volume of reports regarding neglect, hygiene, and medication errors is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active daily advocacy to ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
64 reviews on Google“Franciscan Care Center in Sylvania receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while others report severe neglect and systemic staffing issues. Recurring complaints highlight long wait times for call lights, poor hygiene, and medication management errors, suggesting that the quality of care may be inconsistent depending on the shift or unit.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Clean, well-maintained facility environment
- Compassionate individual nursing and aide staff
- Welcoming atmosphere for short-term rehab
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Hygiene issues (lack of showers, soiled linens/diapers) (mentioned by 9 reviewers)
- Slow or non-responsive call light system (mentioned by 5 reviewers)
- Medication management and wound care errors (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and residents' hygiene needs are met in a timely manner?
- 2I noticed the facility has had a high number of state violations recently; what concrete steps is leadership taking to improve these oversight and safety metrics?
- 3How does your team ensure accuracy and safety in medication administration and wound care for residents with complex health needs?
- 4I see you actively respond to feedback online; how do you use that input to improve the day-to-day experience and communication with families?
- 5What measures are in place to secure residents' personal belongings and prevent the loss of items?
- 6Could you walk me through the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
Personalized based on this facility's data
Key Review Excerpts
“I have not received a shower two weeks that I've been here I sit with a dirty diaper for hours won't because they would only have one a for 20 patients which is outrageous”
“My mom has been to several different rehab facilities and Franciscan is by far the best. The staff is friendly and willing to help my mom with whatever she needs.”
“The facility was very clean , no odors, pleasant staff especially the front desk staff, aides ( Shantell, TJ and Ethel) , nurse Angela. Our only reservation about the facility was staffing ratios.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints that triggered over half of the 101 deficiencies found across 16 surveys. The most recurring problems involve nursing staff shortages, medication management errors, and wound/pressure sore care. Issues with daily living assistance, accident prevention, and infection control also appear repeatedly, with some problems like staffing and medication errors persisting from 2023 through 2025 despite reported corrections.
Feb 24, 2026Complaint9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Dec 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 13, 2025Complaint12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Apr 3, 2025Complaint20
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Federal Penalties
Fine
Nov 13, 2025
$337,580
Payment Denial
Oct 5, 2023
26-day denial
Ownership & Operations
Who Operates This Facility
Franciscan Care Ctr Sylvania
for profit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 18 of 19 (Worst)
Ownership & Management
Owners
Chi Living Communities
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Arbors at Sylvania
1.8 miNursing Home · Toledo, OH
Kingston Care Center of Sylvania
2.0 miNursing Home · Sylvania, OH
Divine Rehabilitation and Nursing at Toledo
4.2 miNursing Home · Toledo, OH
Continuing Healthcare of Toledo
4.7 miNursing Home · Toledo, OH
Aspen Grove Assisted Living
5.1 miAssisted Living · Lambertville, MI
Hampton Manor of Bedford
5.1 miAssisted Living · Lambertville, MI