Alta Skilled Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 169 Google reviews

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What this means for your family
This facility is highly effective for administrative tasks like Medicaid and insurance, and many report a smooth admissions process. However, multiple families have raised serious concerns regarding staffing levels and communication during off-hours. If you choose this facility, ensure you have a direct line to a supervisor and monitor your loved one's care closely, especially regarding hygiene and call-light response times.
Google Reviews
Google Reviews
169 reviews on Google“Alta Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the admissions and business office staff for their helpfulness during complex transitions. However, significant concerns persist regarding chronic understaffing, neglectful care, and poor communication, particularly during off-hours and weekends. Families should be aware that while some residents have positive rehab experiences, others report serious issues with hygiene, call-light response times, and dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional business office staff
- Efficient and smooth admissions process
- Effective physical and occupational therapy teams
- Modern and clean facility environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Difficulty reaching staff or nurses by phone (mentioned by 8 reviewers)
- Poor response times to call lights (mentioned by 5 reviewers)
- Inconsistent dietary management and nutritional quality (mentioned by 4 reviewers)
- Hygiene issues including soiled briefs and lack of showers (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you ensure those therapy goals are integrated into the resident's daily routine?
- 3What is your current process for ensuring that call lights are answered promptly, especially during shift changes or busier times of the day?
- 4How does your nursing team manage communication with families when they have urgent questions or need an update on a loved one's status?
- 5Can you walk me through how you monitor and maintain hygiene standards, such as ensuring regular assistance with showers and timely changes for residents?
- 6What steps are you taking to ensure the dietary team meets the specific nutritional needs and preferences of each resident?
Personalized based on this facility's data
Key Review Excerpts
“The therapy was wonderful, nursing staff superb. Just dietary couldn't get her diet right. She went hungry. The place was clean Everyone was nice”
“While I have had some issues with Alta, I will say that the upper management and administrative staff go above and beyond. Saria and Amy at the front desk are absolutely amazing... Jendaya is one CNA that truly cares about her patients, there are a handful that need to take notes fro”
“They neglect their patients. They do not ask who you are when visiting. They just want a room number and they’ll let you in. They had ONE nurse assigned to an entire area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering significant inspections at Alta Skilled Nursing, particularly regarding abuse protection and medication management. The facility shows recurring issues with medication handling, resident protection from abuse and neglect, and care planning across multiple surveys from 2023-2025. While most deficiencies appear corrected, the pattern of repeated problems in critical care areas, combined with family-initiated complaints about resident safety, suggests ongoing supervision concerns that families should carefully evaluate.
May 15, 2025Routine16
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 13, 2024Routine16
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 13, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 5, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jul 24, 2023
$39,166
Ownership & Operations
Who Operates This Facility
Alta Skilled Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Gray, Zachary
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit altanursingandrehab.com
Medicare data downloads
Original nursing home datasets
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