Alpha Supported Living Services (spokane)

Strengths

• Compassionate and dedicated personnel
• Clean office environment
• Helpful staff members

Concerns

• Unprofessional and rude staff behavior (mentioned by 2 reviewers)
• Poor conduct by drivers

How They Respond to Reviews

Questions for Your Tour

• 1I noticed many people mention how clean and well-maintained the office and common areas are; how does the team ensure that level of cleanliness is maintained throughout the entire living area?
• 2We've heard great things about the compassion of your dedicated personnel, so could you tell us more about how you train new staff members to maintain that high standard of care?
• 3Since we are looking for a consistent and professional experience, how do you monitor staff conduct and ensure all team members are interacting politely with residents and families?
• 4How do you manage transportation and ensure that drivers are professional and attentive when moving residents to appointments?
• 5What does a typical day of social activities and engagement look like for the residents here at Alpha?
• 6In the event of a medical emergency or a sudden change in a resident's health, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data