See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Pruitthealth- Conway at Conway Medical Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2379 Cypress Circle, Conway, SC 2952688 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 35 Google reviews

5
4
3
2
1
Pruitthealth- Conway at Conway Medical Center Nursing Home in Conway, SC — Street View
Street View

Watch Pruitthealth- Conway at Conway Medical Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 3)
  • High staff turnover (55%)

Bottom 25% in SC · Meets national RN staffing standard · Worst in PRUITTHEALTH chain · No penalties on record

Source: Medicare data

What this means for your family

This facility's therapy team is highly regarded and may be a good fit for short-term rehab. However, families must be extremely proactive regarding discharge planning and medication schedules, as multiple reviewers reported significant lapses in these areas.

Google Reviews

Google Reviews

35 reviews on Google
PruittHealth-Conway receives highly polarized feedback, with many families praising the compassionate hospice and rehabilitation staff, while others report severe concerns regarding understaffing and discharge planning. While the therapy department is consistently highlighted as a strength, multiple reviewers have raised serious alarms about patient neglect, medication delays, and poor communication during the discharge process.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly skilled and compassionate therapy team
  • Dedicated hospice and nursing staff
  • Clean and well-maintained environment
  • Supportive care during end-of-life transitions

Concerns

  • Chronic understaffing leading to delayed care (mentioned by 5 reviewers)
  • Poor discharge planning and lack of coordination (mentioned by 3 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.52021(2)5.02022(1)2.02023(3)4.42024(16)3.92025(9)3.02026(6)

Distribution · 37 analyzed

5
23
4
3
3
1
2
2
1
8

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very responsive to feedback from families; how does the management team use resident and family input to improve daily care?
  • 2With the therapy team being so highly regarded, how do you coordinate with physical and occupational therapists to help residents regain their independence?
  • 3Can you walk me through the specific protocols your nursing staff follows to ensure medications are administered accurately and on a strict schedule?
  • 4How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's condition?
  • 5What steps are in place to ensure a smooth and well-coordinated transition for residents when it is time for them to be discharged or moved to a different level of care?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating with the medical center?

Personalized based on this facility's data


Key Review Excerpts

The care and compassion shown to our mom during her final months were truly exceptional at Pruitt Health. Every staff member (Pruitt Health & Hospice Team) treated her and our family with kindness, respect and empathy.

Memory care family member · 2026★★★★★

My biggest issues were a.) Delays with medication administration. My friend would ask for nausea medication and not get it for up to 4 hours later, with one nurse stating 'well you know I have to distribute meds to 20 people.'

Long-term resident's family · 2025★★☆☆☆

Pruitt discharged my mom without a hospital bed and wheelchair being placed in the home before discharge. The case manager had every opportunity to ask me or my brother what day would be best for delivery, as we were there daily!!

Long-term resident's family · 2025☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.3%
SC
13.6%
Horry
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.5%
Worse than Avg
Here
85.5%
US
93.4%
SC
91.2%
Horry
97.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
14.4%
SC
12.2%
Horry
9.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.5%
SC
15.3%
Horry
14.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.5%
Mixed vs Avgs
Here
3.5%
US
12.1%
SC
3.0%
Horry
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
SC
16.9%
Horry
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
79.8%
SC
78.0%
Horry
91.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.2%
Mixed vs Avgs
Here
86.2%
US
81.8%
SC
80.6%
Horry
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
SC
1.5%
Horry
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Well above state avg (3.7)
11 complaint-triggered

Families filed multiple complaints about this facility, triggering several inspections that revealed recurring issues with nursing staffing, infection control, and care planning across multiple years. The facility has faced 28 deficiencies over 4 surveys, with problems in medication management, wound care, and resident assessment appearing repeatedly from 2021 through 2025, though all violations were reportedly corrected after being cited.

May 13, 2025Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 27, 2023Complaint
11
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 7, 2021Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth- Conway at Conway Medical Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 93 of 94 (Worst)

Ownership & Management

Owners

United Health Services of South Carolina INC

Owner · Organization

Pruitt, Neil

Owner

J Paige Pruitt Trust

Owner (parent company) · Organization

Lisa P Hamby Trust

Owner (parent company) · Organization

Neil L Pruitt Jr Trust

Owner (parent company) · Organization

Nwp 2020 Child Tr Fbo Neil L Pruitt Jr

Owner (parent company) · Organization

Uhs- Pruitt Holdings INC

Owner (parent company) · Organization

United Health Services INC

Owner (parent company) · Organization

Key personnel

Small, PhilipOfficer / DirectorPruitt, NancyOfficer / DirectorPruitt, NeilOfficer / DirectorRobbins, CindyManagerJ Paige Pruitt TrustAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call