Nursing HomeMedicaid Medicare 5-star

Heartland Rehabilitation and Care Center

Strong Medicare quality ratings; public reviewers often praise kind and attentive staff members. Still worth an in-person visit.

19701 Interstate 30, Benton, AR 72015|140 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 20 Google reviews

(501) 778-8200 Directions Website

Street View

Email Heartland Rehabilitation and Care Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

1flag

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 54%

No Medicare penalties on record · 1 finding in latest survey

Source: Medicare data

What this means for your family

Heartland Rehabilitation and Care Center has a strong overall Medicare rating. Public reviewers frequently mention: kind and attentive staff members and positive recent facility remodeling. Review the component ratings and current source records before deciding.

Google Reviews

22 public Google reviews available

Heartland Rehabilitation and Care Center receives highly polarized feedback, with some families praising the staff's kindness and facility improvements, while others report severe neglect and unsanitary conditions. Critical concerns include inconsistent weekend staffing, poor communication, and inadequate nutrition, which contrast sharply with positive reports of a caring, professional team. Prospective families should be aware of these significant discrepancies in the quality of care provided.

Quality Themes

Tap a score for details

Strengths

Kind and attentive staff members
Positive recent facility remodeling
Effective short-term respite care
Professional and caring CNA staff

Concerns

Inconsistent or poor weekend staffing levels (mentioned by 3 reviewers)
Poor quality and insufficient food portions (mentioned by 2 reviewers)
Difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 22 analyzed

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I noticed the facility has undergone some recent remodeling; how has that impacted the daily living environment and common areas for the residents?
2Could you walk me through how the team manages medication administration to ensure accuracy and consistency for residents?
3We understand that weekends can sometimes be a busier time; what is your approach to maintaining consistent staffing levels and care quality on Saturdays and Sundays?
4I’m interested in the dining experience here; could you tell me how you handle feedback regarding meal quality and portion sizes to ensure residents are getting the nutrition they need?
5What is the best way for family members to stay in touch with the care team, and how do you ensure that communication remains proactive and reliable?
6Could you describe the types of social activities or engagement programs available to residents to help them stay active and connected throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“I will NEVER recommend this facility to anyone. They neglected my mom who was there a short time on hospice with TERMINAL BRAIN CANCER, including but not limited to withholding meds, administering another person RX to her,never bathed her,cut off all of her hair, never changed her clothes or bed linens, misplaced her multiple times.”

Hospice patient's family · 2024★☆☆☆☆

“My mom went there for 5 days so I could get a much needed respite and they were all so kind to her. They kept me updated via cellphone and made everything so much easier for her and me.”

Respite care family member · 2023★★★★★

“The weekday shift is great but the weekend shift need some work. I know when the cats away the mice will play.”

Family member · 2022★☆☆☆☆

Source: 22 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.31hrs

41%

Registered nurses for medical care

Total Nursing

3.89hrs

95%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility23.3%

Worse than Avg

Here

23.3%

19.5%

21.7%

Saline

11.6%

Residents with depression symptoms

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

12.1%

1.4%

Saline

1.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

15.3%

11.0%

Saline

12.6%

Residents needing more daily help over time

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

14.4%

10.1%

Saline

8.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

15.5%

11.1%

Saline

15.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.4%

94.9%

Saline

96.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

81.8%

82.0%

Saline

73.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.5%

Better than Avg

Here

87.5%

79.8%

77.7%

Saline

82.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.3%

Saline

0.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

23findings in history

Latest survey: 1 · well below AR avg (4.3)

Heartland Rehabilitation has a pattern of recurring fire safety and smoke detection violations across multiple surveys, with the same deficiencies reappearing in 2024 and 2025 despite corrections. The facility also shows ongoing issues with food safety and resident care quality, including problems with nutrition services and assistance with daily living activities. One family filed a complaint about pressure ulcer care in 2023, though all deficiencies show correction dates from the provider.

Jul 31, 2025Routine8 findings

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 25, 2024Routine10 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 7, 2023Routine5 findings

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heartland Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Southern Administrative Services

Chain Size

35 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 35 (Highest rating)

Ownership & Management

Owners

4p2t1 Ops Holding Lp

Owner · Organization

100%

Alexark1 LLC

Owner (parent company) · Organization

Jej Assets Lp

Owner (parent company) · Organization

Jej Management, LLC

Owner (parent company) · Organization

Ponthie, Sharlot

Owner (parent company)

Key personnel

Strother, JohnW-2 Managing EmployeeAlexark1 LLCGeneral Partnership InterestJej Assets LpLimited Partnership Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(501) 778-8200

heartlandrehabcenter.com

19701 Interstate 30

Benton, AR 72015

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

20 reviews from families & visitors

Official Website

Visit heartlandrehabcenter.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.