Pruitthealth- Conway at Conway Medical Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 3)
- High staff turnover (55%)
Bottom 25% in SC · Meets national RN staffing standard · Worst in PRUITTHEALTH chain · No penalties on record
What this means for your family
This facility's therapy team is highly regarded and may be a good fit for short-term rehab. However, families must be extremely proactive regarding discharge planning and medication schedules, as multiple reviewers reported significant lapses in these areas.
Google Reviews
Google Reviews
35 reviews on Google“PruittHealth-Conway receives highly polarized feedback, with many families praising the compassionate hospice and rehabilitation staff, while others report severe concerns regarding understaffing and discharge planning. While the therapy department is consistently highlighted as a strength, multiple reviewers have raised serious alarms about patient neglect, medication delays, and poor communication during the discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate therapy team
- Dedicated hospice and nursing staff
- Clean and well-maintained environment
- Supportive care during end-of-life transitions
Concerns
- Chronic understaffing leading to delayed care (mentioned by 5 reviewers)
- Poor discharge planning and lack of coordination (mentioned by 3 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from families; how does the management team use resident and family input to improve daily care?
- 2With the therapy team being so highly regarded, how do you coordinate with physical and occupational therapists to help residents regain their independence?
- 3Can you walk me through the specific protocols your nursing staff follows to ensure medications are administered accurately and on a strict schedule?
- 4How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's condition?
- 5What steps are in place to ensure a smooth and well-coordinated transition for residents when it is time for them to be discharged or moved to a different level of care?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating with the medical center?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion shown to our mom during her final months were truly exceptional at Pruitt Health. Every staff member (Pruitt Health & Hospice Team) treated her and our family with kindness, respect and empathy.”
“My biggest issues were a.) Delays with medication administration. My friend would ask for nausea medication and not get it for up to 4 hours later, with one nurse stating 'well you know I have to distribute meds to 20 people.'”
“Pruitt discharged my mom without a hospital bed and wheelchair being placed in the home before discharge. The case manager had every opportunity to ask me or my brother what day would be best for delivery, as we were there daily!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints about this facility, triggering several inspections that revealed recurring issues with nursing staffing, infection control, and care planning across multiple years. The facility has faced 28 deficiencies over 4 surveys, with problems in medication management, wound care, and resident assessment appearing repeatedly from 2021 through 2025, though all violations were reportedly corrected after being cited.
May 13, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 27, 2023Complaint11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 7, 2021Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Pruitthealth- Conway at Conway Medical Center
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 93 of 94 (Worst)
Ownership & Management
Owners
United Health Services of South Carolina INC
Owner · Organization
Pruitt, Neil
Owner
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Uhs- Pruitt Holdings INC
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Oak View Health and Rehabilitation
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Compass Post Acute Rehabilitation
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Angel Oak Nursing and Rehabilitation Center, LLC
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