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Alpine Skilled Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3101 Plumas St, Reno, NV 89509189 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 114 Google reviews

5
4
3
2
1
Alpine Skilled Nursing and Rehabilitation Center Nursing Home in Reno, NV — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 8.0)
  • High staff turnover (58%)

Below average in NV · Below recommended RN staffing · Significantly below average staffing · No penalties on record

Source: Medicare data

What this means for your family

While Alpine's rehabilitation services and admissions team are highly regarded, the facility struggles with consistent staffing levels. If you choose this facility, plan to visit frequently to ensure your loved one's hygiene and dietary needs are being met, as multiple families noted that these areas often fall through the cracks during busy shifts.

Google Reviews

Google Reviews

114 reviews on Google
Alpine Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's recent renovations, the admissions team, and specific therapy staff. However, significant concerns regarding chronic understaffing, slow response times to call lights, and inconsistent hygiene care for residents are frequently cited by dissatisfied families. Prospective families should weigh the facility's strong rehabilitation outcomes against these recurring reports of neglect and communication failures.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean5.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly responsive and helpful admissions staff
  • Effective physical and occupational therapy programs
  • Modern, well-maintained facility renovations
  • Compassionate and attentive individual nursing staff

Concerns

  • Chronic understaffing leading to slow call light response times (mentioned by 8 reviewers)
  • Inconsistent hygiene care and failure to assist with basic needs (showering/toileting) (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 3 reviewers)
  • Inconsistent dietary management and failure to follow specific meal plans (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.32021(3)2.92022(10)3.02023(11)4.52024(33)4.42025(57)4.92026(7)

Distribution · 121 analyzed

5
84
4
12
3
3
2
3
1
19
19 reviews posted between Jan 6, 2025Jan 8, 2025 · 17 were 5-star
14 reviews posted between Dec 16, 2024Dec 19, 2024 · 14 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how responsive the admissions team is; how will you help our family stay connected and informed about our loved one's care plan?
  • 2We've heard wonderful things about your therapy programs; could you tell us more about how the physical and occupational therapy would be integrated into a daily routine?
  • 3How does the nursing team ensure that specific dietary needs and meal plans are strictly followed every day?
  • 4What steps are in place to ensure that call lights are answered promptly and that personal hygiene needs, like showering, are met consistently?
  • 5Can you describe the protocol for managing medications and how you ensure there are no errors in the administration process?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

My dad still gets the same treatment as before he’s still treated poorly. He still waits hours for anybody to help him and now they’re trying to kick him out.

Long-term resident's family · 2025☆☆☆☆

The nurse showed me a coccyx sore and areas of her body where the diaper had cut into her skin because it was WEIGHED DOWN WITH URINE.

Long-term resident's family · 2023☆☆☆☆

I came to Alpine needing Physical Therapy to help me walk on my own. Just shy of three weeks I was discharged. If you or anyone you love needs a place to heal and get well this is the place.

Rehab patient · 2024★★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
2.97hrs
72%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
37%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
NV
22.2%
Washoe
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
14.4%
NV
13.7%
Washoe
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
NV
92.3%
Washoe
92.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.3%
NV
16.5%
Washoe
20.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Mixed vs Avgs
Here
91.2%
US
95.5%
NV
89.6%
Washoe
94.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
15.4%
NV
17.6%
Washoe
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
NV
84.6%
Washoe
85.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
79.7%
NV
80.7%
Washoe
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
NV
1.5%
Washoe
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (9.4)
9 complaint-triggered

This facility shows concerning patterns with 77 deficiencies across 7 surveys, including 9 complaint-triggered issues where families filed reports about problems. The most recurring issues involve care planning, medication management, and fire/building safety violations. While all deficiencies show correction dates, the facility has persistent problems with resident protection from abuse, medication errors, and building safety that reoccur across multiple surveys, suggesting ongoing operational challenges families should carefully evaluate.

Jun 11, 2025Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 13, 2025Routine
19
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 5, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jun 27, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 6, 2024Routine
23
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 21, 2023Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alpine Skilled Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Revive Reno LLC

Owner · Organization

Gray, Chelsey

Owner (parent company)

Gray, Zachary

Owner (parent company)

Key personnel

Asl Realty LLC5% or Greater Mortgage InterestGray Estate Holdings LLC5% or Greater Mortgage InterestPlumas Street LLC5% or Greater Mortgage InterestGray, Zachary5% or Greater Mortgage InterestLebowitz, Andrew5% or Greater Mortgage Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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