Southern Trace Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise highly regarded rehab therapy team. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
This facility has a strong reputation for its rehab therapy team, making it a potential option for short-term recovery. However, you must be vigilant regarding medication management and hygiene; we strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
58 reviews on Google“Southern Trace Rehabilitation and Care Center receives polarized feedback, with many families praising the rehab therapy team and the facility's warm, home-like atmosphere. However, significant concerns exist regarding inconsistent nursing care, delayed medication administration, and hygiene issues, particularly during weekends or off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehab therapy team
- Warm and welcoming environment
- Active engagement in resident activities
- Tenured and experienced staff members
Concerns
- Delayed or missed medication administration (mentioned by 3 reviewers)
- Poor hygiene and cleanliness (urine odors/soiled clothing) (mentioned by 3 reviewers)
- Unresponsive or rude administrative management (mentioned by 3 reviewers)
- Inadequate staffing or slow response times for basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy team; could you tell us more about how they work with residents to regain their independence?
- 2What specific protocols do you have in place to ensure medications are administered accurately and on a strict schedule?
- 3How does the facility manage daily cleaning schedules and laundry to ensure a fresh and comfortable environment for everyone?
- 4With so many experienced and tenured staff members here, how do you ensure that basic resident needs are met promptly during busy shifts?
- 5Could you describe what a typical day looks like regarding resident activities and how you keep everyone socially engaged?
- 6What is the process for communicating with the administrative team if we have a concern or a change in our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My mother needed rehabilitation and she couldn’t have been in a better place. The staff were genuinely caring and kind- especially Mary, Meghan and Brian on the Rehab hall.”
“My mom has been out of her medicine for a couple of days. An excuse was I forgot or wasn't here so they blame someone else.”
“Sunday came and she was allowed antivan which was suppose to be every 2 hours but she had to wait 7 HOURS to get ONE dose”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies, including a recent serious neglect issue and recurring infection control problems. The facility shows persistent issues with infection prevention, fire safety systems, care planning, and food safety across multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in infection control and safety systems suggests ongoing operational challenges that warrant careful consideration.
Aug 21, 2025Routine5
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 21, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 31, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Mar 5, 2025
$46,053
Payment Denial
Mar 5, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Southern Trace Rehabilitation and Care Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 29 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Ponthie, John
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit southerntracerehab.com
Medicare data downloads
Original nursing home datasets
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