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Nursing HomeMedicaid

Lakes of Monclova Health Campus the

Strong Medicare quality ratings; families often praise engaging social events and activities. Still worth an in-person visit.

6935 Monclova Road, Maumee, OH 4353760 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 61 Google reviews

Lakes of Monclova Health Campus the Nursing Home in Maumee, OH — Street View
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What this means for your family

While the facility excels at hosting engaging social events and providing a clean environment, families should be cautious regarding communication and staffing. We strongly recommend visiting in person to observe staff-to-resident ratios and asking specifically how they manage communication during off-hours, as this is a recurring point of frustration for families.

Google Reviews

Google Reviews

61 reviews on Google
The Lakes of Monclova Health Campus is widely praised for its vibrant social atmosphere, frequent family-oriented events, and clean, modern facilities. While many families report excellent experiences with rehab and long-term care, there are recurring, serious concerns regarding communication, staffing ratios, and responsiveness to resident needs.

Quality Themes

Tap a score for details
Food7.0Staff7.0Clean9.0Activities10.0Meds4.0Memory3.0Comms2.0Value3.0

Strengths

  • Engaging social events and activities
  • Clean and well-maintained facility
  • Compassionate rehab and nursing staff
  • Welcoming, homelike environment

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Understaffing leading to slow response times for resident needs (mentioned by 3 reviewers)
  • Inadequate care for memory care/dementia residents (mentioned by 2 reviewers)
  • Issues with food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'20(2)'22(6)'24(9)'26(2)

Distribution · 63 analyzed

5
46
4
3
3
3
2
6
1
5

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the social events and activities here; could you tell us more about what a typical week looks like for residents?
  • 2How do you ensure that communication remains consistent and easy for family members to reach the nursing team, especially after hours?
  • 3What specific protocols are in place to ensure that medication management and specialized care for residents with memory care needs are handled with high precision?
  • 4We noticed the facility is very well-maintained; how do you manage the meal service to ensure food is always served at the proper temperature and quality?
  • 5In the event of a medical emergency during the night, what is the immediate process for contacting doctors and notifying the family?
  • 6With the staffing levels being a key part of care, how do you ensure that resident needs are met promptly even during busier shifts?

Personalized based on this facility's data


Key Review Excerpts

The entire staff has always been so kind and helpful through the difficult process of no longer being able to care for your loved one by yourself. My entire extended family always comments on how the facility exceeded their expectations with the family events.

Long-term resident's family · 2024★★★★★

Unfortunately, I cannot give a full 5 stars due to a serious issue of negligence that put my mom at risk. After repeated swallow studies, it was clearly documented in her chart that she requires thickened liquids.

Family member · 2025★★★☆☆

The receptionist that work the phones here are the worst any business could ever have. Called several times yesterday & this morning and no one answers, and once someone does answer they put you on hold for as long as your willing to wait.

Family member · 2026☆☆☆☆
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
4.35hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
12.1%
OH
28.2%
Lucas
21.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
OH
5.8%
Lucas
5.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.3%
OH
6.9%
Lucas
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.4%
OH
9.4%
Lucas
9.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
OH
21.6%
Lucas
22.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.4%
Better than Avg
Here
19.4%
US
19.5%
OH
25.4%
Lucas
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.9%
Worse than Avg
Here
70.9%
US
81.8%
OH
78.4%
Lucas
73.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.1%
Mixed vs Avgs
Here
76.1%
US
79.7%
OH
75.6%
Lucas
67.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OH
1.2%
Lucas
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
6 complaint-triggered

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 6 deficiencies across recent surveys, including issues with nursing staffing, infection control, and daily care assistance. The most recurring problems involve infection control (appearing in multiple surveys), fire safety systems, and care planning processes. While most deficiencies show correction dates, the facility experienced a significant survey in 2019 with 18 deficiencies covering fundamental care areas, and complaints continue to surface regarding basic nursing services and resident care standards.

Sep 8, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 6, 2025Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 6, 2024Complaint
3
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0839Potential for harm · PatternResolved (past non-compliance)

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Jun 6, 2024Routine
6
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Sep 30, 2021Routine
7
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 21, 2019Routine
17
0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakes of Monclova Health Campus the

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 80 of 120

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Keybank National Association5% or Greater Mortgage InterestCorbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / DirectorBryant, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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