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Nursing Home Investigative

Carlyle Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5300 Zebulon Road, Macon, GA 3121040 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 14 Google reviews

5
4
3
2
1
Carlyle Place Nursing Home in Macon, GA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · $105,498 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

Carlyle Place offers a beautiful, well-maintained environment with extensive amenities that appeal to many families. However, given recent concerns regarding management and communication, we strongly recommend that you speak directly with the current leadership team about staff turnover and how they ensure consistent, high-quality care for residents.

Google Reviews

Google Reviews

14 reviews on Google
Carlyle Place is a Continuing Care Retirement Community that receives high praise for its physical beauty, amenities, and overall campus environment. However, recent reviews highlight a significant disconnect between the facility's aesthetic appeal and the quality of management, with concerns raised regarding staffing stability and internal culture.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value8.0

Strengths

  • Beautiful, well-maintained campus
  • Comprehensive CCRC model
  • Strong physical amenities
  • Professional facilities management

Concerns

  • Management and leadership issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'18(1)'20(1)'23(3)'26(1)

Distribution · 14 analyzed

5
12
4
0
3
0
2
1
1
1

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's beautiful campus and physical amenities, how do you ensure that the quality of daily life and resident engagement matches the high standard of the physical environment?
  • 2I noticed that communication is a top priority for families; what specific protocols do you have in place to keep families updated on their loved one's health and any changes in care?
  • 3With the recent focus on leadership and management, could you describe the current administrative team's approach to fostering a supportive culture for both staff and residents?
  • 4How does your team address and resolve the specific health inspection findings noted in the recent CMS report to ensure the highest level of safety for residents?
  • 5Since you have a strong staffing rating, how do you leverage that consistent presence to improve the personalized care experience for residents beyond basic needs?
  • 6In the event of a medical emergency, what is the exact chain of communication and coordination between your on-site staff and local medical providers?

Personalized based on this facility's data


Key Review Excerpts

What a Beautiful constructed nursing home from the outside! But as you walk inside just listen...soon the shadows will show how machiavellan management has become.

Visitor/Observer · 2024☆☆☆☆

My mother was a healthcare resident (2 years in memory care and 5 years in skilled nursing) at Carlyle Place. We believed that Carlyle could provide the communication, continuity, and care that we needed

Long-term resident's family · 2023★★☆☆☆

The facilities manager, Travis, is one of the hardest-working individuals I know and takes extreme pride in his job.

Professional associate · 2026★★★★★
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
4.82hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
19.4%
GA
16.0%
Bibb
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Bibb
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.4%
GA
20.1%
Bibb
21.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
14.4%
GA
15.7%
Bibb
13.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
GA
5.7%
Bibb
6.2%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
4.9%
GA
5.9%
Bibb
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
79.7%
GA
78.4%
Bibb
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.2%
Worse than Avg
Here
67.2%
US
81.8%
GA
80.4%
Bibb
68.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Mixed vs Avgs
Here
2.3%
US
1.6%
GA
2.4%
Bibb
3.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (6.1)
5 complaint-triggered
$105,498 in fines

Families filed complaints in 2024 that triggered serious deficiencies involving abuse reporting, resident protection, and facility administration, though all issues were reportedly corrected. The facility shows recurring problems with food safety and dietary services across three separate surveys, plus repeated fire safety violations. While all deficiencies have correction dates, the pattern of repeat violations in dietary services and the complaint-triggered safety concerns warrant careful consideration during your visit.

Sep 21, 2025Routine
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Aug 25, 2024Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

Apr 19, 2024Complaint
5
0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0603Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 30, 2023Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Apr 19, 2024

$105,498

Payment Denial

Apr 19, 2024

43-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carlyle Place

Organization Type

nonprofit

Ownership & Management

Owners

Navicent Health INC

Owner · Organization

100%

Ah Georgia INC

Owner (parent company) · Organization

The Charlotte-Mecklenburg Hospital Authority

Owner (parent company) · Organization

100%

Key personnel

Baralatei, FlorenceW-2 Managing EmployeeCannaday, TroyW-2 Managing EmployeeBiek, DavidOfficer / DirectorCollier, RonnieOfficer / DirectorGheesling, AngieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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