Crystal Care Center of Mansfie
Strong Medicare quality ratings; families often praise superior occupational and physical therapy departments. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility's rehabilitation therapy team is frequently praised, the recurring reports of neglect and poor response times are significant red flags. Families should conduct an unannounced visit to observe the quality of care and staff responsiveness firsthand before making a decision.
Google Reviews
Google Reviews
30 reviews on Google“Reviews for Crystal Care Center of Mansfield are highly polarized, with a large volume of empty five-star ratings contrasting sharply with detailed, critical accounts from families and patients. While some individuals praise the rehabilitation therapy team and specific staff members, others report severe concerns regarding neglect, poor hygiene, and unprofessional conduct. The facility's reputation is significantly impacted by allegations of poor response times and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Superior occupational and physical therapy departments
- Attentive and kind individual staff members
- Social activities like movie nights
Concerns
- Neglect and poor hygiene (e.g., call lights ignored, patients left in soiled conditions) (mentioned by 4 reviewers)
- Poor quality of food (mentioned by 3 reviewers)
- Unprofessional or lazy staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine?
- 2I noticed that staffing levels are a primary focus for your team; what specific protocols do you have in place to ensure call lights are answered promptly and hygiene needs are met consistently?
- 3I appreciate that you are active in responding to feedback online; how do you use that family input to improve the quality of the dining experience and food options?
- 4With the current focus on enhancing communication, what is the best way for our family to stay updated on our loved one's daily care and well-being?
- 5Could you walk us through your process for handling medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
- 6We love that you host social events like movie nights; how do you encourage residents to participate in these activities and ensure they feel included in the community?
Personalized based on this facility's data
Key Review Excerpts
“The O/T and P/T departments are superior. However, food was deplorable. Nursing care was slightly better.”
“My 1st experience in a nursing home needed rehab I can honestly say they were very good to me I was a person who rang my buzzer pretty often they never made me wait very long.”
“My mother has been there for a year, she’s been in and out of the hospital, because of poor care! I would never recommend this place to anyone! They let her sit in her own urine the food, I wouldn’t give to a dog!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crystal Care Center has a pattern of recurring safety and fire safety deficiencies across all three surveys, with issues in smoke detection systems, sprinkler maintenance, and accident hazard prevention appearing repeatedly. While all deficiencies were corrected by the facility, the persistent problems with fire safety equipment and resident safety protocols suggest ongoing maintenance and oversight challenges that families should discuss during visits.
Aug 28, 2024Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
May 6, 2022Routine14
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 16, 2019Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Crystal Care Center of Mansfie
for profit
Ownership & Management
Owners
Police, Kyann
Owner
Smith, Jennifer
Owner
Smith, Susan
Owner
Ward, Mindy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit crystalcarecenters.com
Medicare data downloads
Original nursing home datasets
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