Advanced Health Care of Reno
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 66 Google reviews
Watch Advanced Health Care of Reno
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is excellent for short-term physical therapy and post-surgical recovery, as evidenced by the high praise for their therapy team and amenities. However, families should be cautious if the resident has complex medical needs, as multiple reviewers reported issues with nursing responsiveness and medical oversight. We recommend visiting frequently and ensuring a clear communication plan is established with the nursing supervisor upon admission.
Google Reviews
Google Reviews
66 reviews on Google“Advanced Health Care of Reno is a polarizing facility that receives high praise for its physical environment, food quality, and physical therapy services. However, multiple families have reported serious concerns regarding inconsistent nursing care, slow response times to call lights, and perceived neglect of patients with complex medical needs. While many patients report excellent recovery experiences, others describe a 'facade' where the facility's aesthetic appeal masks significant gaps in clinical attention.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Modern, clean, and resort-like facility
- Excellent food and dining options
- Comfortable, well-appointed private rooms
Concerns
- Slow or non-existent response to patient call lights (mentioned by 5 reviewers)
- Inconsistent nursing care and medical oversight (mentioned by 6 reviewers)
- Patients left unattended for long periods (mentioned by 4 reviewers)
- Poor communication and lack of care plan updates (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very modern, resort-like feel; how do you ensure that same high standard of attention carries over to the responsiveness of the nursing staff when a resident needs assistance?
- 2Since medication management is a critical part of care, could you walk me through your specific process for ensuring accuracy and timely administration for new residents?
- 3I see you actively engage with feedback online, which is great to see; how do you incorporate that family input into your daily care plans and communication updates?
- 4With the facility's strong focus on physical and occupational therapy, how do you balance those active sessions with the need for consistent monitoring and supervision throughout the rest of the day?
- 5What is your protocol for ensuring that residents who may need extra attention are checked on regularly, especially during the evening or overnight hours?
- 6Beyond the excellent dining options, what kind of social activities or daily engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The good: Beautiful facility, nice and professional doctor, they get you to your outside appts on time and the helper for transport is also very nice. The food is GREAT. The bad: Very slow on responding to patients buzzer, if at all.”
“Don't be deceived by the gorgeous facility. If your relative has needs beyond PT then please don't put them here. My dad was not medically cared for. There was no patient care plan, no meetings to share with us my dad's progress.”
“The staff is kind, caring, & makes sure your every need is met. If you I worked in the medical field most of my adult life & I KNOW great quality care when I see it. This facility went beyond & more.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring operational concerns with 29 deficiencies across three surveys, particularly in medication management, safety procedures, and emergency preparedness. Medication labeling and error rate problems appear in multiple surveys, along with repeated issues with fire safety systems and emergency planning. While all deficiencies have reported correction dates, the pattern of recurring problems in critical areas like medication safety suggests families should carefully evaluate current practices during visits.
Nov 20, 2025Routine12
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Environmental Deficiencies
Keep all essential equipment working safely.
Oct 31, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nov 30, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Reno
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 15 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Northern Nevada State Veterans Home
1.0 miNursing Home · Sparks, NV
Rosewood Rehabilitation Center
1.5 miNursing Home · Reno, NV
Alpine Skilled Nursing and Rehabilitation Center
2.6 miNursing Home · Reno, NV
Alta Skilled Nursing and Rehabilitation Center
3.9 miNursing Home · Reno, NV
Hearthstone
5.1 miNursing Home · Sparks, NV
Life Care Center of Reno
5.9 miNursing Home · Reno, NV