Nhc Healthcare - Garden City
Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While some families report excellent care for specific residents, there is a persistent and concerning pattern of reports regarding neglect, hygiene issues, and slow response times. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
40 reviews on Google“NHC Healthcare - Garden City presents a highly polarized experience for families, with some praising the compassionate care of specific staff members while many others report severe neglect. Frequent complaints highlight significant issues with understaffing, slow response times for call lights, and poor communication regarding patient health status. Families should be aware of a recurring pattern of reports concerning residents being left in soiled conditions and inconsistent rehabilitation progress.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Consistent long-term employee retention
- Effective post-surgical rehabilitation for some patients
Concerns
- Neglect and hygiene issues (left in soiled clothing/bedding) (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels, what is the process for ensuring that residents receive timely assistance when they call for help, especially during evening or weekend hours?
- 2Could you walk me through your facility's protocols for maintaining hygiene and ensuring that residents are kept clean and comfortable throughout the day?
- 3I understand that communication is vital for families; what is the most effective way for us to stay in touch with the nursing team and administration regarding our loved one's daily care?
- 4Given that some families have had mixed experiences with dining, could you tell me how you handle dietary preferences and ensure that meal times are a positive, nutritional experience for residents?
- 5How does your team manage medication administration to ensure accuracy, and how are families notified if there is a change in a resident's health status?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with others in the community?
Personalized based on this facility's data
Key Review Excerpts
“Everyone at NHC Garden City has been wonderful taking care of my mom ( Joanne P ) she resides in the North Wing and Cheryl , Joanne & all the staff on North Wing are professional, caring with my mom who can be difficult to handle at times due to her Alzheimer’s disease.”
“The experience with my dad has been entirely a disaster. He went there for subacute rehab first of all the facility had him for a month did not follow up on doctors appointments inconsistent reports about his progress.”
“My grandmother lived here for a long period of time. while my grandmother always made the best of things and made friends this was not a good place to live. I can recall many times where she waited hours for someone to help her get up in the morning and sometimes not getting out of bed until 2pm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing significant concerns with medication management, nutrition and dietary services, and resident rights, though all issues have correction dates. The facility has faced recurring medication safety problems and dietary deficiencies across multiple surveys, with the most recent inspection in January 2025 finding three medication-related violations including error rates exceeding acceptable limits.
Jan 9, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 13, 2023Routine9
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Jan 9, 2025
$4,147
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - Garden City
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 52 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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