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Arbol Healthcare Center of Santa Rosa

Strong Medicare quality ratings; families often praise skilled physical and occupational therapy. Still worth an in-person visit.

300 Fountaingrove Parkway, Santa Rosa, CA 9540345 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 45 Google reviews

5
4
3
2
1
Arbol Healthcare Center of Santa Rosa Nursing Home in Santa Rosa, CA — Street View
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What this means for your family

This facility offers excellent rehabilitation therapy and a very helpful admissions process for new residents. However, families should be cautious and closely monitor nursing responsiveness and meal quality, as recent changes in management have been linked to reported declines in care standards.

Google Reviews

Google Reviews

45 reviews on Google
Arbol Healthcare Center is highly regarded for its skilled physical therapy and a compassionate admissions team that assists with transitions. However, recent reviews from 2025 and 2026 indicate significant concerns regarding a change in management, specifically citing decreased nursing responsiveness, potential neglect, and a decline in food quality.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities8.0Meds5.0Memory8.0Comms7.0Value5.0

Strengths

  • Skilled physical and occupational therapy
  • Compassionate and professional admissions staff
  • Comprehensive levels of care (AL, MC, and SNF)
  • Clean and modern facilities

Concerns

  • Decline in nursing responsiveness and attentiveness (mentioned by 2 reviewers)
  • Staffing shortages and inadequate coverage (mentioned by 2 reviewers)
  • Decline in food quality and variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'20(5)'22(6)'24(7)'26(2)

Distribution · 48 analyzed

5
35
4
4
3
2
2
1
1
6

How They Respond to Reviews

97%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or services mentioned. While many responses use professional templates, they are tailored to the content of the individual review.

Questions for Your Tour

  • 1We noticed the admissions team is very welcoming; how do you personally help families transition into the facility during those first few days?
  • 2With the different levels of care available here, how do you ensure a resident's specific needs are met if they move from assisted living to skilled nursing?
  • 3What steps are being taken to ensure nursing staff can remain responsive and attentive to residents' needs during busy shifts?
  • 4Could you tell us more about the current dining program and how you are working to provide a variety of high-quality meal options?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6How does the clinical team handle medical emergencies or sudden changes in a resident's health after hours?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department is particularly skilled and encouraging.

Rehab patient · 2025★★★★★

The nursing staff would not even answer his callbutton. We had to leave by calling 911 and go back to the Santa Rosa Memorial emergency room, because my husband could not bear his pain anymore.

Long-term resident's family · 2025☆☆☆☆

Lisa Turke, Director of Sales and Marketing at Arbol Residences, has been an incredible source of comfort and support for our family since moving our father into this Santa Rosa senior living center.

Long-term resident's family · 2025★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.26hrs
OK
Registered nurses for medical care
Total Nursing
5.31hrs
OK
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Sonoma
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.5%
CA
13.7%
Sonoma
15.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
19.4%
CA
10.7%
Sonoma
13.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
14.4%
CA
10.4%
Sonoma
7.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Sonoma
98.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.4%
CA
11.6%
Sonoma
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
CA
93.2%
Sonoma
93.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
CA
94.2%
Sonoma
95.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
Sonoma
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (15.4)
10 complaint-triggered

This facility has a concerning pattern of recurring issues, with families filing 10 complaints that triggered federal inspections. The most persistent problems involve resident rights violations, food safety and nutrition services, and infection control - all appearing repeatedly across multiple years despite corrections. While all deficiencies show correction dates, the recurring nature of core care issues like nutrition, infection prevention, and respect for resident rights suggests ongoing systemic challenges that families should carefully evaluate.

Dec 9, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Nov 18, 2025Routine
19
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 10, 2025Complaint
4
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 25, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 13, 2024Complaint
1
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

May 30, 2024Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arbol Healthcare Center of Santa Rosa

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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