Lakes of Monclova Health Campus the
Strong Medicare quality ratings; families often praise engaging social events and activities. Still worth an in-person visit.
based on 61 Google reviews

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What this means for your family
While the facility excels at hosting engaging social events and providing a clean environment, families should be cautious regarding communication and staffing. We strongly recommend visiting in person to observe staff-to-resident ratios and asking specifically how they manage communication during off-hours, as this is a recurring point of frustration for families.
Google Reviews
Google Reviews
61 reviews on Google“The Lakes of Monclova Health Campus is widely praised for its vibrant social atmosphere, frequent family-oriented events, and clean, modern facilities. While many families report excellent experiences with rehab and long-term care, there are recurring, serious concerns regarding communication, staffing ratios, and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social events and activities
- Clean and well-maintained facility
- Compassionate rehab and nursing staff
- Welcoming, homelike environment
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Understaffing leading to slow response times for resident needs (mentioned by 3 reviewers)
- Inadequate care for memory care/dementia residents (mentioned by 2 reviewers)
- Issues with food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the social events and activities here; could you tell us more about what a typical week looks like for residents?
- 2How do you ensure that communication remains consistent and easy for family members to reach the nursing team, especially after hours?
- 3What specific protocols are in place to ensure that medication management and specialized care for residents with memory care needs are handled with high precision?
- 4We noticed the facility is very well-maintained; how do you manage the meal service to ensure food is always served at the proper temperature and quality?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting doctors and notifying the family?
- 6With the staffing levels being a key part of care, how do you ensure that resident needs are met promptly even during busier shifts?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has always been so kind and helpful through the difficult process of no longer being able to care for your loved one by yourself. My entire extended family always comments on how the facility exceeded their expectations with the family events.”
“Unfortunately, I cannot give a full 5 stars due to a serious issue of negligence that put my mom at risk. After repeated swallow studies, it was clearly documented in her chart that she requires thickened liquids.”
“The receptionist that work the phones here are the worst any business could ever have. Called several times yesterday & this morning and no one answers, and once someone does answer they put you on hold for as long as your willing to wait.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 6 deficiencies across recent surveys, including issues with nursing staffing, infection control, and daily care assistance. The most recurring problems involve infection control (appearing in multiple surveys), fire safety systems, and care planning processes. While most deficiencies show correction dates, the facility experienced a significant survey in 2019 with 18 deficiencies covering fundamental care areas, and complaints continue to surface regarding basic nursing services and resident care standards.
Sep 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 6, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 6, 2024Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jun 6, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 30, 2021Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 21, 2019Routine17
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Lakes of Monclova Health Campus the
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 80 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit lakesofmonclova.com
Medicare data downloads
Original nursing home datasets
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