Alpha Supported Living Services (spokane)
Families consistently rate this highly — reviewers highlight compassionate and dedicated personnel. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
While historical reviews suggest a foundation of compassionate and dedicated care, recent feedback is deeply concerning, specifically regarding staff attitude and driver behavior. Families should conduct an in-person visit and speak directly with current residents' families to verify if the reported rudeness and poor treatment are ongoing issues.
Google Reviews
Google Reviews
22 reviews on Google“Families should approach this facility with caution due to recent reports of unprofessional and even abusive behavior from staff. While some older reviews praise the compassionate and dedicated personnel, more recent feedback highlights significant concerns regarding the treatment of residents and the conduct of drivers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated personnel
- Clean office environment
- Helpful staff members
Concerns
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
- Poor conduct by drivers
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the office and common areas are; how does the team ensure that level of cleanliness is maintained throughout the entire living area?
- 2We've heard great things about the compassion of your dedicated personnel, so could you tell us more about how you train new staff members to maintain that high standard of care?
- 3Since we are looking for a consistent and professional experience, how do you monitor staff conduct and ensure all team members are interacting politely with residents and families?
- 4How do you manage transportation and ensure that drivers are professional and attentive when moving residents to appointments?
- 5What does a typical day of social activities and engagement look like for the residents here at Alpha?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Caring , compassionate and dedicated personnel!! Very accountable to the clients they serve!!”
“Clean office space and helpful personal.”
“Have terrible staff insanely rude borderline abusive”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 18, 2024Inspection
A follow-up inspection on 05/08/2024 found no deficiencies, indicating that the previously cited WAC 388-101D-0130, 388-101D-0145-4, and 388-101D-0145-8 were corrected.
Provider failed to ensure support with exceptional medical needs was provided for Client 2 (diabetes management documentation/protocols) and Client 6 (oxygen saturation monitoring documentation).
Provider failed to ensure clients were treated with dignity and consideration; Client 2's butter knives were locked despite PBSP policy, and Client 5's personal items were locked without a plan or consent.
Aug 21, 2023Investigation
A follow-up inspection on 2023-12-04 regarding Compliance Determination 33298 found no deficiencies.
Provider failed to ensure staff were delegated by a Registered Nurse prior to performing delegated nursing tasks (medication administration) for two clients, resulting in untrained staff administering topical and eyedrop medications.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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