Angel Oak Nursing and Rehabilitation Center, LLC
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing aides. Still worth an in-person visit.
based on 123 Google reviews
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What this means for your family
Angel Oak has a highly regarded therapy team and many dedicated, compassionate aides who provide excellent one-on-one care. However, families should be aware of persistent reports regarding facility maintenance and pest control; we recommend conducting a thorough tour of the specific wing your loved one will occupy and asking direct questions about night-shift staffing ratios.
Google Reviews
Google Reviews
123 reviews on Google“Angel Oak Nursing and Rehabilitation Center receives high praise for its dedicated nursing and therapy staff, with many families highlighting the compassionate care provided by specific aides. However, there is a recurring pattern of serious complaints regarding facility maintenance, specifically reports of roach infestations and concerns about hygiene, as well as occasional reports of unprofessional or rough behavior by night-shift staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing aides
- Effective physical and occupational therapy programs
- Welcoming and helpful administrative staff
- Clean, odor-free environment (noted by many visitors)
Concerns
- Reports of roach infestations and poor building maintenance (mentioned by 6 reviewers)
- Rough or unprofessional behavior by night-shift staff (mentioned by 3 reviewers)
- Communication gaps regarding patient care and admissions (mentioned by 3 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; what is the best way for families to communicate concerns or updates to ensure they are addressed as quickly as your online responses?
- 2Given the staffing rating, could you explain how you ensure consistent oversight and personal hygiene support for residents, particularly during the night shift?
- 3I’ve read positive things about your therapy programs; how do you integrate those sessions into the daily routine to keep residents engaged and active?
- 4What proactive steps is the facility taking to address building maintenance and ensure the environment remains clean and pest-free for all residents?
- 5How does your nursing team manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is your specific protocol for notifying family members?
Personalized based on this facility's data
Key Review Excerpts
“His aid Keisha went above her call of duty. From laughs to even rubbing his head to console him. She has been amazing and never lost control or patience.”
“The physical therapy team was also top notch. The facility is also very clean and there is no nursing home odor.”
“I’m absolutely love the care I received at Angel Oak Rehab. The building maybe older than the new ones but the care was unbelievable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering investigations that found deficiencies in resident protection and abuse prevention, which recurred in 2023 and 2024. The facility has also had issues with care planning, medication labeling, and food safety. While all violations appear corrected by the facility, the pattern of complaints about resident safety and the recent 2024 deficiency in wound care warrant careful consideration during any visit.
Feb 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2024Routine1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 19, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Angel Oak Nursing and Rehabilitation Center, LLC
for profit
Chain Affiliation
Ivy Healthcare Group
4 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Hyman, Chaim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit angeloaknursing.com
Medicare data downloads
Original nursing home datasets
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