Nursing Home Medicare 5-star

Kirkland Village

Strong Medicare quality ratings; public reviewers often praise well-maintained, attractive campus. Still worth an in-person visit.

One Kirkland Village Circle, Bethlehem, PA 18017|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 56 Google reviews

(610) 691-4500 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

1 finding in latest survey

Source: Medicare data

What this means for your family

Kirkland Village has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: well-maintained, attractive campus and active social and activity calendar. Review the component ratings and current source records before deciding.

Google Reviews

61 public Google reviews available

Kirkland Village receives high praise from independent living residents who enjoy the well-maintained facilities, active social environment, and responsive staff. However, families of patients in the rehab and skilled nursing units report significant concerns regarding chronic understaffing, slow response times for call bells, and lapses in basic hygiene and care.

Quality Themes

Tap a score for details

Strengths

Well-maintained, attractive campus
Active social and activity calendar
Responsive staff for independent living
High-quality apartment options

Concerns

Chronic understaffing leading to slow call bell response times (mentioned by 4 reviewers)
Inadequate hygiene care and assistance with daily needs (mentioned by 3 reviewers)
Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 61 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your community has a very active social calendar; could you walk me through how you help new residents integrate into these activities to ensure they feel connected from their first week?
2With the current staffing levels, what is your facility's internal protocol for prioritizing and responding to call bells to ensure residents receive timely assistance?
3I appreciate that your team is active in responding to feedback online; how do you translate that commitment to responsiveness into your daily communication with families regarding their loved one's care?
4Given the importance of consistent personal hygiene and daily living support, what specific training or oversight do you provide your nursing assistants to ensure these needs are met promptly and with dignity?
5How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies, especially during evening or weekend hours?
6As we look at the value of the care provided, could you explain how you ensure that the quality of hands-on daily assistance remains high even during busier shifts?

Personalized based on this facility's data

Key Review Excerpts

“It takes 15 - 25 minutes 95% of the time. Some staff have labeled my Mom as incontinent; that is not the case. She turns her light on when she has to go and can wait five minutes but not 15 - 25 minutes.”

Rehab patient's family · 2018★★☆☆☆

“The nurses feel it's above their pay grade to clean up a patients that's had a bowel movement, so they literally let her sit in her stool for an hour!”

Family member · 2022★☆☆☆☆

“My mom has a broken hip and her roommate a broken leg they move their call buttons far enough away from them that they can’t call for help! If they do have the call button it takes at minimum an hour for someone to respond.”

Rehab patient's family · 2024★☆☆☆☆

Source: 61 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.30hrs

Registered nurses for medical care

Total Nursing

4.71hrs

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility32.4%

Worse than Avg

Here

32.4%

14.1%

17.0%

Northampton

12.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.5%

Worse than Avg

Here

35.5%

19.0%

25.5%

Northampton

23.0%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

10.8%

Northampton

9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility14.0%

Better than Avg

Here

14.0%

15.4%

17.7%

Northampton

24.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility28.1%

Worse than Avg

Here

28.1%

19.5%

20.0%

Northampton

26.1%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.1%

Worse than Avg

Here

85.1%

93.5%

87.5%

Northampton

89.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility45.5%

Worse than Avg

Here

45.5%

79.8%

68.7%

Northampton

66.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.5%

Better than Avg

Here

88.5%

82.0%

70.0%

Northampton

74.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.4%

Northampton

3.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

31findings in history

1penalty

Latest survey: 1 · well below PA avg (10.1)

1 complaint-triggered findings

Kirkland Village shows a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with persistent problems in smoke control systems, emergency exits, and fire door maintenance that have not been fully resolved despite correction dates. The facility has also had deficiencies in care quality, infection control, and resident assessment practices, though all violations have correction plans in place.

Feb 18, 2026Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 28, 2025Routine11 findings

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Sep 12, 2024Routine11 findings

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Oct 26, 2023Routine8 findings

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Feb 18, 2026

$21,645

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kirkland Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Senior Living

Chain Size

11 facilities nationwide

Chain avg rating: 3.1/5 · Rank 1 of 12 (Highest rating)

Ownership & Management

Owners

Phi

Owner · Organization

Key personnel

Bowser, NicoleW-2 Managing EmployeeVinette-Clay, MelissaW-2 Managing EmployeeBirdsall, JamesOfficer / DirectorChottiner, LawrenceOfficer / DirectorElliott, BrendaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(610) 691-4500

presbyterianseniorliving.org

One Kirkland Village Circle

Bethlehem, PA 18017

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

56 reviews from families & visitors

Official Website

Visit presbyterianseniorliving.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.