Kirkland Village
Strong Medicare quality ratings; families often praise well-maintained, attractive campus. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
Kirkland Village offers an excellent environment for independent living with high-quality amenities and social engagement. However, if you are considering the rehab or skilled nursing units, be aware of consistent reports regarding slow response times and staffing shortages. We strongly recommend visiting during off-hours and asking specifically about the CNA-to-patient ratio on weekends.
Google Reviews
Google Reviews
54 reviews on Google“Kirkland Village receives high praise from independent living residents who enjoy the well-maintained facilities, active social environment, and responsive staff. However, families of patients in the rehab and skilled nursing units report significant concerns regarding chronic understaffing, slow response times for call bells, and lapses in basic hygiene and care.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, attractive campus
- Active social and activity calendar
- Responsive staff for independent living
- High-quality apartment options
Concerns
- Chronic understaffing leading to slow call bell response times (mentioned by 4 reviewers)
- Inadequate hygiene care and assistance with daily needs (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your community has a very active social calendar; could you walk me through how you help new residents integrate into these activities to ensure they feel connected from their first week?
- 2With the current staffing levels, what is your facility's internal protocol for prioritizing and responding to call bells to ensure residents receive timely assistance?
- 3I appreciate that your team is active in responding to feedback online; how do you translate that commitment to responsiveness into your daily communication with families regarding their loved one's care?
- 4Given the importance of consistent personal hygiene and daily living support, what specific training or oversight do you provide your nursing assistants to ensure these needs are met promptly and with dignity?
- 5How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies, especially during evening or weekend hours?
- 6As we look at the value of the care provided, could you explain how you ensure that the quality of hands-on daily assistance remains high even during busier shifts?
Personalized based on this facility's data
Key Review Excerpts
“It takes 15 - 25 minutes 95% of the time. Some staff have labeled my Mom as incontinent; that is not the case. She turns her light on when she has to go and can wait five minutes but not 15 - 25 minutes.”
“The nurses feel it's above their pay grade to clean up a patients that's had a bowel movement, so they literally let her sit in her stool for an hour!”
“My mom has a broken hip and her roommate a broken leg they move their call buttons far enough away from them that they can’t call for help! If they do have the call button it takes at minimum an hour for someone to respond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kirkland Village shows a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with persistent problems in smoke control systems, emergency exits, and fire door maintenance that have not been fully resolved despite correction dates. The facility has also had deficiencies in care quality, infection control, and resident assessment practices, though all violations have correction plans in place.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Routine11
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Sep 12, 2024Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Oct 26, 2023Routine8
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Feb 18, 2026
$21,645
Ownership & Operations
Who Operates This Facility
Kirkland Village
nonprofit
Chain Affiliation
Presbyterian Senior Living
11 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Phi
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit presbyterianseniorliving.org
Medicare data downloads
Original nursing home datasets
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