Arbors at Carroll
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 128 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of persistent communication challenges; we recommend establishing a direct point of contact with a social worker or administrator early on to bypass general phone line issues.
Google Reviews
Google Reviews
128 reviews on Google“Arbors at Carroll receives high praise for its attentive nursing staff, effective rehabilitation services, and clean, welcoming environment. While many families report positive experiences with staff communication and resident care, a recurring pattern of complaints involves difficulty reaching the facility by phone and inconsistent responsiveness from staff regarding updates on loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful social services department
Concerns
- Difficulty reaching staff by phone or getting calls returned (mentioned by 4 reviewers)
- Inconsistent or poor quality of food/dining experience (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (in older reviews) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the management is very responsive to feedback online; how does the team typically use resident or family suggestions to improve the facility?
- 2What is the process for communicating with the nursing team if we have a question or need an update on our loved one?
- 3How does the facility ensure that the dining experience and meal quality remain consistent for all residents?
- 4Could you tell us more about the physical and occupational therapy programs available here?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily social activities or group outings are organized to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mother was transported here today from the hospital after having hip surgery. Everyone I encountered was so very nice and respectful.”
“My aunt is currently a resident, and the care she is receiving is excellent. She has dementia and requires a great deal of patience and time. I have witnessed, at multiple times, many staff members assisting her and reassuring her when she is sometimes at her most difficult.”
“The place is dirty and old. The Nurses and the STNA that work during the day were rude to us and mean to my mother. So glad we got my mother out of that place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
With 55 deficiencies across seven surveys and multiple family complaints filed, Arbors at Carroll shows concerning patterns requiring careful evaluation. The most recurring issues involve medication management (including labeling problems and high error rates), overall quality of care, and fire safety systems. While the facility has corrected most deficiencies, problems persist across multiple surveys, particularly with medication safety and basic care standards, suggesting ongoing operational challenges families should thoroughly investigate during visits.
Nov 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 12, 2024Routine9
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Feb 14, 2024Routine16
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Oct 24, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 23, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 17, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Arbors at Carroll
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit arborsatcarroll.com
Medicare data downloads
Original nursing home datasets
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