Yukio Okutsu State Veterans Home
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
The facility is highly regarded for its dedicated nursing and rehabilitation staff, making it a strong choice for clinical care. However, families should be aware of past administrative communication issues and are encouraged to ask direct questions about current infection control protocols and administrative responsiveness.
Google Reviews
Google Reviews
30 reviews on Google“The Yukio Okutsu State Veterans Home receives high praise for its nursing staff, rehabilitation services, and clean, welcoming environment. However, families should be aware of significant concerns regarding administrative communication and a major COVID-19 outbreak in 2020 that resulted in high mortality rates. While many reviewers highlight the 'Aloha spirit' and quality of care, administrative transparency remains a point of contention for some.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Effective rehabilitation therapy
- Clean, well-maintained facility
- Engaging activities and events
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Severe COVID-19 outbreak management
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for engaging activities; could you walk me through what a typical week of events looks like for a resident here?
- 2Given the importance of keeping families in the loop, what is the best way to ensure consistent communication with the administrative team regarding my loved one's care?
- 3With the facility having experienced significant health challenges in the past, what specific protocols and safety measures are currently in place to manage infectious disease outbreaks?
- 4I see that the nursing staff is highly regarded for being attentive; how do you ensure that level of care remains consistent across all shifts?
- 5It is great to see the facility actively engaging with feedback online; how do you incorporate family input into your ongoing efforts to improve the resident experience?
- 6Since the facility is managing a capacity of 95 residents, how do you balance the need for personalized attention with the demands of a larger veteran community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is great and caring. The food is good. Physical therapyist are good, know there jobs and listen to you However management to Physicl Therapy is another story. The biggest problem however is the administrative staff sucks!!”
“I found the staff extremely kind and generous. My Mother is here for a short stay while she relearns to basics after breaking her hip. Rehabilitation here is encouraging.”
“As of 9/8/20 this facility had 74 residents, 58 have tested positive for COVID-19 and 9 of those have died. Protect the vets in your family by keeping them away from this place!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Yukio Okutsu State Veterans Home has 40 deficiencies across three surveys, with families filing complaints about safety hazards and nursing competency. The facility shows persistent issues with care planning, medication management, and resident rights that recur across all survey periods. While all identified problems have correction dates from the facility, the pattern of recurring deficiencies in core care areas suggests ongoing operational challenges that families should discuss during visits.
Nov 15, 2024Routine10
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 15, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Oct 30, 2023Routine10
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Oct 30, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 14, 2022Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 30, 2023
$13,049
Ownership & Operations
Who Operates This Facility
Yukio Okutsu State Veterans Home
government
Chain Affiliation
Hawaii Health Systems Corporation
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 6
Ownership & Management
Owners
Hawaii Health Systems Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit hilomedicalcenter.org
Medicare data downloads
Original nursing home datasets
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