Brightwater Skilled Nursing Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 198 Google reviews
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What this means for your family
Brightwater is an excellent choice for those seeking a vibrant, active lifestyle with high-quality amenities and social engagement. However, if your loved one has high-acuity medical needs, you should specifically inquire about the current staffing levels and response times in the skilled nursing unit during night shifts.
Google Reviews
Google Reviews
198 reviews on Google“Brightwater is highly regarded by many families for its beautiful, well-maintained campus and a wide range of social activities that foster a vibrant community. While many reviewers praise the compassionate nursing and rehab staff, there are serious, isolated allegations regarding medication management and responsiveness to call lights in the skilled nursing unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Extensive social and wellness activities
- Beautifully maintained grounds and facilities
- Seamless transition services for new residents
Concerns
- Slow response times to call lights in skilled nursing (mentioned by 2 reviewers)
- Difficulty reaching the front office by phone
Rating Trends
Tap a year to see what changed
Distribution · 200 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how much care goes into the transition process for new residents; how do you personally help a new family settle in during those first few days?
- 2With such high ratings for your staffing, how do you ensure that nurses and aides are able to respond quickly to call lights during the busier night shifts?
- 3Could you tell us more about the daily social and wellness activities available to keep residents engaged and active?
- 4We want to ensure everything is handled precisely regarding medical needs; what specific protocols do you have in place for medication management and administration?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6It's great to see how much you engage with the community online; how can we best stay in touch with the front office if we have quick questions during the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are incredible. You can see the dedication they have for the patients and their families. Everyone is hard at work every time I walk in.”
“I'd like to express my compliments to Mona, the hair stylist at Brightwater Retirement Home and also Val, an aide there. Both are exceptional in their caring and compassion for my sister who is a resident there.”
“The staff at Brightwater has taken amazing care of my mother-in-law in their skilled nursing unit. We have been unable to spend time with her due to this pandemic. They have dedicated staff that have worked with us (and other families) to set up window visits, FaceTime visits, conference calls, and birthday celebrations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
3
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies in medication management and infection control, with families filing complaints that triggered investigations into abuse protection and administrative failures. Most notably, recent inspections found uncorrected issues with abuse reporting and facility administration that remain without correction plans. While many past problems were addressed, the persistence of medication errors and infection control lapses across multiple surveys, combined with unresolved complaint-driven deficiencies, warrant careful consideration before placement.
Dec 2, 2025Complaint2
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 30, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 13, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 6, 2022Routine9
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
Jul 17, 2023
$7,342
Ownership & Operations
Who Operates This Facility
Brightwater Skilled Nursing Center
for profit
Chain Affiliation
Senior Living Communities
10 facilities nationwide
Chain avg rating: 4.3/5 · Rank 7 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
198 reviews from families & visitors
Official Website
Visit brightwater-living.com
Medicare data downloads
Original nursing home datasets
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