Amberwood Health and Rehabilitation
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
While the facility is physically beautiful and offers effective physical therapy, the recurring reports of medical neglect and slow response times are significant red flags. If you choose this facility, it is essential to visit daily and be prepared to act as a proactive advocate for your loved one's clinical care, specifically regarding wound management and oxygen monitoring.
Google Reviews
Google Reviews
86 reviews on Google“Amberwood Health and Rehabilitation receives polarized feedback, with many reviewers praising the facility's modern, clean appearance and specific staff members, while others report severe concerns regarding medical neglect and poor communication. Families frequently cite issues with slow response times to call buttons, medication management, and inadequate wound care for rehab patients. While some residents have positive rehabilitation outcomes, the consistency of care appears highly dependent on the specific shift or staff member on duty.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical therapy programs
- Friendly and compassionate individual staff members
- Active and engaging activity department
Concerns
- Neglect of basic medical needs (wound care, oxygen, hygiene) (mentioned by 5 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Poor communication and conflicting information from staff (mentioned by 3 reviewers)
- Understaffing, especially during night shifts (mentioned by 3 reviewers)
- Poor food quality and lack of dietary management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you coordinate that with daily nursing care to ensure residents are getting consistent support with hygiene and wound management?
- 2I noticed the staffing rating is lower than other areas; what specific protocols do you have in place to ensure call buttons are answered promptly, especially during the evening and night shifts?
- 3Could you walk me through how your team communicates updates to families, and who would be our primary point of contact if we have questions about care plans or medication changes?
- 4The activity department seems to be a highlight here; what are some of the most popular ways residents stay engaged and social throughout the week?
- 5I see that dietary management is an area you are looking to improve; could you tell me more about how you accommodate specific nutritional needs or preferences for residents?
- 6How does your nursing team manage the transition of care for residents who require consistent monitoring of oxygen levels or other medical equipment?
Personalized based on this facility's data
Key Review Excerpts
“The nurses (when you could find one) acted bothered by the one question I had a day and never had an answer or bothered to follow up. Currently in the er with mom because of an infection they never treated.”
“They do NOTHING for their patients and when you hit the button for help they may come in 10 minutes later ask you what you need and then you will not see them for 2 hours!”
“The only thing that I found lacking at all was the food. However, if you spoke with the cook and asked for a grilled cheese and soup, she would make that for you and bring it to you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Amberwood Health has recurring issues with medication management and food service across multiple inspections, with the most recent survey in November 2024 finding problems with medication errors and nursing competencies. Food safety and preparation deficiencies have persisted from 2023 to 2024, indicating ongoing challenges in the kitchen operations. All violations have reported correction dates, but the pattern of repeated issues in key care areas suggests families should inquire about quality improvements during their visit.
Nov 14, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 16, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ownership & Operations
Who Operates This Facility
Amberwood Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 10 of 37 (Best)
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit amberwoodhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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