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Assisted Living

Villa Capri

Families consistently rate this highly — reviewers highlight compassionate and professional admissions process. Schedule a visit to confirm the fit.

1397 Fountaingrove Pkwy, Santa Rosa, CA 9540380 bedsLicensed & Active
Source: CA CCLD — view official record
Google rating
4.8/5

based on 17 Google reviews

5
4
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Villa Capri Assisted Living in Santa Rosa, CA — Street View
Street View

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What this means for your family

Villa Capri offers an exceptionally warm and professional transition process, making it an excellent choice for families seeking a compassionate admissions experience. While recent feedback is stellar, you should verify current staffing levels and food quality standards to ensure the historical concerns regarding response times have been fully addressed.

Google Reviews

Google Reviews

17 reviews on Google
Villa Capri is highly regarded for its professional marketing and admissions staff, particularly Brownlie, who is praised for her compassion and transparency during the touring process. While recent reviews focus heavily on the seamless transition and welcoming atmosphere, a historical concern exists regarding staff response times and food quality under certain management.

Quality Themes

Tap a score for details
Food3.0Staff9.0CleanN/AActivities10.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and professional admissions process
  • Welcoming and friendly staff and residents
  • Engaging activities and social events
  • Beautifully maintained facility and outdoor courty andards

Concerns

  • Long wait times for staff response to call lights
  • Food quality and temperature issues

Rating Trends

Tap a year to see what changed

2345.02019(2)5.02020(1)3.02023(2)5.02025(15)

Distribution · 20 analyzed

5
19
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0
3
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0
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such wonderful things about how welcoming the staff and residents are here; how do you foster that sense of community among the 80 residents?
  • 2The outdoor courtyards look beautiful; what kind of daily activities or social events are typically held in those spaces to keep residents engaged?
  • 3Could you tell us a bit about the dining experience, specifically how the team ensures meals are served at the right temperature and meet everyone's nutritional needs?
  • 4How do you manage staff responsiveness to call lights, especially during the busier evening or overnight hours?
  • 5What is the protocol for handling medical emergencies or sudden changes in health after regular business hours?
  • 6We noticed the admissions process is described as very professional and compassionate; what can we expect in terms of support for our family during this transition?

Personalized based on this facility's data


Key Review Excerpts

Brownlie, from my first contact, inquiring about Villa Capri, was friendly and professional. She let me me know about availability of an apartment for my patient and discussed what would be the appropriate level of care.

Caregiver/Patient's representative · 2025★★★★★

The facility is beautiful, the food is delicious, the activities director is creative. friendly and upbeat, and the rooms are very nice.

Long-term resident's family · 2025★★★★★

I was aware of the interaction of staff and guests. The atmosphere is calming and I was aware of the interaction of staff and guests.

Memory care family member · 2025★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

22total
19deficiencies
8 Type A— immediate health risk
11 Type B— non-compliance
Sep 3, 2025Complaint

This complaint investigation found that the facility failed to appropriately address a resident's change in condition and ensure timely medical attention and notification of responsible parties. Specifically, deficiencies were cited regarding the observation of the resident and the failure to follow up on changes in condition as required by regulation. The allegations were found to be substantiated.

Type BCCR 87466

The facility failed to ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning. When changes are observed, the licensee must ensure these changes are documented and brought to the attention of the resident's physician and responsible person.

Type BCCR 87466

The facility failed to ensure that responsible parties are notified when changes in condition are observed. Notification to the responsible party was not provided on 8/18/25, and the facility was not able to provide follow-up contact to the physician regarding the initial change in condition from 8/18/25 through 8/24/25.

Jul 1, 2025Complaint
CleanReport

This report details a complaint investigation conducted on July 1, 2025, regarding allegations of improper medication administration and failure to request refills. The investigation found no evidence to support the allegations, resulting in an 'Unsubstantiated' finding for all cited concerns.

May 21, 2025Complaint
CleanReport

This report details a complaint investigation conducted on 5/21/2025 regarding resident bathing needs and access to assistive devices. The investigation found that the allegations were 'Unsubstantiated,' meaning there was insufficient evidence to prove the alleged violations occurred. No deficiencies were cited in the final report.

Apr 2, 2025Other
CleanReport

The facility underwent a Required - 1 Year visit on 04/02/2025. The inspection noted that the facility is clean, orderly, and that staff training and recordkeeping appear compliant. No deficiencies were cited during this inspection.

Mar 18, 2025Other

The inspection was a case management review following a reported resident incident. The primary deficiency cited relates to the failure to provide care that meets the resident's individual needs due to staff handling during incontinent care. The facility must provide proof of updated 'Resident Rights/Personal Rights' training for all caregiving staff, including S4 and S5, by 03/31/2025.

Type B87468.2(a)(4)

The facility failed to ensure staff provided care that meets individual needs with sufficient numbers, qualifications, and competency. This was evidenced by staff inappropriately handling a resident during incontinent care.

Jan 28, 2025Complaint

This report details a complaint investigation concerning medication administration for a resident. The investigation substantiated allegations that medications were not provided as prescribed, citing multiple missed doses and improper administration of PRN medications. A Type A deficiency was cited regarding incidental medical and dental care, requiring immediate corrective action.

Type A87465(a)(4)

The facility failed to ensure residents receive medications as prescribed. Specifically, the resident missed 8 doses of a routine medication, and a PRN medication was administered outside of prescribed times and for unapproved conditions.

Dec 17, 2024Complaint

The complaint investigation found that the resident's medications were not provided as prescribed, leading to missed doses. This deficiency was cited under CCR 87465(a)(4) because the facility failed to ensure timely medication supply. Immediate corrective action is required to establish proper ordering and documentation procedures.

Type A87465(a)(4)

The facility failed to ensure that the resident received all prescribed medications. Specifically, the resident missed doses because the medication ran out and was not ordered in a timely manner.

Oct 1, 2024Follow-up
CleanReport

The facility underwent an unannounced Case Management - Other Visit to follow up on a previous incident report regarding suspected physical abuse. The report details the review of internal investigations, staff training, and the facility's handling of the incident. No deficiencies were cited during today's inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Varenna Assisted Living LLC; Wellquest Living LLC

Administrator

CORTES, MARIA

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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