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Strong Medicare quality ratings; public reviewers often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 81 Google reviews
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Zebulon Park Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly regarded physical and occupational therapy team and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Zebulon Park Health and Rehabilitation receives highly polarized feedback, with recent reviews praising the facility's rehab therapy team and professional staff, while older and some critical reviews highlight severe lapses in basic hygiene and patient responsiveness. Families should be aware of a recurring pattern of complaints regarding slow response times to call lights and inadequate assistance with daily living activities like bathing and hydration.
Quality Themes
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Concerns
Rating Trends
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Distribution · 60 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My Grandmother stayed at Zebulon 3 times over the years for rehab and therapy. She received great care each time. Our family was very pleased with the amazing staff that kept us updated on her progress and made sure all her needs were met.”
“The physical and occupational therapists are dedicated to helping the patients get back to normal and seem to enjoy their positions.”
“Calls for assistance are ignored and immobile patients are left in their feces and urine for long periods of time. Staff is not fully trained and patients requests are ignored.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Zebulon Park has faced recurring fire safety issues across multiple surveys, with three separate smoke and fire protection deficiencies from 2023-2025, plus problems with food safety, care planning, and respiratory care. Families have filed complaints that triggered inspections revealing issues with abuse response protocols, inadequate care planning, and unsafe respiratory care practices. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven findings suggests ongoing operational challenges that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Zebulon Park Health and Rehabilitation
nonprofit
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 14 of 48
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit zebulonparkhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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