Pruitthealth - Peake
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
While the facility is physically clean and has a responsive admissions team, the recurring reports of severe neglect and communication failures are deeply concerning. If you choose this facility, you must be prepared to advocate for your loved one daily, as multiple families reported that consistent oversight was the only way to ensure basic needs were met.
Google Reviews
Google Reviews
111 reviews on Google“PruittHealth - Peake receives highly polarized reviews, with many families reporting severe neglect, including incidents of patients left in soiled linens for hours, medication errors, and poor communication. While some families praise the facility for its cleanliness and specific staff members, a significant number of reviewers warn others to avoid the facility due to safety concerns and a lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and helpful admissions staff
- Effective physical therapy department
- Some individual nurses and staff members noted as caring
Concerns
- Neglect regarding hygiene (soiled linens/diapers) (mentioned by 11 reviewers)
- Unresponsive or non-working phone systems (mentioned by 8 reviewers)
- Medication errors or failure to follow medical orders (mentioned by 6 reviewers)
- Slow response times to call buttons/patient needs (mentioned by 7 reviewers)
- Inadequate nutrition or assistance with feeding (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call buttons are answered promptly and that residents receive timely assistance with hygiene and toileting?
- 2I noticed some concerns regarding medication management; could you walk me through your double-check process to ensure medical orders are followed accurately for every resident?
- 3Since communication is a top priority for our family, what is the most reliable way for us to reach the nursing station or our loved one if the main phone lines are experiencing technical issues?
- 4With dining and nutrition being areas you are looking to improve, could you explain how you ensure residents who need help with feeding receive the necessary attention during mealtimes?
- 5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the daily activities and social events offered to residents?
- 6How does your physical therapy team coordinate with the nursing staff to ensure that the progress made during sessions is maintained throughout the rest of the day?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother had a stroke and bed sores at Pruitt on Peake. It was the worse place to take your loved ones. We had to keep pushing for them to call an ambulance.”
“They left my mom in her feces for two or more hours. Not just 1-3 times but multiples time. The kept giving her the wrong medicines and when we ask what she was given they was clueless of what was going on.”
“The rehabilitation therapists came through with an exercise program which worked wonders to my mobility. Thank you all the staff members who treated me so well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering deficiencies in daily care assistance and respiratory care, alongside concerns about maintaining a safe and clean environment. The facility has recurring issues with safety infrastructure including emergency exits, lighting, and electrical systems across multiple surveys. While all deficiencies show correction dates, the pattern of complaints about basic care and repeated safety violations warrants careful consideration during any visit.
Mar 10, 2025Routine2
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Install proper backup exit lighting.
Mar 10, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 19, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 19, 2023Routine3
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 30, 2022Routine2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Peake
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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