Heartland Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise kind and attentive staff members. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While some families report positive experiences with respite care and recent management, the facility has documented reports of severe neglect and safety issues. We strongly advise you to conduct an unannounced visit on a weekend to verify staffing levels and observe the cleanliness of the facility firsthand before making a decision.
Google Reviews
Google Reviews
20 reviews on Google“Heartland Rehabilitation and Care Center receives highly polarized feedback, with some families praising the staff's kindness and facility improvements, while others report severe neglect and unsanitary conditions. Critical concerns include inconsistent weekend staffing, poor communication, and inadequate nutrition, which contrast sharply with positive reports of a caring, professional team. Prospective families should be aware of these significant discrepancies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive staff members
- Positive recent facility remodeling
- Effective short-term respite care
- Professional and caring CNA staff
Concerns
- Inconsistent or poor weekend staffing levels (mentioned by 3 reviewers)
- Poor quality and insufficient food portions (mentioned by 2 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has undergone some recent remodeling; how has that impacted the daily living environment and common areas for the residents?
- 2Could you walk me through how the team manages medication administration to ensure accuracy and consistency for residents?
- 3We understand that weekends can sometimes be a busier time; what is your approach to maintaining consistent staffing levels and care quality on Saturdays and Sundays?
- 4I’m interested in the dining experience here; could you tell me how you handle feedback regarding meal quality and portion sizes to ensure residents are getting the nutrition they need?
- 5What is the best way for family members to stay in touch with the care team, and how do you ensure that communication remains proactive and reliable?
- 6Could you describe the types of social activities or engagement programs available to residents to help them stay active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“I will NEVER recommend this facility to anyone. They neglected my mom who was there a short time on hospice with TERMINAL BRAIN CANCER, including but not limited to withholding meds, administering another person RX to her,never bathed her,cut off all of her hair, never changed her clothes or bed linens, misplaced her multiple times.”
“My mom went there for 5 days so I could get a much needed respite and they were all so kind to her. They kept me updated via cellphone and made everything so much easier for her and me.”
“The weekday shift is great but the weekend shift need some work. I know when the cats away the mice will play.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heartland Rehabilitation has a pattern of recurring fire safety and smoke detection violations across multiple surveys, with the same deficiencies reappearing in 2024 and 2025 despite corrections. The facility also shows ongoing issues with food safety and resident care quality, including problems with nutrition services and assistance with daily living activities. One family filed a complaint about pressure ulcer care in 2023, though all deficiencies show correction dates from the provider.
Jul 31, 2025Routine8
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 25, 2024Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 7, 2023Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Heartland Rehabilitation and Care Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit heartlandrehabcenter.com
Medicare data downloads
Original nursing home datasets
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