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Nursing HomeMedicaid

Alta Skilled Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

555 Hammill Lane, Reno, NV 89511180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 169 Google reviews

5
4
3
2
1
Alta Skilled Nursing and Rehabilitation Center Nursing Home in Reno, NV — Street View
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What this means for your family

This facility is highly effective for administrative tasks like Medicaid and insurance, and many report a smooth admissions process. However, multiple families have raised serious concerns regarding staffing levels and communication during off-hours. If you choose this facility, ensure you have a direct line to a supervisor and monitor your loved one's care closely, especially regarding hygiene and call-light response times.

Google Reviews

Google Reviews

169 reviews on Google
Alta Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the admissions and business office staff for their helpfulness during complex transitions. However, significant concerns persist regarding chronic understaffing, neglectful care, and poor communication, particularly during off-hours and weekends. Families should be aware that while some residents have positive rehab experiences, others report serious issues with hygiene, call-light response times, and dietary management.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities5.0Meds3.0MemoryN/AComms2.0Value7.0

Strengths

  • Helpful and professional business office staff
  • Efficient and smooth admissions process
  • Effective physical and occupational therapy teams
  • Modern and clean facility environment

Concerns

  • Chronic understaffing leading to neglect (mentioned by 12 reviewers)
  • Difficulty reaching staff or nurses by phone (mentioned by 8 reviewers)
  • Poor response times to call lights (mentioned by 5 reviewers)
  • Inconsistent dietary management and nutritional quality (mentioned by 4 reviewers)
  • Hygiene issues including soiled briefs and lack of showers (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'15(1)'18(5)'20(12)'22(7)'24(7)'26(52)

Distribution · 171 analyzed

5
123
4
11
3
4
2
3
1
30
25 reviews posted between Jan 21, 2026Jan 24, 2026 · 23 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given that physical and occupational therapy are highlighted as strengths here, how do you ensure those therapy goals are integrated into the resident's daily routine?
  • 3What is your current process for ensuring that call lights are answered promptly, especially during shift changes or busier times of the day?
  • 4How does your nursing team manage communication with families when they have urgent questions or need an update on a loved one's status?
  • 5Can you walk me through how you monitor and maintain hygiene standards, such as ensuring regular assistance with showers and timely changes for residents?
  • 6What steps are you taking to ensure the dietary team meets the specific nutritional needs and preferences of each resident?

Personalized based on this facility's data


Key Review Excerpts

The therapy was wonderful, nursing staff superb. Just dietary couldn't get her diet right. She went hungry. The place was clean Everyone was nice

Rehab patient's friend · 2026★★★★

While I have had some issues with Alta, I will say that the upper management and administrative staff go above and beyond. Saria and Amy at the front desk are absolutely amazing... Jendaya is one CNA that truly cares about her patients, there are a handful that need to take notes fro

Family member · 2026★★★★★

They neglect their patients. They do not ask who you are when visiting. They just want a room number and they’ll let you in. They had ONE nurse assigned to an entire area.

Family member · 2025☆☆☆☆
Source: 169 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
67%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
14.4%
NV
13.7%
Washoe
12.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
15.3%
NV
16.5%
Washoe
19.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
NV
89.6%
Washoe
93.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
12.1%
NV
5.1%
Washoe
7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
NV
92.3%
Washoe
93.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
19.5%
NV
22.2%
Washoe
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
NV
84.6%
Washoe
84.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
NV
80.7%
Washoe
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
NV
1.5%
Washoe
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.4)
20 complaint-triggered
$39,166 in fines

Families filed multiple complaints triggering significant inspections at Alta Skilled Nursing, particularly regarding abuse protection and medication management. The facility shows recurring issues with medication handling, resident protection from abuse and neglect, and care planning across multiple surveys from 2023-2025. While most deficiencies appear corrected, the pattern of repeated problems in critical care areas, combined with family-initiated complaints about resident safety, suggests ongoing supervision concerns that families should carefully evaluate.

May 15, 2025Routine
16
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 24, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 13, 2024Routine
16
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 13, 2024Complaint
3
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 5, 2024Complaint
8
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 6, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jul 24, 2023

$39,166

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alta Skilled Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Gray, Zachary

Owner

Key personnel

Gray, ChelseyManaging Control - Governing BodyGray, ZacharyManaging Control - Governing BodyNadora, MarieManaging Control - Governing BodyNasrawy, JosephManaging Control - Governing BodyGray, ZacharyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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