Zebulon Park Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
This facility's physical and occupational therapy team is consistently praised, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding basic daily care; we strongly recommend asking for a tour of the floor and specifically inquiring about how call-light response times are monitored and how hygiene assistance is scheduled.
Google Reviews
Google Reviews
81 reviews on Google“Zebulon Park Health and Rehabilitation receives highly polarized feedback, with recent reviews praising the facility's rehab therapy team and professional staff, while older and some critical reviews highlight severe lapses in basic hygiene and patient responsiveness. Families should be aware of a recurring pattern of complaints regarding slow response times to call lights and inadequate assistance with daily living activities like bathing and hydration.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Clean and well-maintained facility
- Professional and attentive nursing staff (noted in recent positive reviews)
Concerns
- Slow or ignored response to call lights and patient assistance requests (mentioned by 6 reviewers)
- Inadequate hygiene care, including failure to assist with bathing or cleaning soiled patients (mentioned by 4 reviewers)
- Poor communication and defensive attitude from staff when addressing family concerns (mentioned by 3 reviewers)
- Medication management errors or lack of oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily care plan for residents?
- 2With a 3-star staffing rating, what specific systems do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal hygiene?
- 3I see that you actively engage with feedback online; what is your process for keeping families updated and involved when a concern or a change in a resident's condition arises?
- 4Could you walk me through your protocol for medication management to ensure accuracy and prevent the types of oversight errors that can sometimes occur in a busy clinical environment?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
- 6When a medical emergency occurs, how quickly is the family notified, and what is your process for coordinating care with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“My Grandmother stayed at Zebulon 3 times over the years for rehab and therapy. She received great care each time. Our family was very pleased with the amazing staff that kept us updated on her progress and made sure all her needs were met.”
“The physical and occupational therapists are dedicated to helping the patients get back to normal and seem to enjoy their positions.”
“Calls for assistance are ignored and immobile patients are left in their feces and urine for long periods of time. Staff is not fully trained and patients requests are ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Zebulon Park has faced recurring fire safety issues across multiple surveys, with three separate smoke and fire protection deficiencies from 2023-2025, plus problems with food safety, care planning, and respiratory care. Families have filed complaints that triggered inspections revealing issues with abuse response protocols, inadequate care planning, and unsafe respiratory care practices. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven findings suggests ongoing operational challenges that families should discuss during visits.
Sep 28, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 13, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 22, 2023Routine1
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Jun 22, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Zebulon Park Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
49 facilities nationwide
Chain avg rating: 3.6/5 · Rank 14 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit zebulonparkhealth.org
Medicare data downloads
Original nursing home datasets
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