Winchester Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
Winchester Terrace has a history of inconsistent care, with some families reporting excellent therapy and compassionate staff, while others have experienced severe neglect. We strongly recommend visiting in person during off-hours to observe staffing levels and asking for a detailed tour of the resident living areas to check for cleanliness and maintenance issues.
Google Reviews
Google Reviews
33 reviews on Google“Winchester Terrace receives highly polarized feedback, with some families praising the compassionate staff and effective therapy, while others report severe neglect and unprofessionalism. Common complaints include poor communication, slow response times, and inconsistent care quality, particularly regarding hygiene and basic resident needs. Families should be aware that experiences appear to vary significantly depending on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some compassionate and attentive staff members
- Responsive leadership in recent years
Concerns
- Neglect and poor hygiene (e.g., not changing residents, infrequent showers) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Winchester Terrace has been active in responding to feedback online; how does that feedback loop help you improve the daily care experience for residents?
- 2Given that some families have expressed concerns regarding hygiene and assistance with daily grooming, what specific protocols do you have in place to ensure residents are consistently clean and comfortable?
- 3With the current staffing levels, what is your facility's process for ensuring that call lights are answered promptly, especially during evening and weekend shifts?
- 4Since physical and occupational therapy are noted as strengths here, how do you integrate those services into the daily routine to keep residents active and engaged?
- 5Communication is very important to our family; what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 6How do you handle medical emergencies or sudden changes in a resident's health status, and at what point would we be notified by the clinical staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff, including the nurses, STNAs, therapist, food service, maintenance, administrators and doctor, do an incredible job under very demanding and difficult circumstances.”
“My mom arrived there and waited over an hour before seeing a nurse. While we were waiting I plugged in her phone charger and the outlet sparked. The bed sheets looked like they were 20 years old and dingy.”
“Everyone from the nurses, the aides, the dietary staff and even the custodians have just been awesome with my mom she has mid-stage Alzheimer's”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Winchester Terrace shows concerning patterns with families filing 8 complaints leading to deficiencies, particularly around accident prevention and safety hazards that have recurred multiple times through 2025. Primary problem areas include facility safety and cleanliness, accident prevention, and fire safety systems, with many issues persisting across multiple surveys despite correction plans, suggesting ongoing compliance challenges that warrant careful consideration.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 6, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2024Routine21
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 7, 2024Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 19, 2023Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Winchester Terrace
for profit
Ownership & Management
Owners
Levering Management, INC.
Owner · Organization
Levering, Cynthia
Owner (parent company)
Levering, Kenneth
Owner (parent company)
Levering, Thomas
Owner (parent company)
Levering, W. Joan
Owner (parent company)
Levering, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit winchesterterrace.com
Medicare data downloads
Original nursing home datasets
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