Alcoa Pines Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 88 Google reviews
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What this means for your family
While the admissions team and physical therapy department are frequently praised for their helpfulness and effectiveness, the facility has a recurring pattern of complaints regarding nursing responsiveness and basic hygiene. When touring, we strongly recommend asking for a specific plan on how call lights are monitored during night shifts and how the facility ensures timely assistance with personal care.
Google Reviews
Google Reviews
88 reviews on Google“Alcoa Pines Health and Rehabilitation receives highly polarized feedback, with many families praising the admissions staff and physical therapy team for a smooth transition and effective recovery. However, a significant number of reviewers report serious concerns regarding neglect, including slow response to call lights, poor hygiene, and unprofessional behavior from nursing staff. Families should be aware that experiences appear to vary greatly, with some finding the facility clean and attentive while others describe it as understaffed and unresponsive.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and empathetic admissions staff
- Effective physical therapy programs
- Clean and well-maintained facility
- Compassionate hospice care
Concerns
- Neglect and slow response to call lights (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Understaffing and poor oversight (mentioned by 3 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your admissions team's empathy; how do you help new residents and their families transition into the community during those first few weeks?
- 2With the physical therapy programs being a known strength here, how often do residents typically participate in rehab sessions?
- 3How do you ensure that call lights are answered promptly, especially during the night shifts or when the facility is busy?
- 4What specific steps are being taken to increase staffing levels and ensure every resident receives consistent assistance with their daily hygiene and personal care needs?
- 5Could you tell us more about the hospice care services provided here and how you ensure residents remain comfortable and supported?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Jennifer is incredible! She has gone above and beyond to make this transition as smooth as possible. She listened to all of our concerns and did everything possible to help.”
“My mother in law was admitted here for 13 days. In that time, she only had rehab a couple of times, she only had one bath, and had terrible response to her call light. She was left for hours soaked in urine with no response to her call light.”
“The nurses that dealt with daddy are very professional and also very personable. They care about what they do. They understand the importance of this stage of life for the patient and for the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alcoa Pines has persistent issues across multiple inspections, with families filing complaints about safety hazards and daily care assistance. Recurring problems include accident prevention and safety, medication management, and infection control appearing in multiple surveys from 2023 through 2025. While the facility addresses deficiencies when cited, the pattern of repeat violations in core care areas suggests ongoing operational challenges that warrant careful consideration.
May 30, 2025Routine4
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2024Routine10
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 27, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 16, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 19, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jul 27, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Alcoa Pines Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 29 of 37
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit alcoapineshealthandrehab.com
Medicare data downloads
Original nursing home datasets
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